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IBM 39M5657 User Manual

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IBM 400/800GB LTO3 Tape Drive User's
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  • Page 1 IBM 400/800GB LTO3 Tape Drive User’s Guide...
  • Page 3 IBM 400/800GB LTO3 Tape Drive User’s Guide...
  • Page 4 Please carefully review the information in “Cleaning the Drive Head” on page 14, “Updating Firmware” on page 26 and “Using Ultrium Media” on page 31 sections as periodic maintenance is not covered by the IBM warranty. Repairs or exchanges resulting from improper maintenance may result in billable service charges.

  • Page 5: Table Of Contents

    . 14 Mid-tape Recovery . . 14 Appendix B. Specifications ..69 Cleaning the Drive Head . . 14 Diagnostic and Maintenance Functions . . 15 Physical Specifications . . 69 © Copyright IBM Corp. 2005...
  • Page 6 . 98 Part 1 - General Terms . . 73 Federal Communications Commission (FCC) Part 2 - Country-unique Terms . . 76 statement . . 98 Part 3 - Warranty Information . . 87 IBM 400/800GB LTO3 Tape Drive User’s Guide...

  • Page 7: Safety Information

    Lees voordat u dit product installeert eerst de veiligheidsvoorschriften. Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto lea la información de seguridad. © Copyright IBM Corp. 2005...
  • Page 8 Läs säkerhetsinformationen innan du installerar den här produkten.

  • Page 9: General Safety Guidelines

    Always observe the following precautions to reduce the risk of injury and property damage. Service Do not attempt to service a product yourself unless instructed to do so by the IBM Support Center. Use only an IBM authorized service provider who is approved to repair your particular product.

  • Page 10: Extension Cords And Related Devices

    In addition many mobile products such as Thinkpad notebook PCs utilize a rechargeable battery pack to provide system power when in portable mode. Batteries supplied by IBM for use with your product have been tested for compatibility and should only be replaced with IBM approved parts.

  • Page 11: Heat And Product Ventilation

    shorten the life of the battery and can also pose a safety hazard. Do not let rechargeable Lithium-Ion batteries completely discharge or store these batteries in a discharged state. Heat and product ventilation Computers generate heat when turned on and when batteries are charging. Notebook PCs can generate a significant amount of heat due to their compact size.
  • Page 12 IBM 400/800GB LTO3 Tape Drive User’s Guide...

  • Page 13: Safety And Environmental Notices

    II, and so forth). A hazardous condition due to mechanical movement in or around the product. A hazardous condition due to the weight of the unit. Weight symbols are accompanied by an approximation of the product’s weight. © Copyright IBM Corp. 2005...

  • Page 14: End Of Life (Eol) Plan

    This unit contains recyclable materials. The materials should be recycled where facilities are available and according to local regulations. Some areas may provide a product take-back program that ensures proper handling of the product. Contact your IBM representative for more information. IBM 400/800GB LTO3 Tape Drive User’s Guide...

  • Page 15: About This Guide

    LTO Ultrium Tape Drive SCSI Reference, GA32-0450, gives information about the supported SCSI commands and protocol that govern the behavior of the SCSI interface for the IBM 3580 LTO Ultrium Tape Drive Model L33/L3H and the IBM TotalStorage Ultrium Tape Drive Model T800.
  • Page 16 IBM 400/800GB LTO3 Tape Drive User’s Guide...

  • Page 17: Product Description

    Product Description The IBM 400/800GB LTO3 Tape Drive is a high-performance, high-capacity data-storage device that is designed to backup and restore open systems applications. The drive is the third-generation in the Ultrium series of products. It is available as Model with a Small Computer Systems Interface (SCSI).

  • Page 18: Front Panel Of The Drive

    Front Panel of the Drive Figure 2 shows the front panel of the drive. Status Light Single-character Display (SCD) Unload Button SCD Dot Figure 2. Front panel of the drive IBM 400/800GB LTO3 Tape Drive User’s Guide...

