Juniper IMPLEMENTATION SUPPORT - SERVICE DESCRIPTION DOCUMENT 10-2010 Manual page 3

4.4. Provide detailed network change implementation plan and deployment schedule.
4.5. Provide any design documentation related to the network change.
4.6. Provide maintenance window information and any other business or technical constraints.
5. Availability
5.1. Services shall be delivered during the hours of 9:00 a.m. to 5:00 p.m., local time, Monday through Friday (or as
otherwise stated), excluding Juniper Networks observed holidays, unless stated otherwise.
5.2. Services shall be delivered remotely from an authorized Juniper Networks location unless specified otherwise.
Customer understands and agrees that Juniper Networks may, in its sole discretion, subcontract the
performance of part of the Service.
6. Scope
6.1. The Services require one (1) consulting credits if redeemed using the Consulting Credits purchased by the
Customer
6.2. The Services contract includes access to deliverables as defined in the "Services Feature and Deliverables
Description" section that are delivered remotely. Any onsite presence requested by the Customer will be at an
additional price. The scope of this service is limited to one (1) maintenance window (max continuous up to five
(5) hours) during any 24 hour period.
6.3. The service is limited to the Juniper Networks products and services purchased by the Customer
7. Glossary
•
Service Manager: a named Juniper Networks resource assigned to the Customer's account as part of the Juniper
Care Plus services.
About Juniper Networks
Juniper Networks, Inc. is the leader in high-performance networking. Juniper offers a high-performance network
infrastructure that creates a responsive and trusted environment for accelerating the deployment of services and
applications over a single network. This fuels high-performance businesses. Additional information can be found at
.
www.juniper.net
Corporate and Sales Headquarters
Juniper Networks, Inc.
1194 North Mathilda Avenue
Sunnyvale, CA 94089 USA
Phone: 888.JUNIPER (888.586.4737)
or 408.745.2000
Fax: 408.745.2100
Copyright 2009 Juniper Networks, Inc. All rights reserved. Juniper Networks, the Juniper Networks logo, Junos, NetScreen, and ScreenOS are registered trademarks of
Juniper Networks, Inc. in the United States and other countries. All other trademarks, service marks, registered marks, or registered service marks are the property of their
respective owners. Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or
otherwise revise this publication without notice.
990336 – October 2010
Implementation Support - Service Description Document – October 2010
APAC Headquarters
Juniper Networks (Hong Kong)
26/F, Cityplaza One
1111 King's Road
Taikoo Shing, Hong Kong
Phone: 852.2332.3636
Fax: 852.2574.7803
Juniper Networks, Inc.
EMEA Headquarters
Juniper Networks Ireland
Airside Business Park
Swords, County Dublin, Ireland
Phone: 35.31.8903.600
EMEA Sales: 00800.4586.4737
Fax: 35.31.8903.601
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