Dell SmartPC 200N Owner's Manual
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Dell SmartPC 200N Owner's Manual

Dell SmartPC 200N Owner's Manual

Dell pc owner's manual
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Dell™ SmartPC™ 200N and 250N
Owner's Manual
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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Summary of Contents for Dell SmartPC 200N

  • Page 1 Dell™ SmartPC™ 200N and 250N Owner’s Manual w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...

  • Page 2: Abbreviations And Acronyms

    Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, DellNet, TrueMobile, and SmartStep are trademarks of Dell Computer Corporation; Intel, Celeron, and Pentium are registered trademarks of Intel Corporation;...

  • Page 3: Table Of Contents

    Contents CAUTION: Safety Instructions General ......Power ......Battery .
  • Page 4 Connecting a USB Printer Installing the Printer Driver Printer Problems Transferring Information to a New Computer With ® Microsoft Windows Setting Up a Home and Office Network With Windows XP Connecting to the Internet Setting Up Your Internet Connection Copying CDs .
  • Page 5 ......Replacing the Hard Drive Returning a Hard Drive to Dell ..... . .
  • Page 6 Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Regulatory Notices Limited Warranties and Return Policy Limited Warranty Terms for Canada "Total Satisfaction" Return Policy Dell Software and Peripherals ® Intel Warranty Statement for Pentium ® Celeron Processors Only (U.S. and Canada Only) Conte nts .

  • Page 7: Caution: Safety Instructions

    CAUTION: Safety Instructions Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage. General • Do not attempt to service the computer yourself unless you are a trained service technician.

  • Page 8: Power

    Power • Use only the Dell-provided AC adapter approved for use with this computer. Use of another AC adapter may cause a fire or explosion. • Before you connect the computer to an electrical outlet, check the AC adapter voltage rating to ensure that the required voltage and frequency match the available power source.

  • Page 9: Battery

    Battery • Use only Dell™ battery modules that are approved for use with this computer. Use of other types may increase the risk of fire or explosion. •...

  • Page 10: Air Travel

    • Certain Federal Aviation Administration regulations and/or airline-specific restrictions may apply to the operation of your Dell computer while you are on board an aircraft. For example, such regulations/restrictions may prohibit the use of any personal electronic device (PED) that has the capacity for intentional transmission of radio frequency or other electromagnetic signals while on an aircraft.

  • Page 11: When Using Your Computer

    When Using Your Computer Observe the following safe-handling guidelines to prevent damage to your computer: • When setting up the computer for work, place it on a level surface. • When traveling, do not check the computer as baggage. You can put your computer through an X-ray security machine, but never put your computer through a metal detector.

  • Page 12: Ergonomic Computing Habits

    To access the help file, see page 17. This portable computer is not designed for continuous operation as office equipment. For extended use in an office, Dell recommends that you connect an external monitor and an external keyboard.

  • Page 13: Protecting Against Electrostatic Discharge

    Dell computer documentation. The NiMH battery is a long-life battery, and it is very possible that you will never need to replace it. However, should you need to replace it, the procedure must be performed by an authorized service technician.
  • Page 14 W h e n U si n g Yo u r C om p u t er...

  • Page 15: Information Resources

    S E C T I O N 1 I n f o r m a t i o n R e s o u r c e s Finding Information and Assistance...

  • Page 16: Finding Information And Assistance

    Inf o r ma t i o n Res o u r ce s Finding Information and Assistance The following table lists the resources that Dell provides as support tools. Additional resources may be shipped with your computer. Using the Resource See the main menu on the Drivers and Utilities CD that came with your computer.
  • Page 17 Dell about your problem; you can expect to receive an e-mail message from Dell within hours. See "Returning Items for Warranty Repair or Credit" on page 78 for a description of the hardware and software support provided by Dell.
  • Page 18 Inf o r ma t i o n Res o u r ce s...

  • Page 19: Setting Up And Using Your Computer

    S E C T I O N 2 S e t t i n g U p a n d U s i n g Yo u r C o m p u t e r A Tour of Your Computer Setting Up a Printer Printer Problems Transferring Information to a New Computer With...

  • Page 20: A Tour Of Your Computer

    A Tour of Your Computer Front View easy-launch keys power button touch pad four-directional scroll pad module bay and components. S e tt i n g U p a n d U si n g Yo u r C o m pu t e r —...
  • Page 21 media activity standby power Turns on when you turn on the computer. Turns on when the computer enters standby mode. Flashes when the computer reads or writes data. NOTICE: To avoid loss of data, never shut down the computer when the Turns on when the battery is being charged.

