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Dell SmartStep 100N Owner's Manual

Dell smartstep 100n owner's manual
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Dell™ SmartPC™ 100N
Owner's Manual
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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  • Page 1 Dell™ SmartPC™ 100N Owner’s Manual w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 2 Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, DellNet, TrueMobile, DellPlus, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, and SmartPC are trademarks of Dell Computer Corporation;...

  • Page 3: Table Of Contents

    Contents Safety and Use Instructions ........Caution: Safety Instructions When Using Your Computer .
  • Page 4 Accessing Help ......Power Problems ......Error Messages .
  • Page 5 ........Returning a Hard Drive to Dell Removing a Battery .
  • Page 6 Returning Items for Warranty Repair or Credit ..Contacting Dell ......

  • Page 7: Safety And Use Instructions

    Safety and Use Instructions Caution: Safety Instructions The following information defines the meaning of additional symbols used only in "Safety and Use Instructions." Risk of explosion Aircraft Risk of fire Use of this feature may be prohibited on aircraft Risk of electric shock Caution: General (Safety Instructions, continued) •...
  • Page 8 • The AC adapter may become hot during normal operation of your computer. Use care when handling the adapter during or immediately after operation. • Do not allow your portable computer to operate with the base resting directly on exposed skin for extended periods of time.
  • Page 9 Caution: Power (Safety Instructions, continued) • Use only the Dell-provided AC adapter approved for use with this computer. Use of another AC adapter may cause a fire or explosion. • Before you connect the computer to an electrical outlet, check the AC adapter voltage rating to ensure that the required voltage and frequency match the available power source.
  • Page 10 Caution: Battery (Safety Instructions, continued) • Use only Dell battery modules that are approved for use with this computer. Use of other types may increase the risk of fire or explosion. • Do not carry a battery pack in your pocket, purse, or other container where metal objects (such as car keys or paper clips) could short-circuit the battery terminals.

  • Page 11: When Using Your Computer

    Certain Federal Aviation Administration regulations and/or airline-specific restrictions may apply to the operation of your Dell™ computer while you are on board an aircraft. For example, such regulations/restrictions may prohibit the use of any personal electronic device (PED) that has the capacity for intentional transmission of radio frequency or other electromagnetic signals while on an aircraft.
  • Page 12 "If Your Computer Gets Wet" on page 39 If, after following these procedures, you confirm that your computer is not operating properly, contact Dell ("Contacting Dell" on page 70 for the appropriate contact information). Safety and Use Instr u ctions...

  • Page 13: Ergonomic Computing Habits

    Ergonomic Computing Habits CAUTION: Improper or prolonged keyboard use may result in injury. CAUTION: Viewing the display or external monitor screen for extended periods of time may result in eye strain. For comfort and efficiency, observe the ergonomic guidelines in the Tell Me How help file when setting up and using your computer (see "Accessing Help"...

  • Page 14: Battery Disposal

    (NiMH) coin-cell battery. For instructions about replacing the lithium-ion battery in your computer, refer to the section about replacing the battery in your Dell computer documentation. The coin-cell battery is a long-life battery, and it is very possible that you will never need to replace it.

  • Page 15: Setting Up

    S E C T I O N 1 S e t t i n g U p Connecting a Printer Transferring Information to a New Computer ® (Windows XP Only) Setting Up a Home and Office Network (Windows XP Only) Turning Off the Computer Power Protection Devices...

  • Page 16: Connecting A Printer

    Connecting a Printer See the documentation that came with the printer for any recommended preparation procedures, such as: • Removing the packaging • Installing the toner or ink cartridge • Loading paper Then follow the instructions that came with the printer to connect it to the computer.

  • Page 17: Usb Printer

    screws (2) parallel connector on computer parallel connector on printer clips (2) parallel printer cable notches (2) Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. Install the printer driver if necessary (see page 18). USB Printer Install the printer driver if necessary (see page 18).

