McAfee QUICKCLEAN 3.0 Manual page 52

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52 McAfee QuickClean 3.0
n Windows operating system version number
n Amount of memory (RAM)
n Complete description of the problem
n
EXACT error message as on screen
n What steps were performed prior to receiving error message?
n Is the error persistent; can you duplicate the problem
n Model name of hard disk (internal / external)
n Extra cards, boards, or hardware