Related Manuals for Novell SERVICE DESK - INSTALLATION V6.1
Summary of Contents for Novell SERVICE DESK - INSTALLATION V6.1
- Page 1 AUTHORIZED DOCUMENTATION Installation Guide Novell ® Service Desk October 11, 2010 www.novell.com Novell Service Desk 6.1 Installation Guide...
- Page 2 Further, Novell, Inc. reserves the right to make changes to any and all parts of Novell software, at any time, without any obligation to notify any person or entity of such changes.
- Page 3 Novell Trademarks For Novell trademarks, see the Novell Trademark and Service Mark list (http://www.novell.com/company/legal/ trademarks/tmlist.html). Third-Party Materials All third-party trademarks are the property of their respective owners.
- Page 4 Novell Service Desk 6.1 Installation Guide...
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Page 5: Table Of Contents
Database Requirements ........... . . 12 3 Installing the Novell Service Desk Downloading the Service Desk Software . - Page 6 Novell Service Desk 6.1 Installation Guide...
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Page 7: About This Guide
Novell Documentation Feedback site (http://www.novell.com/ documentation/feedback.html) and enter your comments there. Additional Documentation Novell Service Desk is supported by other documentation that you can use to learn about and implement the product. For additional documentation, see the Novell Service Desk documentation Web site (http://www.novell.com/documentation/servicedesk6) - Page 8 Novell Service Desk 6.1 Installation Guide...
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Page 9: Overview
Novell Service Desk provides an online support system to meet the service requirements of all your customers, administrators, supervisors, and technicians. - Page 10 Novell Service Desk 6.1 Installation Guide...
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Page 11: System Requirements
The following sections list the Novell Service Desk requirements: Section 2.1, “Server Requirements,” on page 11 Section 2.2, “Database Requirements,” on page 12 2.1 Server Requirements The server where you install Novell Service Desk must meet the following requirements: Item Requirements Server Usage Your server might be capable of handling tasks in addition to the tasks expected for Novell Service Desk. -
Page 12: Database Requirements
VMware ESX Microsoft Hyper-V Server The virtual machine environment must support x86_64 guest operation systems. 2.2 Database Requirements Novell Service Desk requires an external database to function. The database must meet the following requirements: Item Requirements Database Version Sybase SQL Anywhere ASE 12.5 or later... - Page 13 Database Schema When you use a browser to connect to Novell Service Desk for the first time after installation, you can choose the desired database type. You are also provided with a script to create the schema. For more information on the schema creation, see Section 3.3, “Creating the Schema,”...
- Page 14 Novell Service Desk 6.1 Installation Guide...
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Page 15: Installing The Novell Service Desk
The Novell Service Desk software solution is completely Web-based and is highly scalable. The application can be deployed on Windows or Linux and supports a variety of RDBMS. Ensure that the device on which you want to install Novell Service Desk has Java installed and is up and running. -
Page 16: Operating System Does Not Support A Gui Installer
3.3 Creating the Schema When you use a browser to connect to Novell Service Desk for the first time after it is installed, you are prompted to choose the desired database type and are also provided with a script to create the database schema. - Page 17 3 Click Test to test if the Novell Service Desk can access the database server and the created database. If a successful message is displayed, continue with Step 4. If not, ensure that the details are correctly specified on the Application Setup page in Step 4 Click Schema.
- Page 18 9 Click Save to store the connection details and initialize the connection with Novell Service Desk. 10 The Novell Service Desk login page is displayed. 11 Use one of the following credentials to log into Novell Service Desk: Administrator Credentials: Username: admin; Password: admin Supervisor Credentials: Username: super;...