Technical Support - VTech 80-067000 - V.Smile Art Studio User Manual

The V.SMILE™ power
light is ON, but there
is no picture on the
screen.
The V.SMILE™ power
light is ON, but there is
no picture (or incorrect
picture) on the TV,
and pressing the OFF
Button has no effect.
The TV picture is black
and white.
There is a picture on
the TV, but no sound.
The V.SMILE Art
Studio™ does not
work.

TECHNICAL SUPPORT

If you have a problem that cannot be solved by using this manual, we
encourage you to visit us online or contact our Consumer Services
Department with any problems and/or suggestions that you might have.
A support representative will be happy to assist you. Before requesting
support, please be ready to provide or include the information below:
• The name of your product or model number (the model number is
typically located on the back or bottom of your product).
• The actual problem you are experiencing.
• The actions you took right before the problem occurred.
Internet : www.vtechkids.com
Phone : 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada
21
1. Incorrect TV
connection
2. Incorrect TV mode
selected
1. Program needs to
be reset
1. Non-matching color
system
2. Cable connection
problem
1. TV setting
2. Cable connection
problem
1. Improper V.SMILE
Art Studio™
connection
2. V.SMILE Art
Studio™ was
reconnected after
program start
1. Make sure that the yellow plug of the main
unit is connected to the video IN terminal
(usually yellow) of the TV.
2. Make sure that the TV is set to "video"
mode. Some TVs have several video
inputs - please make sure you have
selected the video input that matches the
video port connected to the V.SMILE™
unit.
1.1 Remove the SMARTRIDGE™ and then
re-insert it.
1.2 Disconnect all power supplies (batteries
and adaptor), then reconnect power
supplies.
1. Make sure that the TV is set to the correct
TV system (e.g. NTSC or Auto).
2. Make sure that the video cable is firmly
connected to the video input of the TV.
1. Raise the volume of the TV, and make sure
it is not set to "Mute".
2. Make sure that the white and/or red plug is
firmly connected to the audio input of the
TV.
1. Make sure that the V.SMILE Art Studio™
is firmly connected to the V.SMILE™
joystick port.
2. Turn the unit OFF and then ON again.