  • Page 22: Left View

    connecting the computer to an electrical outlet. For more information, see the Tell Me How help file. To access the help file, see page 17. drive. documents. Left View device to the computer. For more information, see the instructions included with the device.

  • Page 23: Right View

    — Use the volume wheel or press the volume control keyboard P E A K E R shortcuts to adjust the volume of the integrated speakers. For more information, see the Tell Me How help file. To access the help file, see page 17. Right View speaker PC Card slot...

  • Page 24: Back View

    Back View AC adapter connector parallel connector AC A PS/ 2 C keyboard. US B C input, such as a TV. S e tt i n g U p a n d U si n g Yo u r C o m pu t e r serial connector video connector S-video TV-out connector...

  • Page 25: Bottom View

    Bottom View battery latch memory module releases cover battery bay module bay — Release the battery. For more information, see A T T E R Y A T C H E L E A S E S the Tell Me How help file. To access the help file, see page 17. —...

  • Page 26: Setting Up A Printer

    Setting Up a Printer See the documentation that came with the printer for setup information, including how to: Printer Cable Your printer connects to your computer with either a USB cable or a parallel cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer.

  • Page 27: Connecting A Usb Printer

    screws (2) parallel printer cable Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. Install the printer driver if necessary. See the documentation that came with your printer. Connecting a USB Printer Complete the operating system setup, if you have not already done so.

  • Page 28: Installing The Printer Driver

    Installing the Printer Driver To check if your printer driver is installed on a computer running the HINT: For complete printer driver installation Windows instructions, see your Panel, click Printers and Other Hardware, and then click View installed printer documentation. printers or fax printers.

  • Page 29: Printer Problems

    Printer Problems H E C K T H E P R I N T E R C A B L E C O N N E C T I O N S cable is properly connected to the computer. E S T T H E E L E C T R I C A L O U T L E T working by testing it with another device, such as a lamp.

  • Page 30: Setting Up A Home And Office Network With Windows Xp

    transfer the data to the new computer over a network or serial connection, or you can store it on a removable medium, such as a floppy disk, a Zip disk, or a writable CD. Setting Up a Home and Office Network With Windows XP Windows XP provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between...

  • Page 31: Setting Up Your Internet Connection

    • DSL connections that provide high-speed Internet access through your existing phone line. With a DSL connection, you can access the Internet and use your phone on the same line simultaneously. • Cable modem connections that provide high-speed Internet access through your local cable TV line.

  • Page 32: Copying Cds

    HINT: If you do not know which type of connection to select, contact your ISP . If you are having problems connecting to the Internet, see Internet, Modem, and E-Mail Problems in the Tell Me How help file. To access the help file, see page 17.

  • Page 33: Using Easy Cd Creator Basic

    • Disc Copier allows you to make a backup copy of almost any type of CD. This program allows you to make a copy of a CD for everyday use so that you can archive and save the original copy. (Disc Copier is titled "CD Copier"...

  • Page 34: How To Copy A Cd

    How to Copy a CD The procedure assumes that your computer is equipped with a single HINT: If you have a DVD/CD-RW combo drive CD-RW drive (without an additional CD drive). If your computer is and experience recording equipped with both types of drives, see the Roxio documentation for problems, check the Roxio instructions on how to copy CDs from a CD drive to a CD-RW drive.
  • Page 35 Insert the source CD that you want to copy into the CD-RW drive. The Disc Copier project program briefly checks the source CD in the CD-RW drive to ensure that it is a readable CD. Click Copy. Depending on the size of the files that are being copied, the copy process may take a few minutes.
  • Page 36 S e tt i n g U p a n d U si n g Yo u r C o m pu t e r...

  • Page 37: How Do I

    S E C T I O N 3 H o w D o I ? Turning On Your Computer Turning Off Your Computer Power Problems Installing and Removing a Battery Swapping Modules in the Module Bay Playing a CD or Movie Connecting a Television to the Computer Using the Keyboard...

  • Page 38: Turning On Your Computer

    Turning On Your Computer Press the power button (labeled Turning Off Your Computer Power Problems HINT: See the Tell Me How help file for information on standby mode. To access the help file, click the Start button, click Help and Support, click User’s Guides, and then click Tell Me How.

