Compaq dc5800 - Microtower PC Troubleshooting Manual page 14

. ‫ذاﺗﻲ‬ ‫ﺣﻞ‬ ‫ذات‬ ‫ﺗﺸﺨﻴﺺ‬ ‫أدوات‬
. HP Instant Support Professional Edition
. http://www.hp.com/go/ispe
‫ﺣﻮل‬ HP ‫وﺧﺒﺮاء‬ ‫ﻧﻈﺮاء‬ ‫وﺟﻤﺎﻋﺔ‬
. http://www.hp.com/go/bizsupport
: ‫ﺻﺤﻴﺤﺔ‬ ‫ﺑﻄﺮﻳﻘﺔ‬ ‫ﻃﻠﺒﻚ‬ ‫ﻣﻌﺎﻟﺠﺔ‬
‫ﻟﺠﻬﺎز‬ ( ‫اﻟﺘﺴﻠﺴﻠﻲ‬ ‫اﻟﺮﻗﻢ‬ ) serial number
HP Backup ‫ﻓﻲ‬ ‫اﻟﻤﺼﻨﻌﺔ‬ ‫ﻟﻠﺸﺮآﺔ‬
‫ﺗﺸﻐﻴﻞ‬ ‫ﻗﺒﻞ‬ ً ‫اﺣﺘﻴﺎﻃﻴ ﺎ‬ ‫اﻟﺒﻴﺎﻧﺎت‬ ‫ﻣﻠﻔﺎت‬
‫اﻟﻤﺤﻠﻲ‬ ‫اﻟﻮآﻴﻞ‬ ‫أو‬ ‫اﻟﺨﺪﻣﺎت‬
: ‫أﺧﺮى‬ ‫إﺟﺮاءات‬ ‫اﺗﺨﺎذ‬ ‫ﻗﺒﻞ‬ ‫اﻟﻌﺎﻣﺔ‬
( . ‫ﻓﻮﻟﺖ‬ ٢٣٠ ‫أو‬ ‫ﻓﻮﻟﺖ‬ ١١٥
‫أﺧﻄﺎء‬ ‫رﻣﻮز‬ ‫ﻋﻦ‬ ‫ﻋﺒﺎرة‬ ‫اﻟﻮاﻣﻀﺔ‬
‫ﺑﺪء‬ ‫ﻋﻨﺪ‬ ‫اﻟﺬاﺗﻲ‬ ‫ﻟﻼﺧﺘﺒﺎر‬ ‫ﺑﺎﻟﺨﻄﺄ‬
.
‫ﻓﻌﻠﻴﻚ‬ ،‫اﻟﻤﺮﺣﻠﻲ‬ ‫اﻟﻮﺿﻊ‬ ‫ﻓﻲ‬ ‫اﻟﻜﻤﺒﻴﻮﺗﺮ‬
،‫اﻟﻨﻈﺎم‬ ‫ﺗﺸﻐﻴﻞ‬ ‫ﻳﺘﻮﻗﻒ‬ ‫ﻟﻢ‬ ‫إذا‬ . ‫اﻟﻜﻤﺒﻴﻮﺗﺮ‬
‫ﻋﻨﺪ‬ ‫اﻟﺘﻠﻘﺎﺋﻲ‬ ‫اﻟﺘﺸﻐﻴﻞ‬ ‫ﺑﺪء‬ ‫ﺗﻌﻴﻴﻦ‬
. ‫اﻟﻜﻤﺒﻴﻮﺗﺮ‬
‫اﻷﺟﻬﺰة‬ ‫ﺗﺜﺒﻴﺖ‬ ‫ﻣﺸﺎآﻞ‬
ARWW
HP Instant Support Professional Edition
‫ﻟـ‬ ‫اﻹﻧﺘﺮﻧﺖ‬
: ‫اﻟﻤﻮﻗﻊ‬ ‫ﻋﻠﻰ‬
