Desa CTB3924PR Owner's Operation And Installation Manual

Unvented (vent-free) gas log heater

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For more information, visit www.desatech.com
For more information, visit www.desatech.com
Remote-Ready Models Also Design-Certified As Vented
WARNING: If the information in this manual
is not followed exactly, a fire or explosion
may result causing property damage, per-
sonal injury, or loss of life.
— Do not store or use gasoline or other
flammable vapors and liquids in the vicinity
of this or any other appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not
use any phone in your building.
• Immediately call your gas supplier from a
neighbor's phone. Follow the gas
supplier's instructions.
• If you cannot reach your gas supplier, call
the fire department.
— Installation and service must be performed
by a qualified installer, service agency, or
the gas supplier.
WARNING: This is an unvented gas-fired heater. It uses air (oxygen) from the room in which
it is installed. Provisions for adequate combustion and ventilation air must be provided. Refer
to Air for Combustion and Ventilation section on page 5 of this manual.
This appliance may be installed in an aftermarket,* permanently located, manufactured
(mobile) home, where not prohibited by local codes.
This appliance is only for use with the type of gas indicated on the rating plate. This appliance
is not convertible for use with other gases.
* Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer
UNVENTED (VENT-FREE) GAS LOG HEATER
TM
OWNER'S OPERATION AND INSTALLATION MANUAL
Decorative Appliances
Save this manual for future reference.
Save this manual for future reference.
24" and 30"Remote-Ready Models:
VRL24NR, VRL24PR, VRL30NR,
VRL30PR, CSG3924NR, CSG3924PR
CTB3924NR, CTB3924PR
24" and 30" Thermostat Models:
VRL24NT, VRL24PT, VRL30NT,
VRL30PT, CSG3924NT, CSG3924PT
CTB3924NT, CTB3924PT
WARNING: Improper installation, adjust-
ment, alteration, service, or maintenance
can cause injury or property damage. Refer
to this manual for correct installation and
operational procedures. For assistance or
additional information consult a qualified
installer, service agency, or the gas supplier.
WARNING: This appliance is for installa-
tion only in a solid-fuel burning masonry or
UL127 factory-built fireplace, or in an ap-
proved ventless firebox. It is design-certi-
fied for these installations in accordance
with ANSI Z21.11.2. Exception: Do not in-
stall this appliance in a factory-built fire-
place that includes instructions stating it
has not been tested or should not be used
with unvented gas logs. For unmarked fac-
tory-built fireplaces, contact fireplace manu-
facturer if unsure of this application.

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Summary of Contents for Desa CTB3924PR

  • Page 1 For unmarked fac- tory-built fireplaces, contact fireplace manu- facturer if unsure of this application. 24" and 30"Remote-Ready Models: VRL24NR, VRL24PR, VRL30NR, VRL30PR, CSG3924NR, CSG3924PR CTB3924NR, CTB3924PR 24" and 30" Thermostat Models: VRL24NT, VRL24PT, VRL30NT, VRL30PT, CSG3924NT, CSG3924PT CTB3924NT, CTB3924PT...
  • Page 2: Table Of Contents

    TABLE OF CONTENTS SAFETY INFORMATION TABLE OF CONTENTS SAFETY INFORMATION ... 2 PRODUCT IDENTIFICATION ... 4 OPTIONAL REMOTE CONTROL ACCESSORIES ... 4 LOCAL CODES ... 4 UNPACKING ... 4 PRODUCT FEATURES ... 5 AIR FOR COMBUSTION AND VENTILATION ... 5 INSTALLATION ...
  • Page 3 SAFETY INFORMATION Continued This appliance is only for use with the type of gas indicated on the rating plate. This appliance is not convertible for use with other gases. Do not place propane/LP supply tank(s) inside any structure. Locate propane/LP supply tank(s) outdoors. If you smell gas •...
  • Page 4: Product Identification

    Remote Control Front and Rear (Optional) Burner Control Knob Remote-Ready Models: CSG3924NR, CSG3924PR, CTB3924NR, CTB3924PR, VRL24NR, VRL24PR, VRL30NR, VRL30PR Figure 1 - Product Identification For more information, visit www.desatech.com For more information, visit www.desatech.com OPTIONAL REMOTE CONTROL ACCESSORIES Log Set (Varies...
  • Page 5: Product Features