  • Page 39: Installing And Removing A Battery

    CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a charge, call your local waste disposal or environmental agency for advice on disposing of a lithium-ion battery.

  • Page 40: Removing A Battery

    Removing a Battery Storing a Battery Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage. After a long storage period, recharge the battery fully before you use it. For more information on charging the battery, see the Tell Me How help file (click the Start button, click Help and Support, click User’s Guides, and then click Tell Me How.) Swapping Modules in the Module Bay...

  • Page 41: Connecting A Television To The Computer

    NOTICE: Do not move the computer when playing CDs or movies. Press the eject button on the front of the drive. Pull the tray out. Place the disc, label side up, in the center of the tray. Snap the disc onto the spindle. Push the tray back into the drive.

  • Page 42: S-Video Connection

    S-Video Connection Before you begin, ensure that you have the following cables: Ho w D o I ? 1 S-video cable 2 audio cable Turn off the computer and the television and/or audio device you want to connect. Plug one end of the S-video cable into the S-video connector on the computer.
  • Page 43 Plug the other end of the S-video cable into your television. Plug the single-connector end of the audio cable into the headphone connector on your computer. Plug the two RCA connectors on the other end of the audio cable into the audio input connectors on your television or other audio device.

  • Page 44: Enabling The Display Settings For A Television

    Enabling the Display Settings for a Television ATI Video Controller HINT: Ensure that you properly connect the television before you enable the display settings. Ho w D o I ? Open the Control Panel window. Click the Start button, click Settings, and then click the Control Panel icon.

  • Page 45: Using The Keyboard

    Click Apply. Click Yes to keep the new settings. Click OK. DVD video is visible only on the display that is set to primary. While the DVD is playing, the DVD player window on your computer display is blank or (if the DVD player window is set to full-screen mode) the entire computer display screen is blank.

  • Page 46: Easy-Launch Keys

    Easy-Launch Keys Located above the keyboard are five easy-launch keys that perform various functions. You can set them to launch frequently used programs. To configure the easy-launch keys, click the Start button—> All Programs—> Launch Manager, and then click Launch Manager. Click Add to assign a program to a launch key;...

  • Page 47: Keyboard Shortcuts

    Keyboard Shortcuts System Functions <Ctrl><Shift><Esc> Opens the Microsoft <Fn><NumLk> Enables and disables the numeric keypad <Fn><Scr Lk> Enables and disables scroll lock Display Functions <Fn><F3> Switches the video image to the next display in the following sequence: the integrated display, an external monitor, and both displays simultaneously <Fn>...
  • Page 48 Ho w D o I ?

  • Page 49: Maintaining Your Computer

    S E C T I O N 4 M a i n t a i n i n g Yo u r C o m p u t e r ® Using Microsoft Drivers Resolving Software and Hardware Incompatibilities Reinstalling Microsoft ®...

  • Page 50: Using Microsoft ® Windows ® System Restore

    Using Microsoft Restore The Windows allows you to return your computer to an earlier operating state if changes to the computer hardware or software (including new hardware or program installations) or system settings, have left the computer in an undesirable operating state.

  • Page 51: Creating A Restore Point

    Creating a Restore Point Using the System Restore Wizard You can either use the System Restore Wizard or manually create a restore point. To use the System Restore Wizard, click the Start button, click Help and Support, click System Restore, and then follow the instructions in the System Restore Wizard window.

  • Page 52: Undoing The Last System Restore

    Undoing the Last System Restore Maint ai n ing Yo ur Computer Click a calendar date to which you want to restore your computer. The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in bold.

  • Page 53: Drivers

    Drivers What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program. A driver acts like a translator between the device and the programs that use the device.

  • Page 54: Reinstalling Drivers

    Utilities CD: Maint ai n ing Yo ur Computer NOTICE: The Dell Support website and your Drivers and Utilities CD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.

  • Page 55: Manually Reinstalling Drivers For Windows Xp

    you run the CD, it might prompt you to install setup files. Click OK, and follow the instructions on the screen to continue. From the Language pull-down menu in the toolbar, select your preferred language for the driver or utility (if available). A welcome screen appears.

  • Page 56: Resolving Software And Hardware Incompatibilities

    Resolving Software and Hardware Incompatibilities IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured. See the following procedure to check for IRQ conflicts on your computer. Maint ai n ing Yo ur Computer Double-click the name of the device for which you are installing the driver.