،‫اﻟﻨﺸﻂ‬ ‫واﻹﻋﻼم‬ ،‫اﻟﺘﺸﻐﻴﻞ‬
‫اﻟﻌﻨﻮان‬ ‫ﻋﻠﻰ‬
‫ﻣﻦ‬ ‫ﻟﻠﺘﺄآﺪ‬ ‫ﻳﻠﻲ‬ ‫ﺑﻤﺎ‬ ‫ﻟﻠﻘﻴﺎم‬ ً ‫ﺟﺎهﺰ ا‬
‫و‬ ( ، ‫اﻟﻤﻨﺘﺞ‬ ‫ﻣﻌﺮ ّ ف‬ )
. ‫وإﺻﻼﺣﻪ‬ ‫اﻟﻤﺸﻜﻠﺔ‬ ‫ﺣﺪوث‬
‫اﻷﺻﻠﻴﺔ‬ ‫ﻟﻠﺤﺎﻟﺔ‬ ‫اﻟﻨﻈﺎم‬ ‫ﺑﺎﺳﺘﻌﺎدة‬
.( HP ‫ﻣﻦ‬ ‫واﻻﺳﺘﺮداد‬
‫آﺎﻓﺔ‬ ‫ﻧﺴﺦ‬ ‫ﻣﻦ‬ ‫ﺗﺄآﺪ‬ . ‫اﻟﺜﺎﺑﺖ‬ ‫اﻟﻘﺮص‬
‫ﺑﻤﻮﻓﺮ‬ ‫اﻻﺗﺼﺎل‬ ‫ﻳﻤﻜﻨﻚ‬ ، (Care Packs)
‫ﻟﻼﻗﺘﺮاﺣﺎت‬ ‫اﻟﺘﺎﻟﻴﺔ‬ ‫اﻟﻘﺎﺋﻤﺔ‬ ‫ﻣﺮاﺟﻌﺔ‬
) ‫ﺗﺘﻮاﺟﺪ‬ ‫ﺣﻴﺚ‬ ‫ﻟﻠﻤﻨﻄﻘﺔ‬ ‫اﻟﻤﻨﺎﺳﺒﺔ‬
‫اﻷﺿﻮاء‬ . ‫اﻷﺣﻤﺮ‬ ‫ﺑﺎﻟﻠﻮن‬ ‫ﻳﻮﻣﺾ‬
‫اﻹﻋﻼم‬ ‫رﺳﺎﺋﻞ‬ ،‫أ‬ ‫اﻟﻤﻠﺤﻖ‬ ‫راﺟﻊ‬
. ‫ﺧﺎﻓﺘﺔ‬ ‫اﻟﺸﺎﺷﺔ‬ ‫آﺎﻧﺖ‬
‫ﺻﺤﻴﺢ‬ ‫ﺑﺸﻜﻞ‬ ‫ﺗﻌﻤﻞ‬ ‫اﻟﻤﻔﺎﺗﻴﺢ‬ ‫ﻟﻮﺣﺔ‬
. ‫ﺻﺤﻴﺤﺔ‬ ‫ﻏﻴﺮ‬
‫وﺟﻮد‬ ‫اﺳﺘﻤﺮ‬ ‫إذا‬ . ‫اﻟﺘﺸﻐﻴﻞ‬
‫ﺗﺸﻐﻴﻞ‬ ‫ﻹﻋﺎدة‬ ‫أﺧﺮى‬ ‫ﻣﺮة‬
‫ﺗﻢ‬ ‫إذا‬ ‫اﻟﻜﻤﺒﻴﻮﺗﺮ‬ ‫ﺗﺸﻐﻴﻞ‬ ‫وﺳﻴﻌﺎد‬
‫ﺗﺸﻐﻴﻞ‬ ‫ﻟﺒﺪء‬ ‫اﻟﺘﺸﻐﻴﻞ‬ ‫زر‬ ‫ﻓﺎﺿﻐﻂ‬
‫ﺣﻞ‬ ‫راﺟﻊ‬ . ‫ﺁﺧﺮ‬ ‫ﺧﻴﺎر‬ ‫أو‬ ‫واﻟﺘﺸﻐﻴﻞ‬
‫ﻟﻚ‬ ‫ﻳﻮﻓﺮ‬
‫ﻋﺒﺮ‬ ‫اﻟﻤﺤﺎدﺛﺔ‬ ‫ﻣﻴﺰة‬ ‫اﺳﺘﺨﺪم‬
HP Instant Support Professional Edition
‫وﺑﺮاﻣﺞ‬ ‫واﻟﺒﺮاﻣﺞ‬ ،‫اﻹﻧﺘﺮﻧﺖ‬ ‫ﻋﺒﺮ‬
