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Linksys PHB1100 - One Business Phone VoIP User Manual

Release 1.2
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PHM1200 and PHB1100 IP Phone
Release 1.2
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Summary of Contents for Linksys PHB1100 - One Business Phone VoIP

  • Page 1 PHM1200 and PHB1100 IP Phone Release 1.2 User Guide...

  • Page 2: Table Of Contents

    Linksys One Communications Solution Contents Chapter 1: Introduction - - - - - - - - - - - - - - - - - - - - - - - - -1 About this Guide Related Documentation Chapter 2: Getting to Know Your Phone - - - - - - - - - - - - - - - - -3...
  • Page 3 Linksys One Communications Solution Viewing Phone Button Assignments Printing Your Phone Button Template Installing the Button Template on Your Phone Chapter 6: Using the Auto Attendant - - - - - - - - - - - - - - - - - 35...

  • Page 4: Chapter 1: Introduction

    Linksys One Communications Solution Introduction The Linksys One IP Phone User Guide introduces you to your Linksys One IP phones and provides detailed procedures for using and personalizing your phone settings. NOTE: Each phone comes with a Quick Reference Card. Be sure to refer...
  • Page 5 Linksys One Communications Solution Chapter 1: Introduction...

  • Page 6: Chapter 2: Getting To Know Your Phone

    Linksys One Communications Solution Getting to Know Your Phone The Linksys One IP phones PHM1200 and PHB1100 are wired desktop phones that provide voice communication over the internet. In addition to the phone features you have come to expect from a traditional phone, the Linksys One IP phones also provide: •...

  • Page 7: Understanding Phone Buttons

    The button template lists your intercoms, outside lines, and feature button assignments. Outside line buttons provide access to the external phone lines assigned to you. Use these buttons to place and receive calls outside your company. Linksys One IP Phone Model PHM1200 4 Softkeys. 5-position key...

  • Page 8: Understanding The Phone Screen Interface

    Linksys One Communications Solution Understanding the Phone Screen Interface Call State Lines PHM1200 IP Phone Idle Your phone screen provides access to all calling functions and phone settings. The top of the phone screen displays the current date, time and call state; the bottom of the screen displays the Calls tab and Tasks tab.

  • Page 9: Understanding Line Buttons

    Linksys One Communications Solution PHB1100 IP Phone Call State Lines Your phone screen displays phone settings, the current date and time, and the call state. See the phone screen icon descriptions at right Idle Understanding Line Buttons Outgoing call Intercoms: •...

  • Page 10: Understanding Your Phone Passwords

    Linksys One Communications Solution Understanding Your Phone Passwords Here is a list of default passwords that you will use to access phone features. Some features may not be available to you and must be enabled by your phone administrator for you to access.
  • Page 11 Linksys One Communications Solution Feature/Action User How to Access Default Password Access User Page All users Enter the following URL: User extension +100. https://192.168.10.1 Your User page password See ”Login To Your User is also used to access your Page” on page 29.

  • Page 12: Chapter 3: Using Your Phone

    Linksys One Communications Solution Using Your Phone Your Linksys One IP phone includes a range of features for call handling.This section describes your phone’s features and how to access them using the feature and line buttons on your phone. This section also describes the features you can access on your PHM1200 IP phone screen.
  • Page 13 Linksys One Communications Solution Answering a Call If you want to... Then... Answer a Call Lift the handset and press the flashing line button OR press the speakerphone button to answer a call. 1. Press the flashing line button for the incoming Answer a Call While on Another Line call.
  • Page 14 Linksys One Communications Solution Making Conference Calls If you want to... Then... 1. Place a call to the first participant. Make a Conference Call 2. Press an intercom button or outside line button and dial the next participant. This puts the first call on hold.
  • Page 15 Linksys One Communications Solution Adjusting the Volume If you want to... Then... Adjust the volume control Press the volume control to adjust the volume for the handset speaker and the speakerphone. Using Mute If you want to... Then... Use Mute Press the microphone button.
  • Page 16 Linksys One Communications Solution Display If you want to... Then... Use the Display button Press the Display button to view the button layout screen on your PHM1200 IP Phone. Cancel If you want to... Then... Use the Cancel button Press the Cancel button to cancel the current phone task and display the previous screen.
  • Page 17 Linksys One Communications Solution Using Call Park If you want to... Then... Park a Call 1. During a call, press the Park feature button. The Park lamp turns green. 2. Note the Call Park phone number displayed on your phone screen.
  • Page 18 Linksys One Communications Solution Using Voicemail If you want to... Then... Access Voicemail The Voicemail feature button allows access to your personal voice mailbox. This button lights up when you have a voicemail message. See ”Using Voice Mail” on page 23.
  • Page 19 Linksys One Communications Solution Using After Hours If you want to... Then... Enable or Disable the After Hours Greeting The After Hours feature button allows you to (Button 15) manually override the After Hours greeting. This feature may not be available to you. See ”Enabling the After Hours greeting”...

