Troubleshooting - Freecom DATA TANK User Manual

Chapter 6: Troubleshooting
Issue
After I connected the Freecom DataTank
to my computer for the first time no
Freecom SYNC folder has been created
automatically.
After installation of Freecom Personal
Media Suite, the message "No Freecom
DataTank external hard drive found." ap-
pears.
Files deleted in the SYNC folder are still
appearing during the synchronization.
An empty folder is not synchronized. Empty folders are not taken into account
If you are working with the program "Total
Commander" and are using the "send to"
dialog to add items to the SYNC folder, the
message "The briefcase is in use on another
computer" could appear.
Not enough memory on the target drive
(Freecom DataTank) during creation of
SYNC folder.
Not enough memory on the target drive
(Freecom DataTank) during synchroniza-
tion.
Data on the Freecom DataTank can be read,
but not written.
Solution
• Install the Freecom Personal Media
Suite software and safely remove and
reconnect the Freecom DataTank
• Follow the instructions on chapter
Creating a new SYNC folder.
• Connect the Freecom DataTank to your
computer.
• Check all connections between the
Freecom DataTank, the power supply
and the computer.
• Safely remove and reconnect the
Freecom DataTank.
You have to "Split From Original" the files
from their counterparts before you may
delete them. Please refer to chapter Han-
dling deleted files.
during synchronization.
The SYNC folder is opened by another pro-
gram. Please close all applications which
are using the SYNC folder.
Delete files on the target drive (Freecom
DataTank) or select less files.
Delete files on the target drive (Freecom
DataTank).
Check with which file system the Freecom
DataTank was formatted. Only with FAT 32
data on the drive under different operating
systems can be read and written.

Troubleshooting

5
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