  • Page 57: Reinstalling Microsoft ® Windows ® Xp

    Windows XP . The options can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless instructed to do so by a Dell technical support representative. NOTICE: To prevent conflicts with Windows XP , disable any virus protection software installed on your computer before you reinstall Windows XP .
  • Page 58 Maint ai n ing Yo ur Computer Shut down (see page 38) and restart the computer. Press <F12> immediately after the Dell™ logo appears. If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again.
  • Page 59 If you are reinstalling Windows XP Home Edition, at the What's your computer's name window, enter a name for your computer (or accept the name provided), and then click Next. If you are reinstalling Windows XP Professional, at the Computer Name and Administrator Password window, enter a name for your computer (or accept the one provided) and a password, and then click Next.

  • Page 60: Reinstalling Drivers And Software

    Reinstalling Drivers and Software Maint ai n ing Yo ur Computer Click Next. Click Finish to complete the setup, and remove the CD from the drive. Reinstall the appropriate drivers (see page 54). Reinstall your virus protection software. See the documentation that came with the software for instructions.

  • Page 61: Adding And Replacing Parts

    S E C T I O N 5 A d d i n g a n d R e p l a c i n g Pa r t s Adding Memory Replacing the Hard Drive...

  • Page 62: Adding Memory

    See "Specifications" on page 70 for information on the memory supported by your computer. Add only memory modules that are intended for your computer. HINT: Memory modules purchased from Dell are covered under your computer warranty. Adding and Re placing Part s CAUTION: Before working inside your computer, read the safety instructions at the front of this document.
  • Page 63 screw NOTICE: To prevent damage to the memory module connector, do not use tools to spread the inner metal tabs that secure the memory module. If you are replacing a memory module, remove the existing module. NOTICE: Handle memory modules by their edges, and do not touch the components on a module.
  • Page 64 HINT: If the memory module is not installed properly, the computer does not boot. No error message indicates this failure. Adding and Re placing Part s memory module Ground yourself and install the new memory module: Align the notch in the module with the slot in the center of the connector.
  • Page 65 Replace the cover and tighten the captive screw. NOTICE: If the memory module cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may damage your computer. screw memory module cover A dding and Repl aci ng Part s...

  • Page 66: Replacing The Hard Drive

    Utilities CD for your computer to install the drivers and utilities on the new hard drive. To replace the hard drive: HINT: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell. Adding and Re placing Part s Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet.
  • Page 67 NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See "Protecting Against Electrostatic Discharge" on page 13. screw (4) Use a screwdriver to remove the four black, numbered screws holding the hard drive in place in the upper side of the empty module bay. Pull straight out on the pull-tab located at the front of the hard drive;...

  • Page 68: Returning A Hard Drive To Dell

    Returning a Hard Drive to Dell Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the hard drive may be damaged in transit. Adding and Re placing Part s Replace the four screws in the hard drive cover, then slide the module back into the module bay.

  • Page 69: Appendix

    S E C T I O N 6 A p p e n d i x Specifications BIOS and Standard Settings Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Regulatory Notices Limited Warranties and Return Policy...