  • Page 19: Rear Panel Of The Scsi Drive

    Rear Panel of the SCSI Drive SCSI connector Library/Drive Interface (LDI or RS-422 interface) connector SCSI ID connector Serial port Power connector Figure 3. Rear panel of the drive Speed Matching and Channel Calibration To improve system performance, the drive uses a technique called speed matching to dynamically adjust its native (uncompressed) data rate to the slower data rate of a server.

  • Page 20: Sleep Mode

    Because the cables, connectors, and terminators are the same for the Ultra160 and Ultra2 SCSI interfaces, devices with those interfaces can be mixed on the same bus and each device can operate at its fully rated speed. IBM 400/800GB LTO3 Tape Drive User’s Guide...

  • Page 21: Installing The Drive

    __ 8. “Install Device Drivers” on page 10 __ 9. “Connect the Enclosure’s External SCSI Interface to the Server” on page 10 Unpack the Drive Unpack the drive and store the packaging for future moves or shipping. © Copyright IBM Corp. 2005...

  • Page 22: Power Off The Server/Enclosure

    Figure 4. Temperature of the drive is taken near the air intake area Power Off the Server/Enclosure __ 1. Power-off the enclosure (or the server that provides power to the drive) __ 2. Disconnect the power cord from both the electrical outlet and the host. IBM 400/800GB LTO3 Tape Drive User’s Guide...

  • Page 23: Set The Scsi Id

    Set the SCSI ID The SCSI ID can be set in one of two ways: v By placing jumpers on the SCSI ID connector v By using a SCSI ID switch that is connected to the SCSI ID connector Setting the SCSI ID with Jumpers The SCSI ID can be set on the drive by installing 2 mm jumpers on the drive’s SCSI ID connector (see 2 in Figure 3).

  • Page 24: Mount The Drive Into The Server/Enclosure

    < 3.5 mm (0.14 in.) Figure 6. Mounting holes on drive. The holes are located on both sides of the drive. The drive is shown with a front bezel. IBM 400/800GB LTO3 Tape Drive User’s Guide...

  • Page 25: Connect And Test Power To The Drive

    To mount the drive into a server: 1. Refer to the option (or drive) installation instructions in your server Installation Guide. Connect and Test Power to the Drive The drive does not contain its own power source; it must be powered externally. To connect and test power to the drive: __ 1.

  • Page 26: Install Device Drivers

    __ 2. Run the appropriate SCSI attachment verification procedure from your server (for instructions, refer to the IBM Ultrium Device Drivers Installation and User’s Guide). If you want to power a device on or off while it is connected to the same SCSI bus as the drive, you can do so if, during the power-on cycle, you quiesce all devices (including the drive) on the bus.

  • Page 27: Operating The Drive

    The drive is powered on and in an idle state. Flashing The drive is reading from the tape, writing to the tape, rewinding the tape, locating data Green on the tape, loading the tape, or unloading the tape. © Copyright IBM Corp. 2005...

  • Page 28: Unload Button

    Power should not be removed from the drive until the microcode update is complete. The drive indicates that the update is complete by resetting and performing POST. Unload Button The Unload Button ( 2 in Figure 2 in “Front Panel of the Drive” on page 2) performs the following functions: IBM 400/800GB LTO3 Tape Drive User’s Guide...

  • Page 29: Inserting A Tape Cartridge

    Table 2. Functions that the Unload Button performs Unload Button Function How to Initiate the Function Rewind the tape into the Press the Unload Button once. The Status Light flashes green while the drive is cartridge and eject the rewinding and unloading. cartridge from the drive Note: During a rewind and eject operation, the drive does not accept SCSI commands from the server.

  • Page 30: Removing A Tape Cartridge

    If a power cycle or reset occurs while a cartridge is loaded, the drive will slowly rewind the tape and eject the cartridge. Cleaning the Drive Head Attention When cleaning the drive head, use the LTO Ultrium Cleaning Cartridge. For more information, please see: http://www- 307.ibm.com/pc/support/sit.wss/document.do?Indocid=MIGR-39931 IBM 400/800GB LTO3 Tape Drive User’s Guide...