    PRODUCT FEATURES OPERATION This heater is clean burning. It requires no outside venting. There is no heat loss out a vent or up a chimney. Heat is generated by both realistic flames and glowing coals. This heater is designed for vent- free operation with flue damper closed.
  • Page 6 Example: 2560 cu. ft. (volume of space) x 20 = 51,200 (maximum Btu/Hr the space can support) Add the Btu/Hr of all fuel burning appliances in the space. Vent-free heater _____________ Btu/Hr Gas water heater* _____________ Btu/Hr Gas furnace _____________ Btu/Hr Vented gas heater...
  • Page 7: Ventilation Air

    AIR FOR COMBUSTION AND VENTILATION Continued VENTILATION AIR Ventilation Air From Inside Building This fresh air would come from an adjoining unconfined space. When ventilating to an adjoining unconfined space, you must provide two permanent openings: one within 12" of the ceiling and one within 12"...
  • Page 8: Installation

    INSTALLATION Check Gas Type Installation and Clearances For Vent-Free Operation INSTALLATION NOTICE: This heater is intended for use as supple- mental heat. Use this heater along with your primary heating system. Do not install this heater as your primary heat source. If you have a central heating system, you may run system’s circulating blower while using heater.
  • Page 9 INSTALLATION Continued Carefully follow the instructions below. This will ensure safe installation into a masonry, UL127-listed manufactured fireplace, or listed vent-free firebox. Minimum Clearances For Side Combustible Material, Side Wall, and Ceiling A. Clearances from the side of the fireplace cabinet to any com- bustible material and wall should follow diagram in Figure 4.
  • Page 10: Mantel Clearances

    INSTALLATION Mantel Clearances Floor Clearances INSTALLATION Continued MANTEL CLEARANCES In addition to meeting noncombustible material clearances, you must also meet required clearances between fireplace opening and mantel shelf. If you do not meet the clearances listed below, you will need a hood. Determining Minimum Mantel Clearance If you meet minimum clearance between mantel shelf and top of fireplace opening, a hood is not required (see Figure 6).
  • Page 11: Installing Damper Clamp Accessory For Vented Operation

    INSTALLATION Continued INSTALLING DAMPER CLAMP ACCESSORY FOR VENTED OPERATION (Remote-Ready Models Only) Note: When used as a vented heater, appliance must be installed only in a solid-fuel burning fireplace with a working flue and constructed of noncombustible material. If your heater is a manually-controlled, you may use this heater as a vented product.
  • Page 12: Connecting To Gas Supply

    INSTALLATION Installing Heater Base Assembly (Cont.) Connecting To Gas Supply INSTALLATION Continued Locate two masonry screws in hardware package. Attach extension plates (left and right on 30" models only) to base by placing tabs into base slots. Use supplied screws (2) to secure extension plates to base (see Figure 12).
  • Page 13 INSTALLATION Continued Installation must include an equipment shutoff valve, union, and plugged 1/8" NPT tap. Locate NPT tap within reach for test gauge hook up. NPT tap must be upstream from heater (see Figure 15 or 16, depending on your model). IMPORTANT: Install equipment shutoff valve in an accessible location.
  • Page 14: Checking Gas Connections

    INSTALLATION Checking Gas Connections INSTALLATION Continued CHECKING GAS CONNECTIONS WARNING: Test all gas piping and connections for leaks after installing or servicing. Correct all leaks at once. WARNING: Never use an open flame to check for a leak. Apply a noncorrosive leak detection fluid to all joints.
  • Page 15: Installing Logs

    Models CSG3924NT, CSG3924PT, CSG3924NR, CSG3924PR, CTB3924NT, CTB3924PT, CTB3924NR and CTB3924PR Place log #1 (ember bed) onto base. Position log over alignment screws to left of front burner and behind middle burner. Ember bed will sit on top of front and middle burners (see Figure 20).
  • Page 16 INSTALLATION Installing Logs (Cont.) INSTALLATION Continued Models VRL24NR, VRL24PR, VRL30NR, VRL30PR, VRL24NT, VRL24PT, VRL30NT and VRL30PT Place log #1 (ember bed) onto base over log alignment screws to the left of front burner and behind middle burner. Log #1 will sit on top of front and middle burners (see Figure 24). Place log #2 to right of log #1 and onto two log alignment screws as shown in Figure 25.
  • Page 17: Operating Heater

