Cannot Import Images - Sony DSC-HX20V Cyber-shot User Manual

Cyber-shot User Guide
Before Use
Shooting
Viewing
Using MENU items (Shooting)
Using MENU items (Viewing)
Changing settings
Viewing images on a TV
Using with your computer
Printing
Troubleshooting
Precautions/About this camera
Contents list
Computers
Your computer does not recognize the camera.
Set [USB Connect Setting] to [Mass Storage].
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Use the micro USB cable (supplied).
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Disconnect the USB cable from both the computer and the camera, and connect it again firmly.
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Disconnect all equipment other than the camera, the keyboard and the mouse from the USB connectors of your
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computer.
Connect the camera directly to your computer without passing through a USB hub or other device.
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Set [USB Power Supply] to [Off]. Your computer may recognize the camera.
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Cannot import images.

Connect the camera and your computer correctly making a USB connection.
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When you shoot images with a memory card formatted by a computer, you may not be able to import the images to a
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computer. Shoot using a memory card formatted by the camera.
After making a USB connection, "PlayMemories Home" does not start automatically.
Make the USB connection after the computer is turned on.
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Cannot play back images on your computer.
If you are using "PlayMemories Home", refer to "PlayMemories Home Help Guide".
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Consult the computer or software manufacturer.
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The image and sound are interrupted by noise when you view a movie on a computer.
You are playing back the movie directly from the memory card. Import the movie to your computer using "PlayMemories
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Home" and play it back. [Details]
Images once exported to a computer cannot be viewed on the camera.
Use "PlayMemories Home" to play images stored on a PC with this camera. Use the application bundled with the Mac to
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play back the images.
Register the image in the Image Database File and play in [Date View].
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Copyright 2012 Sony Corporation
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