  • Page 18: Installing The Printer Driver

    USB connector on back of computer USB connector on printer USB printer cable Installing the Printer Driver If you need to install a printer driver, insert the installation CD into the CD drive. Then follow the prompts on the screen and use the instructions that came with the printer.

  • Page 19: Transferring Information To A New Computer (Windows ® Xp Only)

    Transferring Information to a New ® Computer (Windows XP Only) Windows XP provides a Files and Settings Transfer Wizard to move data such as e-mails, window sizes, toolbar settings, and Internet bookmarks, from one computer to another. First you collect the data from the source computer, and then you import the data to the new computer.

  • Page 20: Turning Off The Computer

    Some surge protector manufacturers include warranty coverage for certain types of damage. Dell recommends that you carefully read the device warranty when choosing a surge protector. Compare joule ratings to determine the relative effectiveness of different devices.

  • Page 21: Line Conditioners

    See the surge protector documentation for modem connection instructions. NOTICE: Network adapter protection is not available on surge protectors. Dell recommends that you disconnect the network cable from the network wall jack during electrical storms. Line Conditioners NOTICE: Line conditioners do not protect against power interruptions.
  • Page 22 Setting Up...

  • Page 23: Solving Problems

    S E C T I O N 2 S o l v i n g P r o b l e m s Finding Solutions Accessing Help Power Problems Error Messages Video and Display Problems Sound and Speaker Problems Printer Problems Modem and Internet Connection Problems Scanner Problems PC Card Problems...

  • Page 24: Finding Solutions

    Press the power button to resume from standby mode. See the Tell Me How help file for more information on standby mode. Get technical assistance from Dell. See page 70. ® See page 39. Solving Pr oblems...
  • Page 25 See page 29. See page 31. See page 31. See page 32. See page 34. See page 35. See page 35. See page 36. See page 36. See page 39. See page 38. See page 39. See page 39. See page 38. Solving Pr oblems...

  • Page 26: Accessing Help

    Accessing Help O A C C E S S T H E Tell Me How H E L P F I L E ® ® Microsoft Windows Click the Start button and then click Help and Support. Click User and system guides and then click User’s guides. Click Tell Me How.
  • Page 27 If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell (see page 70). E S T T H E E L E C T R I C A L O U T L E T —...

  • Page 28: Error Messages

    P E R A T I N G S Y S T E M N O T F O U N D — Contact Dell (see page 70). R E Q U I R E D .

  • Page 29: Video And Display Problems

    — When the light is blinking, the computer higher resolution than has power. your computer supports, Dell recommends that you • If the light is blinking, the computer is in standby mode—press the attach an external power button to exit standby mode.

  • Page 30: If The Display Is Difficult To Read

    Turn off your computer and connect an external monitor to the computer. Turn on the computer and the monitor and adjust the monitor brightness and contrast controls. If the external monitor works, the computer display or video controller may be defective. Contact Dell (see page 70). Solving Pr oblems...

  • Page 31: Sound And Speaker Problems

    Sound and Speaker Problems If you have a problem with integrated speakers ® D J U S T T H E I N D O W S V O L U M E C O N T R O L —...

  • Page 32: Modem And Internet Connection Problems

    ® E R I F Y T H A T I N D O W S R E C O G N I Z E S T H E P R I N T E R Click the Start button. Click Control Panel.
  • Page 33 H E C K T H E C O N N E C T I O N — Verify that the telephone line is connected to the modem. H E C K T H E T E L E P H O N E L I N E —...

  • Page 34: Scanner Problems

    A R D P C C — Contact Dell (see page 70). F Y O U H A V E P R O B L E M S W I T H A P C C A R D N O T P R O V I D E D B Y E L L —...

  • Page 35: Touch Pad Or Mouse Problems

    Touch Pad or Mouse Problems H E C K T H E T O U C H P A D S E T T I N G S Click the Start button, click Control Panel, and then click Printers and Other Hardware.

