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Summary of Contents for Alcatel-Lucent Digital Home Care Solution
- Page 1 Alcatel-Lucent Digital Home Care Solution Creating a Better Experience for Your Customers...
- Page 2 OPEX. The Alcatel-Lucent Digital Home Care solution is a comprehensive solution that solves the challenge of managing home networks, triple-play services and customer-support interactions. It cares for all stages of services deployment and provides a high degree of automation, advanced troubleshooting and customer self-management.
- Page 3 – even for the most sensitive real-time services to its performance limits Alcatel-Lucent Digital Home Care Solution...
- Page 4 The Alcatel-Lucent Digital Home Care solution is built around products and expertise from Alcatel-Lucent and Motive. It benefits from both Alcatel- Lucent’s expertise in end-to-end network solutions for triple-play and operations support systems (OSSs), and from Motive’s position as a leading...
- Page 5 - matically, when required by new service deployment. The Alcatel-Lucent Digital Home Care Solution provides all the tools for profitable deployment of triple-play services. It keeps your OPEX related to home-network management, services management and end- user support at a reasonable level with a high degree of automation and advanced customer-support capabilities (see Figure 3).
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Page 6: Key Features And Benefits
4. Maintain open choice and strategic direction for CPE. Alcatel-Lucent Digital Home Care Solution The Alcatel-Lucent Digital Home Care solution, as illustrated in Table 1, helps you accelerate revenue generation from innovative triple-play and high-speed Internet access (HSIA) services, achieve important operational savings and keep customers satisfied, ensuring higher customer retention. - Page 7 How Does the Solution Work? Covers All Stages of Service Deployment The Alcatel-Lucent Digital Home Care solution is brought to the market through a partnership between Alcatel-Lucent and Motive. The solution combines the Alcatel-Lucent 5580 Home Network Manager (HNM) for the management of home devices, the Alcatel-Lucent 5530 Network Analyzer (NA) for access-loop management and Motive’s FAST™...
- Page 8 The benefits to you include decreased help-desk calls, higher produc- tivity, and the capability to more profitably serve a greater number of customers. Table 2. Alcatel-Lucent Digital Home Care Solution Applications Home Network Management Service Fulfillment • Zero-touch provisioning and activation •...
- Page 9 Northbound interfaces are based on WebServices’ simple object access protocol (SOAP) and provide an easy means for OSS and business support system (BSS) integration (see Figure 4). Figure 4. Building Blocks of the Alcatel-Lucent Digital Home Care Solution Customer Service Management IPTV...
- Page 10 VoIP and video, creating a better customer experience. Built-in DSL Expertise and Tools Alcatel-Lucent is the DSL market leader. We are well equipped to help you build infrastructure and operational processes, guaranteeing better service quality for your customers. The Alcatel-Lucent Digital Home Care solution covers all service-affecting problems, including those that originate in the DSL access loop.
- Page 11 Alcatel-Lucent Digital Home Care Solution...
- Page 12 Alcatel, Lucent, Alcatel-Lucent and Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. © 2007 Alcatel-Lucent. All rights reserved. 21961 (05)