Troubleshooting Chart - Chamberlain Elite RSL12V Installation Manual

TROUBLESHOOTING »
OPERATOR DOES
NOT RUN.
DIAGNOSTIC LED
NOT ON.
OPERATOR POWERS
UP BUT DOES NOT
OPERATE.
RELAYS "CLICK" WHEN
REMOTE CONTROL OR
SINGLE BUTTON
CONTROL (SBC)
COMMAND IS GIVEN,
BUT THE OPERATOR
DOES NOT MOVE OR
GATE DISCONNECTED.
THE GATE MOVES
BUT CANNOT EXIT
LEARN LIMITS MODE.
CANNOT LEARN
LIMITS.
GATE DOES NOT
FULLY OPEN OR
CLOSE WHEN TRYING
TO LEARN LIMITS.
OPERATOR DOES
NOT RESPOND TO
SINGLE BUTTON
CONTROL (SBC)
COMMAND.
OPERATOR DOES NOT
RESPOND TO
COMMAND.

TROUBLESHOOTING CHART

• Power not connected. Make sure the AC/Solar input is connected and that at least one battery is connected with the corresponding
fuse intact.
• Low or defective battery. Check the battery to make sure that the red wire goes to the positive terminal of the battery and the
black wire goes to the negative terminal of the battery. Replace the battery if the open circuit voltage is below 11.5 Vdc.
• Bad control board. Replace control board.
• Low or defective battery. At least one charged battery must be connected for the operator to operate. Verify the battery fuse is
intact. Check battery connections and battery voltage to be above 11.5 Vdc. Replace batteries if necessary.
• STOP button connection loose or disconnected. Toggle the RESET switch and verify that the STOP LED lights up and then turns off
after 10 seconds. Verify the wire connects between the STOP and CTRL PWR terminals.
• Obstruction blocking photoelectric sensors. Toggle the RESET switch and verify that all the safety LEDs (OPEN EDGE/PHOTO, OPEN
PHOTO, CLOSE PHOTO) are OFF. If any are ON, clear any obstructions and verify the LED turns off.
NOTE: The RESET switch may need to be toggled multiple times since the LEDs turn off after 10 seconds when the operator goes
to sleep.
• (Optional Accessory) Safety edge is damaged or on an obstruction. Toggle the RESET switch and verify that the Safety LEDs
(OPEN EDGE and CLOSE EDGE/PHOTO) are OFF. If either is ON, clear any obstructions and verify the LED turns off.
NOTE: The RESET switch may need to be toggled multiple times since the LEDs turn off after 10 seconds when the operator goes
to sleep.
• (Optional Accessory) Interrupt loop is obstructed. Toggle the RESET switch and verify that the INTERRUPT LED is OFF. If it is on,
check the loop detector and its wiring to ensure that it is not incorrectly being triggered.
• Bad control board. Replace control board.
• Battery not connected. At least one charged battery must be connected for the operator to operate. Verify battery fuse is intact.
Check battery connections and battery voltage to be above 11.5 Vdc. Replace batteries if necessary.
• Verify that all of the wires, especially the wires going to the motor are secure and that the connector is properly mated to the
header.
• The gate is jammed or incorrectly installed. Disconnect the gate and verify that the gate moves freely. Enter the Learn Limits mode
and verify that the motor spins. Reconnect the gate. Reprogram limits for the operator.
• Bad control board. Replace control board.
• Disconnect the operator from the gate and make sure that the gate moves freely throughout the full length of travel.
• If the limits will not program:
1. Disconnect the operator by pressing the reset switch to RESET/DISCONNECT.
2. Manually close the gate.
3. Remove the learn limit cover and move the learn limit nut to the center position.
4. Press the reset switch to NORMAL OPERATION.
Program the limits again.
• Gate is excessively heavy or wheels are bad. Verify that the gate is within the ratings for this product. Disconnect the operator(s)
and verify that the gate(s) slide easily.
• Check the brown and green wires on J17 to ensure they are properly connected. If this did not solve the problem the RPM Module
or control board may need to be replaced. Contact technical support.
• Battery not connected. At least one charged battery must be connected for the operator to operate. Verify the battery fuse is intact.
Check battery connections and battery voltage to be above 11.5 Vdc. Replace batteries if necessary.
• STOP button connection loose or disconnected. Toggle the RESET switch and verify that the STOP LED lights up and then turns off
after 10 seconds. Verify the wire connects between STOP and CTRL PWR terminals.
• Single Button Control (SBC) button connection loose. Check wiring for SBC button. Use the on-board single button to verify operator
will respond.
• Bad control board. Replace control board.
• Battery not connected. At least one charged battery must be connected for the operator remote control to operate. Verify battery
fuse is intact. Check battery connections and battery voltage to be above 11.5 Vdc. Replace batteries if necessary.
• STOP button connection loose or disconnected. Toggle the RESET switch and verify that the STOP LED lights up and then turns off
after 10 seconds. Verify the wire connects between the STOP and CTRL PWR terminals.
• Radio module not plugged in. Verify the green Radio module (located next to the coaxial connector) is properly mated with both
4-pin connectors.
• If the operator is not grounded properly the range of the remote controls will be reduced. Ensure operator is properly grounded.
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