Blackberry ENTERPRISE SERVER FOR NOVELL GROUPWISE Upgrade Manual
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Blackberry ENTERPRISE SERVER FOR NOVELL GROUPWISE Upgrade Manual

Blackberry ENTERPRISE SERVER FOR NOVELL GROUPWISE Upgrade Manual

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Upgrade Guide
BlackBerry Enterprise Server for Novell GroupWise
Version: 4.1 | Service Pack: 6

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Summary of Contents for Blackberry ENTERPRISE SERVER FOR NOVELL GROUPWISE

  • Page 1 Upgrade Guide BlackBerry Enterprise Server for Novell GroupWise Version: 4.1 | Service Pack: 6...
  • Page 2 SWD-286907-0820064437-001...

  • Page 3: Table Of Contents

    Back up the BlackBerry Configuration Database........................BlackBerry Configuration Database Backup Tool parameters..................4 Setting up the database connection..........................Specifying permissions when connecting to the BlackBerry Configuration Database using Microsoft Windows authentication....................................Specifying MSDE 2000 permissions for the Microsoft Windows account..............
  • Page 4 Managing a mixed-version environment..........................Upgrade the BlackBerry Enterprise Server Version 4.0 SP3 in phases................Upgrade BlackBerry Enterprise Server Version 4.0 and earlier versions in phases and create a new BlackBerry Configuration Database................................Upgrading BlackBerry Enterprise Server Version 4.0 and earlier versions in phases............
  • Page 5 Install the BlackBerry Device Software on the network drive....................Synchronizing wireless data automatically..........................Send the installation files for the BlackBerry Desktop Software and the BlackBerry Device Software to users using a third-party application................................Verify that the upgrade from BlackBerry Device Software Version 4.0 or later completed successfully.....

  • Page 7: Choosing A Blackberry Enterprise Server Upgrade Option

    Upgrading the BlackBerry Enterprise Server by using a new computer The cutover upgrade process installs the BlackBerry® Enterprise Server on a new computer and moves user accounts and server information from the old BlackBerry Enterprise Server to the new one.

  • Page 8: Upgrading The Blackberry Enterprise Server Software In Phases

    BlackBerry Enterprise Server until you start the new one. This upgrade process uses the same SRP credentials on both the old and the new BlackBerry Enterprise Server instances. When you use the cutover process, the following events occur: •...

  • Page 9: Verify The Blackberry Enterprise Server Version From Which You Are Upgrading

    Upgrade Guide Verify the BlackBerry Enterprise Server version from which you are upgrading • All BlackBerry devices receive new IT policies. Verify the BlackBerry Enterprise Server version from which you are upgrading Perform this task to verify the version that you are upgrading from so that you can choose a supported upgrade process.

  • Page 11: System Requirements

    System requirements System requirements For information about calculating hardware requirements, visit www.blackberry.com/go/serverdocs to see the BlackBerry Enterprise Server Capacity Calculator and BlackBerry Enterprise Server Performance Benchmarking. System requirements: BlackBerry Enterprise Server Item Requirement operating system Any of the following operating systems: •...
  • Page 12 To support Microsoft SQL Server, the following conditions on the database server: • collation setting is default case-insensitive • BlackBerry Configuration Database collation setting is default case- insensitive remote database conditions named pipes and TCP/IP network protocols turned on data access components...

  • Page 13: System Requirements: Blackberry Attachment Service

    Internet addresses using DNS • transparency of the proxy server for proxy firewalls System requirements: BlackBerry Attachment Service The following system requirements apply when installing the BlackBerry® Attachment Service on a computer separate from the BlackBerry® Enterprise Server. Item Requirement...

  • Page 14: System Requirements: Blackberry Mds Connection Service

    To support BlackBerry device implementation that uses a hub, a USB driver that supports USB 1.1-compliant hubs System requirements: BlackBerry MDS Connection Service The following system requirements apply when installing the BlackBerry® MDS Connection Service on a computer separate from the BlackBerry® Enterprise Server.