  • Page 31: Diagnostic And Maintenance Functions

    Clean the drive head whenever displays on the Single-character Display and the Status Light is flashing amber once per second. It is not recommended that you clean the drive head on a periodic basis; only when the drive requests to be cleaned.

  • Page 32: Function Code 0: Exit Maintenance Mode

    The SCD changes to a flashing and the test begins. Note: If you inserted an invalid or write-protected tape cartridge, error code appears in the SCD. The tape drive unloads the cartridge and exits maintenance mode. IBM 400/800GB LTO3 Tape Drive User’s Guide...

  • Page 33: Function Code 2: Update Drive Firmware From Fmr Tape

    Function Code loads drive firmware from a field microcode replacement (FMR) tape. Attention: While the drive supports firmware update with a FUP tape, IBM recommends you update the drive firmware using the easier to use Tapetool found at http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=TAPE- FILES.

  • Page 34: Function Code 3: Create Fmr Tape

    For this function, insert only a scratch (blank) data cartridge or a cartridge that may be overwritten. During the test, the drive overwrites the data on the cartridge. Attention: Customers should only attempt this step when requested by IBM service. 1. Place the drive in maintenance mode. For instructions, see “Entering Maintenance Mode”...

  • Page 35: Function Code 5: Copy Drive Dump

    (blank) data cartridge or a cartridge that may be overwritten. During the test, the drive overwrites the data on the cartridge. Attention: Customers should only attempt this step when requested by IBM service. 1. Place the drive in maintenance mode. For instructions, see “Entering Maintenance Mode”...

  • Page 36: Function Code 6: Run Scsi Wrap Test

    SCSI cable of the drive that is closest to the server. Then, attach the SCSI wrap plug to that SCSI connector. Attention: Customers should only attempt this step when requested by IBM service. 1. Place the drive in maintenance mode. For instructions, see “Entering Maintenance Mode”...

  • Page 37: Function Code 8: Unmake Fmr Tape

    This converts the cartridge into a valid scratch (blank) data cartridge. Attention: Customers should only attempt this step when requested by IBM service. 1. Place the drive in maintenance mode. For instructions, see “Entering Maintenance Mode”...

  • Page 38: Function Code 9: Display Error Code Log

    The diagnostic loops ten times. To stop the diagnostic and exit maintenance mode, press the Unload Button once to abort the test. IBM 400/800GB LTO3 Tape Drive User’s Guide...

  • Page 39: Function Code F: Fast Read/Write Test

    Attention When you perform this test, data on the suspect tape will be overwritten. 1. Place the drive in maintenance mode. For instructions, see “Entering Maintenance Mode” on page 15. 2. Press the Unload Button once per second until appears in the SCD. (If you cycle past the desired code, press the Unload Button once per second until the code reappears.) 3.

  • Page 40: Function Code H: Test Head

    The SCD changes to a flashing 4. Insert a scratch (blank) data cartridge that is not write-protected (or the tape drive exits maintenance mode). The SCD changes to a flashing . The tape drive runs the tests. IBM 400/800GB LTO3 Tape Drive User’s Guide...

  • Page 41: Function Code L: Load/Unload Test

    v If no error is detected, the test will loop and begin again. To stop the loop, press the Unload Button for one second and release. When the loop ends, temporarily appears in the SCD. The drive rewinds the tape and unloads the cartridge.

  • Page 42: Function Code P: Enable Post Error Reporting

    Updating Firmware through the SCSI Interface When updating drive firmware by using the SCSI interface, the procedure varies, depending on whether your server uses an IBM tape device driver or a non-IBM ® tape device driver (such as a driver from Sun, Hewlett-Packard, or Microsoft...

  • Page 43: Updating Firmware Through The Library/Drive Interface

    7. The tool scans the SCSI bus and will find and display for selection all IBM LTO devices. The tool will not display and allow for selection any non-IBM device.