    INSTALLATION Continued ATTACHING GRATE TO BASE ASSEMBLY Locate the two slots in the front of the base assembly. Carefully slide the decorative grate into these slots (see Figure 28). Grate Figure 28 - Attaching Grate to Base Assembly (Logs and Base Will Vary According to Model) ADDING LAVA ROCK Place lava rock around base of heater if desired.
  • Page 18: Operating Heater

    OPERATING HEATER (THERMOSTAT-CONTROLLED MODELS) Lighting Instructions (Cont.) To Turn Off Gas To Appliance OPERATING HEATER Continued Note: Home owners generally prefer to operate their heater with the chimney damper closed. This will put all the heat into the room. However, there may be times you will desire the full flames of the HI heat setting but will find the heat output excessive.
  • Page 19: Manual Lighting Procedure

    OPERATING HEATER Continued THERMOSTAT CONTROL OPERATION The thermostat control knob can be set to any comfort level between HI and LO. The thermostat will gradually modulate the heat output and flame height from higher to lower settings, or pilot, in order to maintain the comfort level you select. The ideal comfort setting will vary by household depending upon the amount of space to be heated, the output of the central heating system, etc.
  • Page 20 OPERATING HEATER (REMOTE-READY MODELS) Lighting Instructions (Cont.) To Turn Off Gas To Appliance Manual Lighting Procedure OPERATING HEATER Continued With control knob pressed in, press and release ignitor but- ton. This will light pilot. The pilot is attached to the front burner.
  • Page 21 OPERATING HEATER Continued OPTIONAL REMOTE OPERATION Note: All remote control accessories must be purchased sepa- rately (see Accessories, page 34). Follow instructions included with the remote control. Thermostat Control Operation (Optional GHRCTA Series Only) The thermostat control set- ting on the remote control unit can be set to any comfort level between WARMER and COOLER.
  • Page 22: Inspecting Burners

    INSPECTING BURNERS Pilot Flame Pattern Burner Flame Patterns INSPECTING BURNERS Check pilot flame pattern and burner flame patterns often. PILOT FLAME PATTERN Figure 37 shows a correct pilot flame pattern. Figure 38 shows an incorrect pilot flame pattern. The incorrect pilot flame is not touching the thermocouple.
  • Page 23: Cleaning And Maintenance

    CLEANING AND MAINTENANCE WARNING: Turn off heater and let cool before cleaning. CAUTION: You must keep control areas, burners, and circulating air passageways of heater clean. In- spect these areas of heater before each use. Have heater inspected yearly by a qualified service person. Heater may need more frequent cleaning due to exces- sive lint from carpeting, pet hair, bedding material, etc.
  • Page 24: Troubleshooting

    TROUBLESHOOTING TROUBLESHOOTING Note: For additional help, visit DESA International’s technical service web site at www.desatech.com. Note: All troubleshooting items are listed in order of operation. OBSERVED PROBLEM When ignitor button is pressed, there is no spark at ODS/pilot When ignitor button is pressed, there is...
  • Page 25 TROUBLESHOOTING Continued OBSERVED PROBLEM One or more burners do not light after ODS/ pilot is lit Delayed ignition of one or more burners Burner backfiring during combustion Yellow flame in front/middle burner during burner combustion (VRL24NT/PT, VRL24NR/PR, VRL30NT/PT, VRL30NR/ PR, CSG3924NT/PT, CSG3924NR/PR) Yellow flame in front burner during burner combustion (CTB3924NT/PT, CTB3924NR/PR)
  • Page 26 TROUBLESHOOTING TROUBLESHOOTING Continued WARNING: If you smell gas • Shut off gas supply. • Do not try to light any appliance. • Do not touch any electrical switch; do not use any phone in your building. • Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
  • Page 27: Optional Positioning Of Thermostat Sensing Bulb

    OPTIONAL POSITIONING OF THERMOSTAT SENSING BULB (THERMOSTAT-CONTROLLED MODELS ONLY) FOR MASONRY AND FACTORY-BUILT METAL FIREPLACE If your log set cycles to pilot, but the room temperature drops to a lower than ideal comfort level before the log set comes back on, you may want to reposition the thermostat sensing bulb.
  • Page 28: Specifications