  • Page 15: System Requirements: Blackberry Mds Integration Service

    To support enhanced network authentication, RSA Authentication Agent Version 5.0 for Microsoft Windows System requirements: BlackBerry MDS Integration Service The following system requirements apply when installing the BlackBerry® MDS Integration Service on a computer separate from the BlackBerry® Enterprise Server. Item...

  • Page 16: System Requirements For Optional Environments And Features

    Communications Server 2005 SP1, a server authentication certificate for the computer account IBM® Lotus® Sametime® The BlackBerry Collaboration Service supports IBM Lotus Sametime when you add the IP address of the computer that hosts the BlackBerry Collaboration Service to the CommunityConnectivity document on the IBM Lotus Sametime server.
  • Page 17 The BlackBerry Collaboration Service supports the Microsoft Office Access server with TLS Communicator Web Access server with TLS if one of the following certificates is installed on the computer that hosts the BlackBerry Collaboration Service: • if your organization's instant messaging server is Microsoft Office Live...

  • Page 18: Unsupported Environments

    Microsoft® Remote Desktop Connection for use with Windows Server 2003 Unsupported environments Item Description The BlackBerry® Enterprise Server and its components, with the exception of the BlackBerry Router, do not support installation in a DMZ. messaging server The BlackBerry Enterprise Server and its components do not support the installation of the messaging server on the same computer.

  • Page 19: Preparing To Upgrade From Blackberry Enterprise Server Version 4.0

    Copy the log files to a backup location. Back up the BlackBerry Configuration Database Back up the BlackBerry® Configuration Database so that you can restore it if the upgrade process does not complete successfully. If your database environment is Microsoft® SQL Server®, use the backup and restore tools that Microsoft Corporation provides.

  • Page 20: Blackberry Configuration Database Backup Tool Parameters

    The parameters listed in brackets are optional. Parameter Description -d <databasename> This parameter specifies the name of the BlackBerry® Configuration Database. For example, BESMgmt. [-f] <foldername> This parameter specifies the folder that you want to save the backup file in.

  • Page 21: Setting Up The Database Connection

    Database using Microsoft® Windows® authentication, the Microsoft Windows account that you use must have permissions on the database server. The type of permissions depends on the BlackBerry Enterprise Server setup option that you choose, and on whether you create the BlackBerry Configuration Database on the same computer as the BlackBerry Enterprise Server or on another database server.

  • Page 22: Configuring Authentication To The Blackberry Mds Integration Service Database

    Configuring authentication to the BlackBerry MDS Integration Service database If you install the BlackBerry® MDS Integration Service on a Microsoft® SQL Server®, the setup application uses the same authentication method and account that you specified for the BlackBerry Configuration Database. The account requires the same permissions for the BlackBerry MDS Integration Service database as it requires for the BlackBerry Configuration Database.

  • Page 23: Upgrading The Blackberry Enterprise Server Software By Overwriting The Existing Version

    Upgrading the BlackBerry Enterprise Server software by overwriting the existing version Upgrading the BlackBerry Enterprise Server software by overwriting the existing version The in-place upgrade process upgrades the BlackBerry® Enterprise Server software by replacing the existing version of the software. Advantages Disadvantages •...

  • Page 24: Upgrade The Blackberry Enterprise Server Software

    Improve the startup performance of the BlackBerry Enterprise Server After an upgrade, the BlackBerry® Enterprise Server might send new service books to every BlackBerry device. If it sends all the new service books at the same time, the BlackBerry Enterprise Server startup time might be affected. You can improve the startup performance of the BlackBerry Enterprise Server by configuring how many service books the BlackBerry Enterprise Server sends each hour.