  • Page 20: Using Your Phone Screen

    Linksys One Communications Solution Using Do Not Disturb If you want to... Then... Use Do Not Disturb The Do Not Disturb feature button allows you to disable the phone ringer and call waiting features. Calls get forwarded on no answer to their related destination.
  • Page 21 Linksys One Communications Solution Using Hold and Resume If you want to... Then... Place a Call on Hold While in a call, press the Hold button on the phone screen. To resume the call, press the line button for the call.
  • Page 22 Linksys One Communications Solution Making Conference Calls If you want to... Then... 1. Place a call to the first participant. Make a Conference Call 2. Press an intercom button or outside line button and dial the next participant. This puts the first call on hold.
  • Page 23 Linksys One Communications Solution Using Call Park If you want to... Then... Park a Call 1. During a call, select the Park button on the Calls tab on your PHM1200 IP phone. The Park lamp turns green. To retrieve a parked call 1.
  • Page 24 Linksys One Communications Solution Using System Voice Mail If you want to... Then... Access System Voice Mail Press the Tasks softkey tab on your phone and choose System Voicemail. See ”Accessing Your System Voice Mailbox” on page 28. Using Support If you want to...
  • Page 25 Linksys One Communications Solution Chapter 3: Using Your Phone Using Your Phone Screen...

  • Page 26: Chapter 4: Using Voice Mail

    Linksys One Communications Solution Using Voice Mail The Linksys One IP phones include an integrated voice mail application for high-quality voice messaging services. You can access voice mail from your phone using the Voice Mail menu on your phone screen, or from any phone using the voice mail prompts. When you receive a new message, the message waiting indicator lights up on your phone and a stuttered dial tone is played when you go off hook (if configured).

  • Page 27: Accessing Voice Mail Using The Phone Screen

    Linksys One Communications Solution Using an Outside Phone • From an outside phone, access the Auto Attendant and dial your voice mail number. NOTE: If you have a private line, you can access the Auto Attendant remotely by modifying the call forward destination on your User Settings screen.

  • Page 28: Managing Your Personal Voice Mailbox

    Linksys One Communications Solution Option Description Action Saved Messages Displays a list of the saved Click the Play tab to listen to the message or messages in your voice click the Trash tab to send the message to the mailbox, including the caller Trash.

  • Page 29: Recording Voice Mail Greetings

    Linksys One Communications Solution Recording Voice Mail Greetings You can record two types of greetings: a Primary Greeting and an Alternate greeting. 1. On your phone, press the Voice Mail feature button or press the Tasks softkey tab and select Voice Mail.

  • Page 30: Changing Your Voice Mail Password

    Linksys One Communications Solution 7. Press the Play softkey to playback your recorded name. If you’d like to re-record it, press the Record softkey again and follow the instructions on the screen. NOTE: You must record a name to appear in the Auto Attendant directory for callers searching by name.

  • Page 31: Accessing Your System Voice Mailbox

    Notification Settings phone screen. Accessing Your System Voice Mailbox Each Linksys One phone has one system voice mailbox. However, additional mailboxes can be enabled if desired. Your phone administrator can assign a maximum of 4 system voice mailboxes on your phone. You can access your system voicemail as follows: Using an Intercom Button: 1.

