Pen Troubleshooting (For Both Windows And Macintosh); General Troubleshooting; Troubleshooting For Windows - Wacom DTF-720 - OTHER User Manual

Pen Troubleshooting (For Both Windows and Macintosh)

Condition
The pen nib produces a click
even when only very lightly
coming in contact with the
screen.
The pen does not produce
a c l i c k u n l e s s e x c e s s i v e
pressure is used.
The pen nib produces a click
prior to coming into contact
with the screen.
The pen nib do not work.
The pen cannot be double-
clicked using the pen nib.
The pressure function cannot
be used.

General Troubleshooting

Condition
When a replacement computer
is purchased or new software
is used, the tablet cannot be
used.
The tablet, which is connected
t o a U S B h u b , d o e s n ' t
respond.

Troubleshooting for Windows

Condition
E v e n w h e n c o n n e c t e d t o
t h e U S B p o r t , t h e p e n i s
inoperable.
When Windows is in DOS
full screen mode, moving the
pointer with the pen becomes
impossible.
If the mouse is set for left-
handed use in the regular
m o u s e c o n t r o l p a n e l , t h e
ability to click with the pen nib
is lost.
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Use the control panel to set the pen nib sensitivity to Firm setting.
Use the control panel to set the pen nib sensitivity to Soft setting.
Use the control panel to set the pen nib sensitivity to Firm setting.
When the status lamp turns blue in response to the pen nib being moved
to close proximity to the screen, either the pen or the tablet is probably
defective.
Please verify that the status lamp turns blue when the pen nib and side
switch are pushed. If the lamp doesn't change colours, this probably
indicates that either the pen or the tablet is probably defective.
If possible, quickly click in the same area.
In the control panel, set the double-clicking interval to a longer setting and
set the pen nib sensitivity to a lighter setting.
Verify that the double-click speed setting is not too fast in the regular
mouse control panel.
Please refer to your software application and the store where you bought
the application to verify whether it is pressure function-enabled. Some
applications have special settings that must be established before the
pressure function becomes operational.
The tablet driver probably is not installed properly. Try re-installing it.
Installing the newest version of tablet driver may resolve this problem. The
newest tablet driver can be downloaded from the Wacom homepage.
>http://tablet.wacom.co.jp/
Some USB hubs cannot recognize tablets. Connect the tablet directly to
the computer's USB port.
•Check the connection of the USB connector. If using a USB hub
connection, try connecting directly to the computer's USB port.
•When the product model type appears in the Unknown Device list, select
it and click the Delete button, canceling all settings for it. Next, click the
Renew button and, following the directions in the New Hardware dialog
box, re-install the tablet driver.
•If use of the USB port is advantageous, open the Control Panel folder and
then the System folder. Then open, in order, the Hardware and Device
Manager folders. Next, check and make sure that USB (Universal Serial
Bus) Controller appears in the list that is displayed. If it isn't present, it
will be necessary to adjust your computer. Please consult your computer
maker regarding this.
When using a DOS mouse, the pen is inoperable. You must use another
mouse.
Restart Windows.
What to Do
What to Do
What to Do
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