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Service and Support Solutions
34
Contact Support
Contact Support:
In addition to using our Self Help options, you can also
contact a support representative by chat, email, or
phone.
Support offerings may vary based on the language or
product.
Following is an overview of our support offerings:
Chat
Web
Phone
To contact a support representative, please visit the Symantec
support Web site at the following URL:
www.symantec.com/globalsupport
The online support option is displayed first, followed by the
contact options where you can select the type of support you
prefer.
Chat in real time with a support
representative.For more complex technical
issues, chat offers the option to allow a
support representative to connect remotely to
your computer and resolve the problem for
you. Chat support is free, with the exception
of our Virus and Spyware Solution service.
Submit your question on our Web site and
receive a response by email. Email support has
a slower response time when compared to
chat or phone. Email support is free.
Speak to a support representative
in real time.
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