( Business Support Center (BSC
‫ﻓﻜﻦ‬ ،‫اﻟﻤﺴﺎﻋﺪة‬ ‫ﻋﻠﻰ‬ ‫ﻟﻠﺤﺼﻮل‬
Product ID ‫و‬ ‫ﻟﻠﻜﻤﺒﻴﻮﺗﺮ‬ ( ‫اﻟﺘﺴﻠﺴﻠﻲ‬
‫إﻟﻰ‬ ‫أدى‬ ‫اﻟﺬي‬ ‫اﻟﺨﻄﺄ‬ ‫اﺳﺘﻜﺸﺎف‬
. ‫اﻟﻨﻈﺎم‬
‫ﻗﻢ‬ ‫أو‬ ‫ﺑﺈﻧﺸﺎﺋﻬﺎ‬ ‫ﻗﻤﺖ‬ ‫اﻟﺘﻲ‬ ‫اﻻﺳﺘﻌﺎدة‬
‫اﻻﺣﺘﻴﺎﻃﻲ‬ ‫اﻟﻨﺴﺦ‬ ‫إدارة‬ ‫ﺑﺮﻧﺎﻣﺞ‬
‫ﻣﺤﺮك‬ ‫ﻋﻠﻰ‬ ‫اﻟﻤﻮﺟﻮدة‬ ‫اﻟﺒﻴﺎﻧﺎت‬
‫اﻟﻜﻔﺎﻻت‬ ‫وﺗﺮﻗﻴﺔ‬ ‫اﻟﻤﺒﻴﻌﺎت‬
‫ﻓﻴﺠﺐ‬ ،‫اﻟﺒﺮاﻣﺞ‬ ‫أو‬ ،‫اﻟﻌﺮض‬
. ‫ﺻﺎﻟﺢ‬ ‫آﻬﺮﺑﺎﺋﻲ‬ ‫ﺑﻤﺄﺧﺬ‬ ‫اﻟﻌﺮض‬
‫اﻟﻔﻮﻟﺘﻴﺔ‬ ‫وﻓﻖ‬ ( ‫اﻟﻄﺮازات‬ ‫ﺑﻌﺾ‬ ‫ﻓﻲ‬
. ‫اﻷﺧﻀﺮ‬ ‫اﻟﻄﺎﻗﺔ‬
. ‫اﻷﺧﻀﺮ‬
‫آﺎن‬ ‫إذا‬ ‫ﻣﺎ‬ ‫ﻟﻤﻌﺮﻓﺔ‬ ‫اﻷﻣﺎﻣﻴﺔ‬
،‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﻦ‬ ‫ﻣﺰﻳﺪ‬ ‫ﻋﻠﻰ‬ ‫وﻟﻠﺤﺼﻮل‬
‫إذا‬ ‫اﻟﻌﺮض‬ ‫ﺑﺠﻬﺎز‬ ‫اﻟﺘﺤﻜﻢ‬ ‫ﻋﻨﺎﺻﺮ‬
‫أن‬ ‫ﻳﻌﻨﻲ‬ ‫ﻓﺬﻟﻚ‬ ،‫ﺗﻨﺒﻴﻪ‬ ‫ﺻﻮت‬ ‫اﻟﻨﻈﺎم‬
‫أو‬ ‫ﻣﺤﻜﻤﺔ‬ ‫ﻏﻴﺮ‬ ‫ﺗﻮﺻﻴﻼت‬ ‫ﻋﻦ‬
‫زر‬ ‫ﺑﻀﻐﻂ‬ ‫أو‬ ‫اﻟﻤﻔﺎﺗﻴﺢ‬ ‫ﻟﻮﺣﺔ‬ ‫ﻋﻠﻰ‬
‫ﺑﻀﻐﻄﻪ‬ ‫ﺛﻢ‬ ‫اﻷﻗﻞ‬ ‫ﻋﻠﻰ‬ ٍ ‫ﺛﻮان‬ ‫أرﺑﻊ‬
. ‫ﺟﺪﻳﺪ‬ ‫ﻣﻦ‬ ‫ﺗﻮﺻﻴﻠﻪ‬ ‫ﺛﻢ‬ ، ٍ ‫ﺛﻮان‬ ‫ﻟﺒﻀﻊ‬
،‫اﻟﺘﺸﻐﻴﻞ‬ ‫إﻋﺎدة‬ ‫ﺗﺘﻢ‬ ‫ﻟﻢ‬ ‫إذا‬ .