  • Page 44: Lto-Tdx: Lto Scsi And Fibre Drive Firmware Download & Lto Drive Dump Upload Tool

    Upload a dump of the drive firmware logs from the drive to a computer system 3. The tool is distributed from the IBM web site. Download the tool by visiting http://www.ibm.com/storage/support/lto/. The install package or an executable file will be placed on the host system in a location chosen by the user.

  • Page 45: Updating The Firmware With An Fmr Tape Cartridge

    13. If the user does make a mistake, the program will respond with instructive error messages. 14. If no IBM LTO tape drives are on the bus, the tool will inform the user that there are none before closing the tool window.
  • Page 46 The drive resets itself and automatically activates the new firmware. If the update fails, an error code displays. To resolve the error, locate the code in Table 9 on page 45. IBM 400/800GB LTO3 Tape Drive User’s Guide...

  • Page 47: Using Ultrium Media

    Table 3. Ultrium data and cleaning cartridge compatibility with Ultrium tape drive LTO Ultrium Data Cartridges Tape Drive 400 GB 200GB 100GB (Ultrium 3) (Ultrium 2) (Ultrium 1) Ultrium 3 Read/Write Read/Write Read only Ultrium 2 Read/Write Read/Write Ultrium 1 Read/Write © Copyright IBM Corp. 2005...

  • Page 48: Data Cartridge

    To remove a cleaning cartridge, see “Unload Button” on page 12. The Cleaning Cartridges are valid for 50 uses. IBM 400/800GB LTO3 Tape Drive User’s Guide...

  • Page 49: Bar Code Label

    Bar Code Label A bar code label contains: v A volume serial number (VOLSER) that is human-readable v A bar code that the library can read Table 4. Bar code label requirements for Ultrium tape drives and libraries Ultrium Tape Drive/Library Bar Code Label Requirements 3580 Not required...

  • Page 50: Write-Protect Switch

    If you must manually set the write-protect switch, slide it left or right to the desired position. Figure 10. Setting the write-protect switch IBM 400/800GB LTO3 Tape Drive User’s Guide...

  • Page 51: Repositioning Or Reattaching A Leader Pin

    If the leader pin in your cartridge becomes dislodged from its pin-retaining spring clips or detaches from the tape, you must use the IBM Leader Pin Reattachment Kit (part number 08L9129) to reposition or reattach it. (Do not reattach the pin if you must remove more than seven meters (23 feet) of leader tape.) The sections...
  • Page 52 6. Remove the rewind tool by pulling it away from the cartridge. 7. If you suspect that the cartridge has been mishandled but it appears useable, copy any data onto a good cartridge immediately for possible data recovery. Discard the mishandled cartridge. IBM 400/800GB LTO3 Tape Drive User’s Guide...
  • Page 53 Pin supplies ( 3 ). Leader pins and C-clips. Attention: v Use only the IBM Leader Pin Reattachment Kit to reattach the leader pin to the tape. Other methods of reattaching the pin will damage the tape, the drive, or both.
  • Page 54 The following procedure describes how to reattach a leader pin. To reattach a leader pin by using the IBM Leader Pin Reattachment Kit: 1. Attach the leader pin attach tool 1 to the cartridge 2 so that the tool’s hook 3 latches into the cartridge’s door 4 . Pull the tool back to hold the door open, then slide the tool onto the cartridge.
  • Page 55 2. To find the end of the tape inside the cartridge, attach the cartridge manual rewind tool 1 to the cartridge’s hub 2 by fitting the tool’s teeth between the teeth of the hub. Turn the tool clockwise until you see the end of the tape inside the cartridge.
  • Page 56 12. Swing the pivot arm open and trim the excess tape 5 so that it is flush with the reattached leader pin 6 . 13. Use your fingers to remove the leader pin from the cavity 3 in the leader pin attach tool. IBM 400/800GB LTO3 Tape Drive User’s Guide...

