HP 400338-001 - KVM Switch Owner's Manual page 48

Rackmount Console Switch Owner's Manual
Symptom
Keyboard is inoperable on
one server port
Keyboard is inoperable on
all ports
Keyboard is inoperable after
switching ports
Characters on screen do not
match keyboard input
No keyboard, video or mouse
on expansion unit; base unit
is functioning properly
42
Action
If keyboard does not function on one port, verify
that the cables from the servers to the switch are
connected properly.
If you are operating in secure mode, verify your
keyboard and mouse privileges.
Verify that the keyboard works properly connected
directly to the server. If the problem persists, contact
Technical Support.
If keyboard does not work on any port, try the
'Reset mouse/keyboard' command from the OSD
Command Menu.
Try a different keyboard. If the keyboard still does not
function, cycle the power on the switch.
Cycle power on all attached servers and the
switch unit and try again. If the problem persists,
contact Technical Support.
If you are operating in secure mode, verify your
keyboard and mouse privileges. If the problem persists,
call Technical Support.
Try changing the keyboard scan set for that port by
using the keyboard command sequence <Kn>. (For more
information, see the 'Basic Operations' chapter.)
Try changing the keyboard scan set for that port
by using the keyboard command sequence <Kn>. (For
more information, see the 'Basic Operations' chapter.) If
the problem persists, call Technical Support.
Verify that the cable connecting the two units
together is correctly connected on both ends. (For
additional information, see the 'Installation'
chapter.) If the problem persists, contact Technical
Support.
Appendices
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