‫اﻟﺘﻮﺻﻴﻞ‬ ‫ﺗﻌﺘﻤﺪ‬ ‫ﻻ‬ ‫ﺗﻮﺳﻴﻊ‬
،‫اﻹﻧﺘﺮﻧﺖ‬ ‫ﻋﺒﺮ‬ ‫اﻟﻤﺸﺎآﻞ‬ ‫ﺣﻞ‬
، HP ‫ﻓﻲ‬ ‫اﻟﺪﻋﻢ‬ ‫ﺑﻘﺴﻢ‬ ‫اﻻﺗﺼﺎل‬
‫إﻟﻰ‬
‫ﺑﺎﻟﺪﻋﻢ‬ ‫اﻟﺨﺎﺻﺔ‬ ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫أﺣﺪث‬
‫اﻟﻤﺮآﺰ‬ ‫إﻟﻰ‬ ‫اﻻﻧﺘﻘﺎل‬
ً ‫ﺿﺮورﻳ ﺎ‬ ً ‫أﻣﺮ ا‬ ‫اﻟﻔﻨﻲ‬ ‫ﺑﺎﻟﺪﻋﻢ‬ ‫اﻻﺗﺼﺎل‬
. ‫اﻻﺗﺼﺎل‬ ‫ﻋﻨﺪ‬ ‫اﻟﻜﻤﺒﻴﻮﺗﺮ‬ ‫أﻣﺎم‬
‫اﻟﺮﻗﻢ‬ ) serial number
. ‫اﻻﺗﺼﺎل‬ ‫ﻗﺒﻞ‬
‫ﻓﻲ‬ ‫اﻟﺼﻴﺎﻧﺔ‬ ‫ﻓﻨﻲ‬ ‫ﻣﻊ‬ ‫اﻟﻮﻗﺖ‬ ‫ﺑﻌﺾ‬
‫إﻟﻰ‬ ً ‫ﻣﺆﺧﺮ ا‬ ‫إﺿﺎﻓﺘﻬﺎ‬ ‫ﺗﻤﺖ‬ ‫أﺟﻬﺰة‬
. ً ‫ﻣﺆﺧﺮ ا‬ ‫ﺗﺜﺒﻴﺘﻬﺎ‬ ‫ﺗﻢ‬ ‫ﺑﺮاﻣﺞ‬
‫أﻗﺮاص‬ ‫ﻣﺠﻤﻮﻋﺔ‬ " ‫ﻣﻦ‬ ‫اﻟﻨﻈﺎم‬ ‫ﺑﺎﺳﺘﻌﺎدة‬
) and Recovery Manager
‫آﺎﻓﺔ‬ ‫ﻣﺤﻮ‬ ‫إﻟﻰ‬ ‫اﻟﻨﻈﺎم‬ ‫اﺳﺘﻌﺎدة‬
‫ﺣﻮل‬ ‫ﻣﻌﻠﻮﻣﺎت‬ ‫ﻋﻠﻰ‬ ‫ﻟﻠﺤﺼﻮل‬
‫ﺟﻬﺎز‬ ‫أو‬ ،‫اﻟﻜﻤﺒﻴﻮﺗﺮ‬ ‫ﺟﻬﺎز‬ ‫ﻓﻲ‬ ‫ﻣﺸﺎآﻞ‬
‫وﺟﻬﺎز‬ ‫اﻟﻜﻤﺒﻴﻮﺗﺮ‬ ‫ﺗﻮﺻﻴﻞ‬ ‫ﻣﻦ‬
) ‫اﻟﻔﻮﻟﺘﻴﺔ‬ ‫ﺗﺤﺪﻳﺪ‬ ‫ﻣﻔﺘﺎح‬ ‫ﺗﻌﻴﻴﻦ‬ ‫ﻣﻦ‬
‫وﺿﻮء‬ ‫اﻟﻜﻤﺒﻴﻮﺗﺮ‬ ‫ﺗﺸﻐﻴﻞ‬ ‫ﻣﻦ‬
‫وﺿﻮﺋﻪ‬ ‫اﻟﻌﺮض‬ ‫ﺟﻬﺎز‬ ‫ﺗﺸﻐﻴﻞ‬ ‫ﻣﻦ‬
‫اﻟﻜﻤﺒﻴﻮﺗﺮ‬ ‫ﺟﻬﺔ‬ ‫ﻓﻲ‬ ‫اﻟﻄﺎﻗﺔ‬ ‫ﺿﻮء‬
. ‫اﻟﻤﺸﻜﻠﺔ‬ ‫ﺗﺸﺨﻴﺺ‬ ‫ﻋﻠﻰ‬
. ٤٧ ‫ﺻﻔﺤﺔ‬ ‫ﻓﻲ‬
‫ﺑﻮاﺳﻄﺔ‬ ‫وﺗﺒﺎﻳﻨﻬﺎ‬ ‫اﻟﺸﺎﺷﺔ‬ ‫إﺿﺎءة‬
‫أﺻﺪر‬ ‫إذا‬ . ‫ﺑﺎﺳﺘﻤﺮار‬ ‫ﻣﻔﺘﺎح‬
ً ‫ﺑﺤﺜ ﺎ‬ ‫اﻟﻜﺒﻼت‬ ‫آﺎﻓﺔ‬ ‫ﺗﻮﺻﻴﻼت‬ ‫ﻣﻦ‬
‫ﻣﻔﺘﺎح‬ ‫أي‬ ‫ﺑﻀﻐﻂ‬ ‫وذﻟﻚ‬ ‫اﻟﻜﻤﺒﻴﻮﺗﺮ‬
‫ﻟﻔﺘﺮة‬ ‫اﻟﺘﺸﻐﻴﻞ‬ ‫زر‬ ‫ﺑﻀﻐﻂ‬ ‫ﺗﺸﻐﻴﻠﻪ‬
‫واﻻﻧﺘﻈﺎر‬ ،‫اﻟﻄﺎﻗﺔ‬ ‫ﺳﻠﻚ‬ ‫ﻓﺼﻞ‬
Computer Setup ‫ﻓﻲ‬ ‫اﻟﻄﺎﻗﺔ‬
‫ﺑﻄﺎﻗﺔ‬ ‫ﺗﺜﺒﻴﺖ‬ ‫ﺑﻌﺪ‬ ‫اﻟﻜﻤﺒﻴﻮﺗﺮ‬ ‫ﺗﻜﻮﻳﻦ‬
. ‫إرﺷﺎدات‬ ‫ﻋﻠﻰ‬ ‫ﻟﻠﺤﺼﻮل‬ ٣١ ‫ﺻﻔﺤﺔ‬