  • Page 32: Chapter 5: Using Your User Page

    Linksys One Communications Solution Using Your User Page Although most system settings are already set for you, you can control some phone features and settings on your User Page using the web browser on your computer. Once you define your phone settings, you can access them on your phone.

  • Page 33: Changing Your User Passwor

    Linksys One Communications Solution Changing Your User Account Password The first time you access your User page you will be prompted to change your password. NOTE: If you change your password on your User page, you are also changing it for your voice mail (and vice-versa).

  • Page 34: Changing Your Call Forward Settings

    Linksys One Communications Solution Changing Your Call Forward Settings Call Forward You can personalize your call forward destinations on your User Settings screen. Two call Description Option forwarding options are available: Call Forward Always and Call Forward Busy or No Answer.

  • Page 35: Setting A Name

    Linksys One Communications Solution To Forward Busy or No Answer calls: 1. Open your User Settings screen. See ”Accessing Your User Settings” on page 30. 2. Click 3. Choose a Call Forward Busy or No answer destination from the drop down box (see table).

  • Page 36: Viewing Phone Button Assignments

    Linksys One Communications Solution To set Auto Dials for inside or outside phone numbers: 1. Open your User Template screen. See ”Accessing Your User Template” on page 32. 2. Click 3. When you are finished, click To restart the phone immediately, click Commit and Restart Phone. Otherwise, the phone automatically restarts during the next scheduled maintenance window.

  • Page 37: Installing The Button Template On Your Phone

    Linksys One Communications Solution • On the Advanced tab, scroll down to the section titled Printing. • Check the box Print Background Colors and Images and click OK. • Choose File > Print from your browser menu bar. • Select the desired printer options and print the template.

  • Page 38: Chapter 6: Using The Auto Attendant

    Linksys One Communications Solution Using the Auto Attendant The Linksys One IP phones include an Auto Attendant application that helps callers to quickly reach the right person or hear information they need without the assistance of an operator 24 hours a day, 7 days per week.

  • Page 39: Recording The Auto Attendant Greeting

    Linksys One Communications Solution You can then refer to the following sections for managing the Auto Attendant: • ”Recording the Auto Attendant Greeting” on page 36 • ”Enabling the After Hours greeting” on page 38 • ”Changing the Auto Attendant password” on page 39...
  • Page 40 Linksys One Communications Solution To record a greeting using the Auto Attendant voice prompts for your IP phones: 1. Do one of the following: • Open an intercom on your phone and dial the Auto Attendant Administration extension (209) • From an outside line, use the Auto Attendant to transfer to the Auto Attendant...

  • Page 41: Enabling The After Hours Greeting

    Linksys One Communications Solution Enabling the After Hours greeting Your phone administrator defines the times that the Auto Attendant plays the Main Greeting and the After Hours greeting. However, you can override this setting by pressing the After Hours button or by choosing a greeting from the Auto Attendant phone menu on your PHM1200 phone as follows: 1.

  • Page 42: Changing The Auto Attendant Password

    Linksys One Communications Solution Changing the Auto Attendant password To change the Auto Attendant password: 1. Do one of the following: • Open an intercom on your phone and dial the Auto Attendant Administration extension (209). • From an outside line, access the Auto Attendant and enter your Auto Attendant Administration extension (209) when prompted.
  • Page 43 Linksys One Communications Solution Chapter 6: Using the Auto Attendant Managing Operator Calls...
  • Page 44 You can reach Linkys One technical support 24 hours a day, 7 days a week. If any Linksys One product proves defective during its warranty period, you can call the Linksys One Return Merchandise Authorization (RMA) department for obtaining a Return...
  • Page 45 ©2006 Cisco Systems, Inc. All rights reserved. Linksys is a registered trademark and the Linksys One logo is a trademark of Cisco Systems, Inc. Software Release Number 1.2...

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Phm1200

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