  • Page 57: Disposing Of Tape Cartridges

    Supply Item Method of Ordering IBM TotalStorage LTO v http://www-307.ibm.com/pc/support/site.wss/document.do?Ind0cidMIGR-39931 Ultrium 400 GB Data v If you do not have Internet access, order the cartridge from any authorized IBM Cartridge Business Partner. v Call 1-888-IBM-MEDIA. IBM TotalStorage LTO v http://www-307.ibm.com/pc/support/site.wss/document.do?Ind0cidMIGR-39931...
  • Page 58 Cartridge (with bar code characters that you want. label) v If you do not have Internet access, order the cartridge from any authorized IBM Business Partner or your IBM Sales Representative. Specify the VOLSER characters that Bar code labels are you want.

  • Page 59: Resolving Problems

    Ordering Bar Code Labels The 400/800GB LTO2 Tape Drive does not require cartridge bar code labels. However, if you use your data cartridges or cleaning cartridges in an IBM tape library product, you may need cartridge bar code labels if your tape library product requires them.

  • Page 60: Methods Of Receiving Errors And Messages

    (note that the mid-tape recovery could take up to ten minutes to complete). If the cartridge still does not eject, contact IBM Support. The server received TapeAlert flags.

  • Page 61: Error Codes And Messages

    Table 8. Methods of receiving errors and messages (continued) If the error or message was presented by..Do this..The drive’s SCD and the Status Light See “Error Codes and Messages.” To determine the meaning of Status Light flashes amber activity, see “Status Light”...
  • Page 62 If the problem persists, replace the drive. Note: Copy the drive dump to flash memory before returning the drive. For instructions, refer to “Function Code 5: Copy Drive Dump” on page 19. IBM 400/800GB LTO3 Tape Drive User’s Guide...
  • Page 63 Table 9. Error codes on the Single-character Display (continued). To clear error and cycle power, press the Unload Button for ten seconds. A drive dump will be created. Error Code Cause and Action Tape drive or media error. The tape drive determined that an error occurred, but it cannot isolate the error to faulty hardware or to the tape cartridge.
  • Page 64 The error code clears when you clean the tape drive or place it in maintenance mode. No error or message assigned. See error code in this table. The Unload Button is depressed. Verify that the button pushes freely. IBM 400/800GB LTO3 Tape Drive User’s Guide...

  • Page 65: Obtaining A Drive Dump

    If it is, use that utility to obtain the drive dump. For information about using IBM’s utility programs to obtain drive dumps, see the IBM Ultrium Device Drivers Installation and User’s Guide.

  • Page 66: Resolving Problems Reported By The Server

    SAN Data Gateway. (To run the SCSI wrap test, see “Function Code 6: Run SCSI Wrap Test” on page 20; to run the SCSI loopback test, refer to the section about that test in the IBM Storage Area Network Gateway Module Setup, Operator, and Service Guide.) Fixing a Consistent Error with a Single Drive on a SCSI Bus: 1.
  • Page 67 SCSI cable and the problem persists, the fault is with the server’s hardware or software. To isolate the cause of the failure, refer to the server’s service documentation. – If the test fails, replace the drive. v If the error does not occur, connect one drive at a time back to the bus and repeat step 3 for each drive until you can identify which drive is defective.

