Troubleshooting - VTech Cyber Rocket User Manual

TROUBLESHOOTING

1. If your Cyber Rocket™ stops working or does not turn on:
- Check your batteries. make sure the batteries are fresh and properly
installed.
- Insert the tip of a paper clip (or a similar object without a sharp tip)
into the small hole at the back of the unit labeled "Reset."
NOTE: After resetting, default settings will be restored.
- If you are still having problems, visit our website at
www.vtechkids.com for troubleshooting tips.
2. If when pressing, nothing happens:
- If you have inserted batteries, check to see that they are aligned
correctly.
3. If the LCD screen is frozen and not responding to any input:
- Use the tip of a paper clip (or a similar object without a sharp tip) to
gently press the Reset button.
4. If the PC does not auto-launch to Cyber Rocket
after plugging in the Cyber Rocket
- make sure that the software included on the installation CD was
properly installed onto the PC.
- Check the USB connection. make sure the cable ends are connected
correctly.
5. If the PC can not access www.planetvtech.com or failed to load:
- make sure you have the latest version of Adobe flash Player ® and
make sure your firewall or router is properly set up to accept the
incoming connection on Port 3030.
6. If windows pop-up for formatting disk.
- Click cancel to abort the action.
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