    You may have further questions about installation, operation, or Thermopile troubleshooting. If so, contact DESA International’s Technical Service Department at 1-866-672-6040. When calling, please have your model and serial numbers of your heater ready. You can also visit DESA International’s technical services web site at www.desatech.com. 110021-01B...
  • Page 29: Illustrated Parts Breakdown And Parts List

    110105-02 110105-03 110105-04 110104-01 For more information, visit www.desatech.com For more information, visit www.desatech.com 110021-01B Log Set for Models: CSG3924NT, CSG3924PT, CSG3924NR, CSG3924PR, CTB3924NT, CTB3924PT, CTB3924NR, and CTB3924PR PART NUMBER FOR CSG3924NT CSG3924PT CSG3924NR CSG3924PR VRL30NT CTB3924NT VRL30PT CTB3924PT VRL30NR...
  • Page 30 ILLUSTRATED PARTS BREAKDOWN Thermostat-Controlled VRL24NT, VRL24PT, VRL30NT, VRL30PT CSG3924NT, CSG3924PT, CTB3924NT, CTB3924PT ILLUSTRATED PARTS BREAKDOWN THERMOSTAT-CONTROLLED VRL24NT, VRL24PT VRL30NT, VRL30PT CSG3924NT, CSG3924PT CTB3924NT, CTB3924PT For more information, visit www.desatech.com For more information, visit www.desatech.com 110021-01B...
  • Page 31: Parts List

    PARTS LIST This list contains replaceable parts used in your heater. When ordering parts, follow the instructions listed under Replacement Parts on page 34 of this manual. THERMOSTAT-CONTROLLED KEY VRL24NT VRL24PT CSG3924NT CSG3924PT VRL30NT 110097-01 110097-01 110328-01 110061-03 110061-02 110061-02 102843-01 102843-01 110063-02...
  • Page 32 ILLUSTRATED PARTS BREAKDOWN Remote-Ready Models VRL24NR, VRL24PR, VRL30NR, VRL30PR CSG3924NR, CSG3924PR, CTB3924NR, CTB3924PR ILLUSTRATED PARTS BREAKDOWN REMOTE-READY VRL24NR, VRL24PR VRL30NR, VRL30PR CSG3924NR, CSG3924PR CTB3924NR, CTB3924PR For more information, visit www.desatech.com For more information, visit www.desatech.com Natural Gas Models Only 110021-01B...
  • Page 33 103877-04 103877-04 100639-03 100639-03 100639-03 GA6060 GA6060 GA6060 For more information, visit www.desatech.com For more information, visit www.desatech.com 110021-01B CSG3924NR, CSG3924PR, CTB3924NR, CTB3924PR PART NUMBER FOR 110097-01 110097-01 110061-03 110328-01 110061-01 110061-01 102843-01 102843-01 ____ 110063-02 ____ ____ 110063-03 110063-01 110063-01...
  • Page 34: Replacement Parts

    Usually, we will ask you to return the part to the factory. PARTS NOT UNDER WARRANTY Contact authorized dealers of this product. If they can’t supply original replacement part(s), call DESA International at 1-866-672-6040 for referral information. When calling DESA International, have ready •...
  • Page 35: Owner's Registration Form

    Address: City: Home Phone: E-Mail: Please answer the following questions to register your product with DESA International: Where will the product be used? Living/Family Room Office/Warehouse If you bought this product yourself, did you plan to purchase this type of product before going into the store?
  • Page 36 Postage Required 2701 Industrial Drive P.O. Box 90004 Bowling Green, KY 42102-9004 For more information, visit www.desatech.com For more information, visit www.desatech.com 110021-01B...
  • Page 37 NOTES NOTES _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ For more information, visit www.desatech.com For more information, visit www.desatech.com 110021-01B...
  • Page 38 For more information, visit www.desatech.com For more information, visit www.desatech.com 2701 Industrial Drive P.O. Box 90004 Bowling Green, KY 42102-9004 www.desatech.com 110021 01 NOT A UPC 110021-01 Rev. B 05/02 110021-01B...

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