  • Page 36: Unexpected Characters

    Type some characters on the integrated keyboard and verify that they appear on the display. If the characters appear now but did not with the external keyboard, you may have a defective external keyboard. Contact Dell (see page 70). Unexpected Characters Press to disable the numeric keypad.

  • Page 37: If You Cannot Eject The Cd Drive Tray

    ® N S U R E T H A T I N D O W S R E C O G N I Z E S T H E D R I V E — In Windows XP, click the Start button and click My Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses.

  • Page 38: General Program Problems

    H E C K T H E D R I V E F O R E R R O R S In Windows XP, click the Start button and click My Computer. Right-click the drive letter (local disk) that you want to scan for errors, and then click Properties.

  • Page 39: Error Messages Appear

    CAUTION: Perform this procedure only after you are certain that it is safe to do so. If the computer is connected to an electrical outlet, Dell recommends that you turn off AC power at the circuit breaker before attempting to remove the power cables from the electrical outlet.

  • Page 40: If You Drop Or Damage Your Computer

    Turn on the computer and verify that it is working properly. If the computer does not start, or if you cannot identify the damaged components, contact Dell (see page 70). If You Drop or Damage Your Computer Save and close any open files, exit any open programs, and shut down the computer (see page 20).

  • Page 41: Resolving Other Technical Problems

    E L L — Go to support.dell.com and then click E-Mail Dell in the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. O N T A C T E L L —...

  • Page 42: Reinstalling The Modem Driver

    From the Language pull-down menu in the toolbar, select your preferred language for the driver or utility (if available). A welcome screen appears. Click Next. The CD automatically scans your hardware to detect drivers and utilities used by your computer. After the CD completes the hardware scan, you can also detect other drivers and utilities.

  • Page 43: Using The Windows Xp Device Driver Rollback

    Click Install from a list or specific location (Advanced) and click Next. Verify that Search removable media is selected, and then click Next. When the name of the appropriate driver appears, click Next. Click Finish and restart your computer. Using the Windows XP Device Driver Rollback If you install a new device driver that causes system instability, you can use the Windows XP Device Driver Rollback to replace the new device driver with the previously installed version of the device driver.

  • Page 44: Resolving Software And Hardware Incompatibilities

    Resolving Software and Hardware Incompatibilities ® ® In the Microsoft Windows XP operating system, IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured. To check for IRQ conflicts on your computer: Click the Start button and click Control Panel.

  • Page 45: Using System Restore

    Using System Restore ® ® The Microsoft Windows XP operating system provides a System Restore feature that allows you to return your computer to an earlier operating state if changes to the computer’s hardware or software (including new hardware or program installations), or other system settings, have left the computer in an undesirable operating state.

  • Page 46: Creating A Restore Point

    Creating a Restore Point Using the System Restore Wizard In Windows XP you can either use the System Restore Wizard or manually create the restore points. To use the System Restore Wizard, click the Start button, click Help and Support, click System Restore, and then follow the instructions on the System Restore Wizard window.

  • Page 47: Undoing The Last System Restore

    Click a calendar date to which you want to restore your computer. The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in bold. Select a restore point and click Next.

  • Page 48: Reinstalling Windows ® Xp

    NOTICE: The Operating System CD provides options for reinstalling the Windows XP operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.

  • Page 49: Enabling Hibernate Mode

    Enter your name and organization in the Personalize Your Software screen, and then click Next. If you are reinstalling Windows XP Home Edition, enter a name for your computer when the Computer Name window appears, and then click Next. If you are reinstalling Windows XP Professional, enter a name for your computer and a password when the Computer Name and Administrator Password window appears, and then click Next.
  • Page 50 Solving Pr oblems...

  • Page 51: Replacing Parts

    S E C T I O N 3 R e p l a c i n g Pa r t s Adding Memory Replacing the Hard Drive Removing a Battery Installing a Battery Replacing a Daughter Card Modem...

