Basic Troubleshooting; Error Messages - Epson WorkForce WF-2510WF Basic Manual

Basic Guide

Basic Troubleshooting

Error Messages

This section describes the meaning of messages displayed on the LCD screen.
Color 2.5-inch display models
Error Messages
Paper jam
Printer error. Turn power off and then on again. For details,
see your documentation.
Communication error. Make sure the computer is
connected, then try again.
A printer's ink pad is nearing the end of its service life.
Please contact Epson Support.
A printer's ink pad is at the end of its service life. Please
contact Epson Support.
Cannot recognize USB device.
Cannot recognize the device. Make sure the connected
device is capable of storage.
No dial tone detected. Try Check Fax Connection.
The combination of IP address and subnet mask is invalid.
See your documentation.
Recovery Mode
Basic Troubleshooting
Solutions
& "Paper Jams" on page 18
Turn the product off and then back on. Make sure that no paper is
still in the product. If the error message still appears, contact Epson
support.
Make sure the computer is connected correctly. If the error
messages still appears, make sure that scanning software is
installed on your computer and that the software settings are
correct.
Press x button to resume printing. The message will be displayed
until the ink pad is replaced. Contact Epson support to replace ink
pads before the end of their service life. When the ink pads are
saturated, the product stops and Epson support is required to
continue printing.
Contact Epson support to replace ink pads.
Make sure USB device has been inserted correctly.
Make sure the storage disk has been inserted correctly.
Make sure the phone cable is connected correctly and the phone
line works.
& "Connecting to a Phone Line" on page 9
If you connected the product to a PBX (Private Branch Exchange)
phone line or Terminal Adapter, turn off the Dial Tone
Detection.
& Press K and then x. Then select Fax Settings >
Communication > Dial Tone Detection.
Refer the online Network Guide.
The firmware update has failed. You will need to re-attempt the
firmware update. Ready a USB cable and visit your local Epson
website for further instructions.
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