Appendix A Appendix A: Troubleshooting; Unpacking And Installing/Rebooting - Compaq 238618-001 - Evo Thin Client Quick Setup Manual

A Appendix A: Troubleshooting

Unpacking and Installing/Rebooting

I always get a "Service had trouble starting" message when rebooting the Server and also at the
end of the HP IM installer.
This problem typically occurs because of a conflict between the HP IM PXE Server and the existing
DHCP services on the machine. Use the Computer Management/Services and Applications/Services
management tool to determine if the DHCP service is running:
If the Status column shows Started, then the DHCP server is running on the local host. Right-click this
element (the DHCP Server), and set the state to either Manual or Disabled, so that the DHCP server
is not automatically restarted when the server is rebooted.
NOTE: There must to be a DHCP server somewhere in the network serving IP addresses to the Thin
Clients. If there is not another DHCP server then disable HP IM PXE Server (as per Appendix D of the
User Guide), and set the DHCP tags for the scope that includes the Thin Clients to include:
DHCP Tag 066 (Boot Server Host Name) should be set to your tftp server's IP address
DHCP Tag 067 (Bootfile Name) should be set to mPXELdr.bin.
30

Appendix A Appendix A: Troubleshooting