  • Page 70: Specifications

    Specifications Microprocessor Microprocessor types L1 cache L2 cache System bus frequency System Information System chip set Data bus width DRAM bus width Microprocessor address bus width PC Card PCMCIA controller PC Card connector Cards supported PC Card connector size Data width (maximum) Memory Memory module connector Memory module capacities...
  • Page 71 Ports and Connectors Serial Parallel Video Audio PS/2 keyboard/mouse USB (2) S-video TV-out Modem Network adapter IEEE 1394 Communications Modem: Type Controller Interface Network adapter Video Video type Data bus Video controller Video memory 9-pin connector; 16550C-compatible, 16-byte buffer connector 25-hole connector;...
  • Page 72 Video (continued) LCD interface TV support Audio Audio type Audio controller Stereo conversion Interfaces: Speaker Internal speaker amplifier Volume controls Display Type (active-matrix TFT) Dimensions: Response time (typical) Refresh rate Operating angle Appendix LVDS NTSC or PAL in S-video and composite modes AC97 (Soft Audio) Integrated in chip set...
  • Page 73 Display (continued) Viewing angles: Horizontal Vertical Pixel pitch Power consumption: Panel with backlight (typical) Controls Keyboard Number of keys Key travel Key spacing Layout Touch Pad X/Y position resolution (graphics table mode) Size: Width Height Scroll Pad Orientation ±40° +20°/–40° 0.297 x 0.297 mm (XGA) 0.2175 x 0.2175 mm (SXGA+) 4.4 W (XGA)
  • Page 74 Battery Type Dimensions: Weight Voltage Charge time (approximate) Operating life Life span (approximate) Temperature range: AC Adapter Input voltage Input current (maximum) Input frequency Output current Output power Rated output voltage Appendix 12-cell lithium ion Depth 122.5 mm (4.8 inches) Height 19.2 mm (0.76 inch) Width...
  • Page 75 AC Adapter (continued) Dimensions: Height Width Depth Weight (with cables) Temperature range: Operating Storage Physical Height Width Depth Weight: With XGA display With SXGA+ display Environmental Temperature range: Operating Storage Relative humidity (maximum): Operating Storage 29 mm (1.4 inches) 51 mm (2.0 inches) 115 mm (4.52 inches) 0.3 kg (0.66 lb) 0°...

  • Page 76: Bios And Standard Settings

    Storage NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the settings for this program. Certain changes might make your computer work incorrectly. Turn on (or restart) your computer.

  • Page 77: Commonly Used Options

    System setup key functions are listed across the bottom of the screen. The screens display such information as: • System information • Basic system settings • Start-up (boot) configuration • Onboard devices configuration • System security and password settings Commonly Used Options Certain options require that you reboot the computer for new settings to take effect.

  • Page 78: Returning Items For Warranty Repair Or Credit

    You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and returned to you.

  • Page 79: Before You Call

    Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. If possible, turn on your computer before you call Dell for technical assistance and call from a telephone at or near the computer. You may be...
  • Page 80 Tech Support Fax Customer Care Fax Aruba General Support Australia (Sydney) E-mail (Australia): au_tech_support@dell.com International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com Country Code: 61 Home and Small Business City Code: 2 Government and Business Preferred Accounts Division (PAD) Customer Care...
  • Page 81 Country (City) International Access Code Country Code City Code Belgium (Brussels) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_be@dell.com Country Code: 32 E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/ City Code: 2 Technical Support Customer Care Home/Small Business Sales Corporate Sales...
  • Page 82 Country (City) International Access Code Country Code City Code Canada (North York, Ontario) Automated Order-Status System International Access Code: 011 AutoTech (automated technical support) Customer Care (from outside Toronto) Customer Care (from within Toronto) Customer Technical Support Sales (direct sales—from outside Toronto) Sales (direct sales—from within Toronto) Sales (federal government, education, and medical) Sales (major accounts)
  • Page 83 Country (City) International Access Code Country Code City Code China (Xiamen) Tech Support website: support.ap.dell.com/china Country Code: 86 Tech Support E-mail: cn_support@dell.com City Code: 592 Tech Support Fax Home and Small Business Technical Support Corporate Accounts Technical Support Customer Experience...
  • Page 84 Country (City) International Access Code Country Code City Code Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): den_nbk_support@dell.com Country Code: 45 E-mail Support (desktop computers): den_support@dell.com E-mail Support (servers): Nordic_server_support@dell.com Technical Support Customer Care (Relational) Home/Small Business Customer Care...
  • Page 85 Country (City) International Access Code Country Code City Code France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/fr/fr/emaildell/ Country Code: 33 Home and Small Business City Codes: (1) (4) Technical Support Customer Care Switchboard Switchboard (calls from outside of France)
  • Page 86 Country Code City Code Hong Kong Technical Support (Dimension™ and Inspiron™) International Access Code: 001 Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Country Code: 852 Customer Service (non-technical, post-sales issues) Transaction Sales Large Corporate Accounts HK Large Corporate Accounts GCP HK...
  • Page 87 Country (City) International Access Code Country Code City Code Italy (Milan) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/it/it/emaildell/ Country Code: 39 Home and Small Business City Code: 02 Technical Support Customer Care Switchboard Corporate Technical Support Customer Care Switchboard...
  • Page 88 Technical Support (Dimension™ and Inspiron™) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™, OptiPlex™, and Latitude™) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) 24-Hour Automated Order Service Customer Care Business Sales Division (up to 400 employees)
  • Page 89 Customer Service (Austin, Texas, U.S.A.) Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) SalesFax (Austin, Texas, U.S.A.) Luxembourg Website: support.euro.dell.com International Access Code: 00 E-mail: tech_be@dell.com Country Code: 352 Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium)
  • Page 90 Home/Small and Medium Business Fax Home/Small and Medium Business Customer Care Corporate Corporate Fax Corporate Customer Care New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.com Country Code: 64 Home and Small Business Government and Business...
  • Page 91 Country (City) International Access Code Country Code City Code Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): Country Code: 47 nor_nbk_support@dell.com E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care...
  • Page 92 Singapore (Singapore) Technical Support International Access Code: 005 Customer Service (Penang, Malaysia) Country Code: 65 Transaction Sales Corporate Sales South Africa (Johannesburg) Website: support.euro.dell.com International Access Code: E-mail: dell_za_support@dell.com 09/091 Technical Support Country Code: 27 Customer Care City Code: 11...
  • Page 93 International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support...
  • Page 94 Customer Service (Penang, Malaysia) Country Code: 66 Sales Trinidad/Tobago General Support Turks and Caicos Islands General Support U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: dell.co.uk/lca/customerservices Country Code: 44 E-mail: dell_direct_support@dell.com City Code: 1344 Technical Support (Corporate/Preferred...
  • Page 95 Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired U.S. Virgin Islands General Support Venezuela General Support...