  • Page 52: Adding Memory

    HINT: Memory modules CAUTION: Before working inside your computer, read the "Safety purchased from Dell are and Use Instructions" on page 7. covered under your Save and close any open files, exit any open programs, and shut down computer warranty.
  • Page 53 NOTICE: To prevent damage to the memory module connector, do not use tools to spread the inner metal tabs that secure the memory module. If you are replacing a memory module, remove the existing module. NOTICE: Handle memory modules by their edges, and do not touch the components on a module.
  • Page 54 Replace the memory module cover: Place the memory module cover over the memory module compartment so that the end of the cover with the screw hole is lined up with the lines and arrows as shown in the following figure. Press down on the center of the memory module cover, and slide the memory module cover until it is secured.

  • Page 55: Replacing The Hard Drive

    CAUTION: Before working inside your computer, read "Safety and Use Instructions" on page 7. To replace the hard drive in the hard drive bay: HINT: Dell does not guarantee compatibility Make sure that the work surface is flat and clean to prevent scratching or provide support for the computer cover.
  • Page 56 Turn the computer over. Use a small screwdriver to remove the hard- HINT: You need the Operating System CD to drive screw, and place the screw in a safe location. ® install the Windows NOTICE: When the hard drive is not in the computer, store it in protective operating system.

  • Page 57: Returning A Hard Drive To Dell

    Use the Drivers and Utilities CD to install the drivers and utilities for your computer (see page 41). Returning a Hard Drive to Dell Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the hard drive may be damaged in transit. hard drive...

  • Page 58: Installing A Battery

    Installing a Battery Ensure that the battery lock is in the unlocked position. Slide the battery into the battery bay until the latch clicks. Lock the battery. Replacing a Daughter Card Modem Make sure that the work surface is flat and clean to prevent scratching the computer cover.
  • Page 59 Turn the computer over, and remove the screws from the modem cover. Place your finger under the cover at the indentation and lift and slide the cover open. Remove the existing modem: Remove the screws securing the modem to the system board, and set them aside.
  • Page 60 Install the screws to secure the modem to the system board. Replace the modem cover. Replacing Pa rts...

  • Page 61: Appendix

    S E C T I O N 4 A p p e n d i x Specifications Standard Settings Returning Items for Warranty Repair or Credit Contacting Dell Regulatory Notices...

  • Page 62: Specifications

    Specifications Microprocessor ® Microprocessor types Mobile Intel Celeron™ processor L1 cache 32 KB (internal) L2 cache 128 KB External bus frequency 133 MHz System Information System chip set Intel 830MG Data bus width 64 bits DRAM bus width 64 bits Microprocessor address bus width 32 bits PC Card...
  • Page 63 Ports and Connectors Parallel 25-hole connector; unidirectional, bidirectional, or ECP Video 15-hole connector Audio microphone connector, stereo headphone/speakers connector PS/2 keyboard/mouse 6-pin mini-DIN connector USB (2) 4-pin USB-compliant connector Modem RJ-11 connector Communications Modem: Type v.92 56K MDC Controller softmodem Interface internal AC 97 bus Video...
  • Page 64 Audio (continued) External microphone-in connector, stereo headphones/speakers connector Speaker two 4-ohm speakers Internal speaker amplifier 1.0-W channel into 4 ohms Volume controls keyboard shortcuts, program menus Display Type (active-matrix TFT) Dimensions: 14.1 inch Height 215.8 mm (8.5 inches) Width 287.1 mm (11.3 inches) Diagonal 359.16 mm (14.1 inches) Maximum resolutions...
  • Page 65 Keyboard Number of keys 2.7 mm ± 0.3 (0.11 inch ± 0.016 inch) Key travel 19.05 mm ± 0.3 mm (0.75 inch ± 0.012 inch) Key spacing Layout QWERTY Touch Pad X/Y position resolution (graphics table mode) 240 cpi Size: Width 64.88 mm (2.55-inch) sensor-active area Height...
  • Page 66 AC Adapter Input voltage 90 to 264 VAC Input current (maximum) 1.7 A Input frequency 47 to 63 Hz Output current 4.5 A (maximum at 4-second pulse); 3.5 A (continuous) Output power 70 W Rated output voltage 20 VDC Dimensions: Height 27.94 mm (1.1 inches) Width...