‫ﻋﻠﻰ‬ ‫ﻟﻤﺴﺎﻋﺪﺗﻚ‬
‫إﻟﻰ‬ ‫اﺣﺘﺠﺖ‬ ‫إذا‬
‫اﻟﻮﺻﻮل‬ ‫وﻳﻤﻜﻨﻚ‬
‫إﻟﻰ‬ ‫وﻟﻠﻮﺻﻮل‬
‫ﻋﻠﻴﻚ‬ ،‫اﻟﻌﺎﻟﻢ‬
‫أﺻﺒﺢ‬ ‫إذا‬
●
‫اﻟﺠﻠﻮس‬
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‫ﺗﺴﺠﻴﻞ‬
‫اﻟﻌﺮض‬
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‫ﺗﻤﻀﻴﺔ‬
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‫أﻳﺔ‬ ‫إزاﻟﺔ‬
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‫أﻳﺔ‬ ‫إزاﻟﺔ‬
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‫ﻗﻢ‬
‫ﺗﺆدي‬ : ‫ﺗﻨﺒﻴﻪ‬
. ‫اﻻﺳﺘﻌﺎدة‬ ‫ﻋﻤﻠﻴﺔ‬
: ‫ﻣﻼﺣﻈﺔ‬
. ‫اﻟﻤﻌﺘﻤﺪ‬
‫ﻣﻔﻴﺪة‬ ‫ﺗﻠﻤﻴﺤﺎت‬
‫واﺟﻬﺖ‬ ‫إذا‬
●
‫اﻟﺘﺤﻘﻖ‬
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‫اﻟﺘﺤﻘﻖ‬
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‫اﻟﺘﺤﻘﻖ‬
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‫اﻟﺘﺤﻘﻖ‬
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‫ﻣﻦ‬ ‫ﺗﺤﻘﻖ‬
‫ﺗﺴﺎﻋﺪك‬
‫اﻟﺘﺸﻐﻴﻞ‬
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‫ﺗﻘﻮﻳﺔ‬
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‫أي‬ ‫ﺿﻐﻂ‬
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‫اﻟﺘﺤﻘﻖ‬
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‫ﺗﻨﺒﻴﻪ‬
‫إﻳﻘﺎف‬
‫ﻓﻌﻠﻴﻚ‬
‫اﻧﻘﻄﺎع‬
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‫إﻋﺎدة‬
‫ﻓﻲ‬
‫ﻣﻔﻴﺪة‬ ‫ﺗﻠﻤﻴﺤﺎت‬ ٨