  • Page 96: Regulatory Notices

    If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions.

  • Page 97: Limited Warranties And Return Policy

    Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day (U.S. only), one-year, two-year, three-year, or four-year limited warranty. To determine which warranty you purchased, see the Dell invoice that accompanied your computer. The following sections describe the limited warranties and return policy for the U.S., the limited warranties...
  • Page 98 The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the terms and availability of limited warranties, at its discretion, but any changes will not be retroactive (that is, the warranty terms in place at the time of purchase will apply to your purchase).
  • Page 99 During the first year of all limited warranties: During the first year of all limited warranties, we will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.
  • Page 100 What if I purchased an on-site service contract? If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to that contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by calling Customer Care at 1-800-847-4096.

  • Page 101: Total Satisfaction" Return Policy

    If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days after you receive them for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date of invoice for a refund or credit of the product purchase price.

  • Page 102: Dell Software And Peripherals

    Dell company, you may return Dell Software and Peripherals products that are in as-new condition to Dell up to 30 days from the date of invoice for a refund of the product purchase price if already paid. This refund will not include any shipping and handling charges shown on your invoice;...

  • Page 103: Processors Only (U.s. And Canada Only)

    ® ® ® Intel Warranty Statement for Pentium and Celeron Processors Only (U.S. and Canada Only) Appendix...
  • Page 104 Appendix...
  • Page 105 54, 57 Drivers and utilities reinstalling, 53 drives See hard drive, 66 finding information, 16 hard drive replacing, 66 returning to Dell, 68 information transferring to new computer, 29 Internet connection about, 30 options, 30 setting up, 31 IRQ conflicts, 56...
  • Page 106 printer (continued) reinstalling driver, 28 setting up, 26 USB, 27 RAM. See memory reinstalling drivers, 54, 57 ResourceCD, 54, 57 returning items for warranty repair or credit, 78 safety instructions, 7 software reinstalling software, 54, 57 specifications, 70 System Restore, 50 In d e x system setup program commonly used options, 77...
  • Page 107 DELL INFORMATION DEVELOPMENT Postscript Imaging and Printing Specifications Completed by Information Development MILESTONE NAME: Sputnik Owner’ Manual ROW PATH: (S:\SYSTEMS\Sputnik\owner\A01\english-ROW) LANGUAGES: English ----------------------- PART and REVISION 7T097 A01 NUMBER: SPEC SHEET Gloria Salinas PREPARED BY: DATE SPEC SHEET 09/25/02 COMPLETED:...
  • Page 108 7T097tp1.ps 7T097tc1.ps 7T097si1.ps 7T097c11.ps 7T097c21.ps 7T097c31.ps 7T097c41.ps 7T097c51.ps 7T097c61.ps 7T097c71.ps 7T097ix1.ps Dell Confidential Page Numbers (Inside Blank) Includes Copyright 3 – 6 7 – 14 15 – 18 19 – 36 37 – 48 49 – 60 61 – 68 69 –...

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