  • Page 67: Standard Settings

    The system setup program contains the standard settings for your computer. NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the settings for this program. Certain changes might make your computer work incorrectly. Appendix...

  • Page 68: Viewing The System Setup Screens

    Viewing the System Setup Screens Turn on (or restart) your computer. When the Dell™ logo appears, press immediately. ® If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer (see page 20) and try again.

  • Page 69: Returning Items For Warranty Repair Or Credit

    Credit Prepare all items being returned, whether for repair or credit, as follows: Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. For the telephone number to call, see "Contacting Dell" on page 70.

  • Page 70: Contacting Dell

    Contacting Dell When you need to contact Dell, use the telephone numbers, codes, and HINT: Toll-free numbers are for use within the electronic addresses provided in the following table. If you need assistance country for which they are in determining which codes to use, contact a local or an international listed.
  • Page 71 Home/Small Business Sales toll-free: 0800 16884 City Code: 2 Corporate Sales 02 481 91 00 02 481 92 99 Switchboard 02 481 91 00 Website: support.euro.dell.com E-mail: tech_be@dell.com E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/ Bermuda General Support 1-800-342-0671 Brazil Customer Support, Technical Support...
  • Page 72 02 22 83 27 27 International Access Code: 00 Customer Care 02 22 83 27 11 Country Code: 420 02 22 83 27 14 City Code: 2 TechFax 02 22 83 27 28 Switchboard 02 22 83 27 11 Website: support.euro.dell.com E-mail: czech_dell@dell.com Appendix...
  • Page 73 Switchboard (Relational) 3287 1200 Fax Switchboard (Relational) 3287 1201 Switchboard (Home/Small Business) 3287 5000 Fax Switchboard (Home/Small Business) 3287 5001 Website: support.euro.dell.com E-mail Support (Portable Computers): den_nbk_support@dell.com E-mail Support (Desktop Computers): den_support@dell.com E-mail Support (Servers): Nordic_server_support@dell.com Dominican Republic General Support...
  • Page 74 Switchboard (Calls from outside of France) 04 99 75 40 00 Sales 0825 004 700 0825 004 701 Fax (Calls from outside of France) 04 99 75 40 01 Website: support.euro.dell.com E-mail: support.euro.dell.com/fr/fr/emaildell/ Corporate Technical Support 0825 004 719 Customer Care 0825 338 339...
  • Page 75 0870 906 0010 Corporate Customer Care 01 204 4003 Ireland Sales 01 204 4444 UK Sales (dial number within UK only) 0870 907 4000 SalesFax 01 204 0144 01 204 5960 Switchboard 01 204 4444 Website: support.euro.dell.com E-mail: dell_direct_support@dell.com Appendix...
  • Page 76 Country Code: 39 Customer Care 02 696 821 14 City Code: 02 02 696 821 13 Switchboard 02 696 821 12 Website: support.euro.dell.com E-mail: support.euro.dell.com/it/it/zdell/ Corporate Technical Support 02 577 826 90 Customer Care 02 577 825 55 02 575 035 30...
  • Page 77 City Code: 44 Technical Support Outside of Japan (Dimension and Inspiron) 81-44-520-1435 Technical Support (Dell Precision™, OptiPlex™, toll-free: 0120-1984-33 and Latitude™) Technical Support Outside of Japan (Dell Precision, 81-44-556-3894 OptiPlex, and Latitude) 24-Hour Automated Order Service 044 556-3801 Customer Care 044 556-4240...
  • Page 78 02 481 91 00 Customer Care (Brussels, Belgium) 02 481 91 19 Fax (Brussels, Belgium) 02 481 92 99 Switchboard (Brussels, Belgium) 02 481 91 00 Website: support.euro.dell.com E-mail: tech_be@dell.com Macau Technical Support toll-free: 0800 582 Country Code: 853 Customer Service (Penang, Malaysia)
  • Page 79 Corporate Sales 020 581 8818 Corporate Sales Fax 020 686 8003 020 686 8003 Switchboard 020 581 8818 Website: support.euro.dell.com E-mail: tech_nl@dell.com New Zealand Home and Small Business 0800 446 255 International Access Code: 00 Government and Business 0800 444 617...
  • Page 80 Relational Customer Care 671 17514 Country Code: 47 Home/Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Website: support.euro.dell.com E-mail Support (Portable Computers): nor_nbk_support@dell.com E-mail Support (Desktop Computers): nor_support@dell.com E-mail Support (Servers): Nordic_server_support@dell.com Panama General Support 001-800-507-0962...
  • Page 81 Sales 011 709 7700 Country Code: 27 011 706 0495 City Code: 11 Switchboard 011 709 7700 Website: support.euro.dell.com E-mail: dell_za_support@dell.com Southeast Asian and Pacific Customer Technical Support, Customer Service, 604 633 4810 Countries and Sales (Penang, Malaysia) Spain (Madrid)
  • Page 82 Sales 08 590 05 185 Website: support.euro.dell.com E-mail: swe_support@dell.com E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Switzerland (Geneva) Technical Support (Home and Small Business) 0844 811 411 International Access Code: 00...
  • Page 83 01344 373 193 Local Government & Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate/Public Sector Sales 01344 860 456 Website: support.euro.dell.com Customer Care Website: dell.co.uk/lca/customerservices E-mail: dell_direct_support@dell.com Appendix...
  • Page 84 International Access Code: 011 AutoTech (For portable and desktop computers) toll-free: 1-800-247-9362 Country Code: 1 Dell Home and Small Business Group (For portable and desktop computers): Customer Technical Support (Return Material toll-free: 1-800-624-9896 Authorization Numbers) Customer Technical Support (Home sales toll-free: 1-877-576-3355 purchased via www.dell.com)