  • Page 68: Resolving Media-Related Problems

    Data) area in NVRAM. Any failures that SARS detects are reported as TapeAlert flags on the server Attention If you insert the IBM LTO Ultrium Data Cartridge into another manufacturer’s drive, the SARS data in the cartridge memory may become lost or invalid.
  • Page 69 Attention v Before using this procedure, you must have exhausted all other means of removing the tape cartridge from the drive. Use this procedure only if you cannot remove the tape cartridge by using any other means. v Determine from the customer if the cartridge contains critical customer data.
  • Page 70 (inside the cartridge) and take up reel. Test the drive after the procedure is completed. v Tape tangled along tape path - Tape appears to be tangled and damaged but in tact. Return the drive after the procedure is completed. -- OR -- IBM 400/800GB LTO3 Tape Drive User’s Guide...
  • Page 71 No damage to tape (or no apparent failure) - There appears to be no damage or slack to the tape. Return the drive after the procedure is completed. Tape Spooled off Supply Reel __ Step 1. With the front of the drive facing you, pull an arm’s length of tape out of the take up reel from the left side of the drive.
  • Page 72 Use a #1 flathead screwdriver to turn the threader worm gear 9 clockwise. This rotates the threader motor worm gear 4 clockwise, drawing the tape leader block assembly (LBA) into the cartridge. IBM 400/800GB LTO3 Tape Drive User’s Guide...
  • Page 73 __ Step 4. As the LBA is secured in the cartridge, you should hear the LBA retention spring clips click into place. If you do not hear the click, continue rolling until the threader motor worm gear 4 stops. The LBA is in the correct position.
  • Page 74 __ Step 9. Allow the drive to perform mid-tape recovery. This takes several minutes. When this activity completes, the cartridge ejects automatically. __ Step 10. Test the drive (see “Function Code 1: Run Drive Diagnostics” on page 16) to determine if it should be replaced. IBM 400/800GB LTO3 Tape Drive User’s Guide...
  • Page 75 Tape Tangled along Tape Path __ Step 1. Carefully pull out excess tape and untangle. Note: If you find the tape to be broken, go to one of the following appropriate procedures: v “Tape Spooled off Supply Reel” on page 55 v “Tape Pulled from or Broken near Leader Pin”...
  • Page 76 Loader mechanism gear 6 nearest the front of the drive that actuates the cartridge loader mechanism. b. Position of the rotate stub 3 . c. Front loader motor worm gear 1 . Rotating this gear allows the loader mechanism gear 8 to turn. IBM 400/800GB LTO3 Tape Drive User’s Guide...
  • Page 77 __ Step 9. Rotate the loader motor worm gear 1 to turn the threader mechanism gear 6 counterclockwise. Continue turning until the rotator stub 3 loses contact with the lever 7 . This releases the LBA leader pin. __ Step 10. Rotate the threader motor worm gear 4 to turn the threader mechanism gear 6 counterclockwise.
  • Page 78 6 clockwise; --OR-- b. Use a #1 flathead screwdriver to turn the threader worm gear 9 clockwise. This rotates the threader motor worm gear 4 clockwise, drawing the LBA into the cartridge. IBM 400/800GB LTO3 Tape Drive User’s Guide...
  • Page 79 Figure 28. Drive with cover removed to reveal gear train. Loader motor worm gear Threader mechanism gear Cartridge loader tray guide Lever bearing Rotator stub Loader mechanism gear Threader motor worm gear Threader worm gear Threader intermediate gear __ Step 6. As the tape leader block assembly (LBA) is secured in the cartridge, you should hear the LBA retention spring clips click into place.
  • Page 80 __ Step 12. Reassemble the drive by reversing the procedure in Step 4 in “Beginning Procedure” on page 53. __ Step 13. Refer to the appropriate procedure to install the new drive and return the failed drive. IBM 400/800GB LTO3 Tape Drive User’s Guide...

  • Page 81: Appendix A. Tapealert Flags

    SCSI or Library/Drive Interface (LDI or RS-422 interface). The server reads the flags from Log Sense Page 0x2E. This appendix lists the TapeAlert flags that are supported by the IBM TotalStorage Ultrium Tape Drive.
  • Page 82 Set when the drive’s temperature See error code 1 in “Error Codes sensor indicates that the drive’s and Messages” on page 45. temperature is exceeding the recommended temperature of the enclosure (see “Physical Specifications” on page 69). IBM 400/800GB LTO3 Tape Drive User’s Guide...
  • Page 83 Table 10. Supported TapeAlert Flags (continued) Flag Flag Parameter Flag Description Action Required Number (in hex) Drive voltage Set when the drive detects that See error code 2 in “Error Codes the externally supplied voltages and Messages” on page 45. are either approaching the specified voltage limits or are outside the voltage limits (see...
  • Page 84 IBM 400/800GB LTO3 Tape Drive User’s Guide...

