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This section describes possible problems you may experience when using the
set-top box. If any problem occurs, please check the following cases first.
If the problem is not solved by following the methods below, please contact your
local cable provider for technical support.
The TV screen does
not appear.
The remote control
does not operate.
No sound is emitted
in the TV or the
audio.
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1. Check if the power of the TV and Set-top box are
turned on.
2. Check if the cable is connected to the 'Cable Input'
jack.
►
3. Check if the STB is selected as the TV's source.
4. If the CH3/4 OUT port is connected to an analog TV,
check if the basic channel number (CH 3) and the
external channel number of the TV match.
1. Check if the remote control is suitable for use with
the STB.
2. Check if the remote control operates normally after
changing the batteries.
3. Check if the batteries are inserted correctly in the
►
remote control.
4. Check if any obstacle exists between the STB and
the remote control.
5. Check if the remote control operates normally when
used at a close distance.
1. Check if the audio jacks of the TV are properly
connected to the audio output jacks of the STB.
2. If the audio cable is connected properly, check if the
►
mute function is set. If the mute function is set, press
the [Mute] button of the remote control in order to
release the mute function.
Digital HD STB User Guide
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© SAMSUNG Electronics Co., Ltd.
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