  • Page 85: Regulatory Notices

    Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits. If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions. Dell computers are designed, tested, and classified for their intended electromagnetic environment.

  • Page 86: Ce Notice (European Union)

    EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at accessories.us.dell.com/sna/category.asp?category_id=4117. Most Dell computers are classified for Class B environments. However, the inclusion of certain options can change the rating of some configurations to Class A.

  • Page 87: Ce Mark Notice

    Class A is for typical commercial areas. • Class B is for typical domestic areas. This Dell device is classified for use in a typical Class B domestic environment. A "Declaration of Conformity" in accordance with the preceding directives and standards has been made and is on file at Dell Computer Corporation Products Europe BV, Limerick, Ireland.
  • Page 88 Appendix...

  • Page 89: Index

    I n d e x e-mail fixing problems, 39 BIOS, 67 memory ESD, 13 adding, 52 removing, 53 modem adding, 58 characters finding solutions, 24 unexpected, 36 computer crashes, 38 specifications, 62 PC Cards turning off, 20 fixing problems, 34 hard drive preventing damage, 56 conflicts...
  • Page 90 safety instructions wet computer, 39 ESD prevention, 13 Windows XP settings Device Driver Rollback, 43 system setup program, 67 Help, 26 printer, 32 shutdown, 20 reinstalling, 48 software shutdown, 20 fixing problems, 38 specifications, 62 System Restore, 45 system setup program, 67 Tell Me How help file accessing, 26 troubleshooting...

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