  • Page 85: Appendix B. Specifications

    10 to 90% 10 to 90% (noncondensing) 26°C 26°C 26°C Wet bulb temperature (78.8°F) (78.8°F) (78.8°F) Note: Measured in front of the bezel, near the air intake area (refer to Figure 4 on page 6). © Copyright IBM Corp. 2005...

  • Page 86: Other Specifications

    Other Specifications Maximum altitude 3048 m (10,000 ft) for operating and storage 12192 m (40,000 ft) for shipping Extraction force 250 to 750 gms-force IBM 400/800GB LTO3 Tape Drive User’s Guide...

  • Page 87: Appendix C. Service And Support

    Telephone technical support Installation and configuration support through the IBM Support Center will be withdrawn or made available for a fee, at IBM’s discretion, 90 days after the option has been withdrawn from marketing. Additional support offerings, including step-by-step installation assistance, are available for a nominal fee.
  • Page 88 IBM 400/800GB LTO3 Tape Drive User’s Guide...

  • Page 89: Appendix D. Ibm Statement Of Limited Warranty Z125-4753-08 04/2004

    Many features, conversions, or upgrades involve the removal of parts and their return to IBM. A part that replaces a removed part will assume the warranty service status of the removed part. Unless IBM specifies otherwise, these warranties apply only in the country or region in which you purchased the Machine.
  • Page 90 If the Machine does not function as warranted during the warranty period, contact IBM or your reseller to obtain warranty service. If you do not register the Machine with IBM, you may be required to present proof of purchase as evidence of your entitlement to warranty service.
  • Page 91 Personal Data. Limitation of Liability IBM is responsible for loss of, or damage to, your Machine only while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges.

  • Page 92: Part 2 - Country-Unique Terms

    ABOVE LIMITATION MAY NOT APPLY TO YOU. Governing Law Both you and IBM consent to the application of the laws of the country in which you acquired the Machine to govern, interpret, and enforce all of your and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Statement of Limited Warranty, without regard to conflict of law principles.
  • Page 93 Limitation of Liability: The following is added to this Section: Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation, IBM’s liability is limited to the repair or...
  • Page 94 IBM’s negligence; as to any other actual damage arising in any situation involving nonperformance by IBM pursuant to, or in any way related to the subject of this Statement of Limited Warranty, the charge paid by you for the individual Machine that is the subject of the claim.
  • Page 95 Consumer Guarantees Act 1993 or other legislation which cannot be excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect of any goods which IBM provides, if you require the goods for the purposes of a business as defined in that Act.
  • Page 96 Machine in any of those countries from either (1) an IBM reseller approved to perform warranty service or (2) from IBM, provided the Machine has been announced and made available by IBM in the country in which you wish to obtain service.
  • Page 97 Republic of Macedonia (FYROM), Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia, or Ukraine, you may obtain warranty service for that Machine in any of those countries from either (1) an IBM reseller approved to perform warranty service or (2) from IBM.
  • Page 98 598 (2) of the Austrian Code of Civil Procedure, the parties expressly waive the application of paragraph 595 (1) figure 7 of the Code. IBM may, however, institute proceedings in a competent court in the country of installation.
  • Page 99 (if IBM is at fault) or of such cause, for a maximum amount equal to the charges you paid for the Machine. For purposes of this item, the term ″Machine″...
  • Page 100 The limitation period for consumers in action for breach of warranty is the statutory period as a minimum. In case IBM or your reseller is unable to repair an IBM Machine, you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded.
  • Page 101 For the purposes of this section, a ″Default″ means any act, statement, omission, or negligence on the part of IBM in connection with, or in relation to, the subject matter of this Statement of Limited Warranty in respect of which IBM is legally liable to you, whether in contract or tort.
  • Page 102 3. Except as provided in items 1 and 2 above, IBM’s entire liability for actual damages for any one Default will not in any event exceed the greater of 1) EUR 125,000, or 2) 125% of the amount you paid for the Machine directly relating to the Default.

  • Page 103: Part 3 - Warranty Information

    Save with respect to any liability referred to in item 1 above, under no circumstances is IBM or any of its suppliers or resellers liable for any of the following, even if IBM or they were informed of the possibility of such losses: 1.

  • Page 104: Worldwide Telephone List

    This type of Warranty Service is a combination of Type 1 and Type 4 (see above). When a 5, 6 or 7 type of warranty service is listed, IBM will determine which type of warranty service is appropriate for the repair.
  • Page 105 ThinkPad and WorkPad: 852 2825 6580 Colombia Spanish 1-800-912-3021 8AM - 9PM EST Monday -Friday Costa Rica Spanish 284-3911 8AM - 5PM Monday -Friday (Local time) Cyprus +357-22-841100 Czech Republic +420-2-7213-1316 Appendix D. IBM Statement of Limited Warranty Z125-4753-08 04/2004...
  • Page 106 Except holidays Indonesia Bahasa, Indonesian, 800-140-3555 8AM - 6PM Monday English -Friday (Local time) Ireland English +353-(0)1-815-9200 9AM - 5:30PM Monday -Friday (Local time) Italy Italian +39-02-7031-6101 9AM - 5PM Monday -Friday (Local time) IBM 400/800GB LTO3 Tape Drive User’s Guide...
  • Page 107 - Friday (Local time) Malaysia English 1800-88-8558 8:30AM - 5PM Monday - Friday (Local time) Malta +356-23-4175 Mexico Spanish 001-866-434-2080 7AM - 8PM Monday - Friday (Local time) Middle East +44 (0)1475-555-055 Appendix D. IBM Statement of Limited Warranty Z125-4753-08 04/2004...
  • Page 108 8AM - 6PM Monday - Friday (Local time) Except Holidays Turkey Turkish 00800-211-4032 9AM - 6PM Monday - Friday (Local time) +90-212-317-1760 United Kingdom English +44-1475-555-055 9AM - 5:30PM Monday - Friday (Local time) IBM 400/800GB LTO3 Tape Drive User’s Guide...
  • Page 109 Venezuela Spanish 0-800-100-2011 8AM - 9PM Monday - Friday (Local time) Vietnam English/Vietnamese Ho Chi Minh = (848) 9AM - 5PM Monday 824-1474 - Friday (Local time) Hanoi = (844) 842-6316 Appendix D. IBM Statement of Limited Warranty Z125-4753-08 04/2004...
  • Page 110 IBM 400/800GB LTO3 Tape Drive User’s Guide...

  • Page 111: Appendix E. Guarantee Supplement For Mexico

    Services not chargeable to the guarantee shall be charged to the final user, prior an authorization. In the event that warranty repair is required please call the IBM Support Center at 001-866-434-2080, where you will be directed to the nearest Authorized Service Center.
  • Page 112 IBM 400/800GB LTO3 Tape Drive User’s Guide...

  • Page 113: Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk.

  • Page 114: Trademarks

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
  • Page 115 Grenzwerte der EN 55022 Klasse A ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der IBM verändert bzw.
  • Page 116 IBM ne peut accepter aucune responsabilité pour le manquement aux exigences de protection résultant d’une modification non recommandée du produit, y compris l’installation de cartes autres que les cartes IBM. Ce produit a été testé et il satisfait les conditions de l’équipement informatique de Classe A en vertu de CISPR22/Standard européen EN 55022.
  • Page 117 Notices...
  • Page 118 IBM 400/800GB LTO3 Tape Drive User’s Guide...
  • Page 120 Part Number: 25R0021 Printed in USA (1P) P/N: 25R0021...

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