  • Page 25: Upgrading The Blackberry Enterprise Server Software In Phases

    All BlackBerry devices receive new IT policies. Managing a mixed-version environment After you upgrade the BlackBerry® Configuration Database to Version 4.1 or later, you must use BlackBerry Manager Version 4.1 to administer all BlackBerry® Enterprise Server instances that use the BlackBerry Configuration Database.

  • Page 26: Upgrade The Blackberry Enterprise Server Version 4.0 Sp3 In Phases

    Replacing the existing BlackBerry® Configuration Database results in more administrative tasks; however, you might choose to do this as part of a change to your overall BlackBerry® Enterprise Server environment (for example, a change in hardware). For more information about installing the BlackBerry Enterprise Server, see the BlackBerry Enterprise Server Installation Guide.

  • Page 27: Upgrading Blackberry Enterprise Server Version 4.0 And Earlier Versions In Phases

    Replacing the existing BlackBerry® Configuration Database results in more administrative tasks; however, you might choose to do this as part of a change to your overall BlackBerry® Enterprise Server environment (for example, a change in hardware). For more information about installing the BlackBerry Enterprise Server, see the BlackBerry Enterprise Server Installation Guide.
  • Page 28 Upgrade instances of the central push server for BlackBerry MDS Connection Service to the new version. Upgrade the empty BlackBerry Enterprise Server to the new version using an in-place upgrade process. Repeat this task until all BlackBerry Enterprise Server instances are running the new version of the software.

  • Page 29: Troubleshooting The Blackberry Enterprise Server Upgrade Process

    The registry keys that identify your BlackBerry® Configuration Database must exist in the Microsoft® Windows® Registry. On the computer on which you plan to upgrade the BlackBerry® Enterprise Server, open the Registry Editor. In the left pane, navigate to HKEY_LOCAL_MACHINE\Research In Motion\BlackBerry Enterprise Server\Database.

  • Page 30: You Cannot Resolve Errors That Occur When You Move Users

    Microsoft .NET Framework version 1.1 When the BlackBerry® Enterprise Server setup application installs Microsoft® .NET Framework version 1.1 SP1 on a computer that hosts a previously installed version of Microsoft .NET Framework version 1.1, it prompts you for access to the installation media for Microsoft .NET Framework version 1.1.

  • Page 31: The Blackberry Enterprise Server Does Not Connect To Novell Groupwise As A Trusted Application

    Possible solution Open Novell® ConsoleOne®. In the list of trusted applications, verify that the name of the trusted application key for the BlackBerry® Enterprise Server (for example, “RIM BES”) appears. Restore a BlackBerry Configuration Database If you created a copy of the BlackBerry® Configuration Database using the CreateDB tool, you can restore the copy.

  • Page 33: Upgrading The Blackberry Device Software

    Upgrading the BlackBerry Device Software Upgrading the BlackBerry Device Software If you want to make the new features of the BlackBerry® Enterprise Server available to your users, you can upgrade the BlackBerry® Device Software when you upgrade the BlackBerry Enterprise Server.

  • Page 34: Pushing The Blackberry Device Software And The Blackberry Desktop Software To Users' Computers

    Pushing the BlackBerry Device Software and the BlackBerry Desktop Software to users' computers You can use third-party applications to create a single upgrade file that contains the BlackBerry® Desktop Software and the BlackBerry® Device Software, and send the upgrade file to the computers of your BlackBerry device users. The application loader tool on the computers upgrades the BlackBerry Device Software on the BlackBerry device.

  • Page 35: Permitting Users To Upgrade The Blackberry Device Software At Their Computers

    Permitting users to upgrade the BlackBerry Device Software at their computers If you want users to upgrade the BlackBerry® Device Software at their computers, you can install the BlackBerry Device Software and the application loader tool on a network drive.

  • Page 36: Verify The Version Of The Application Loader Tool

    Send the BlackBerry Device Manager installation file to users' computers You can send the BlackBerry® Device Manager to users so that they can perform actions such as charging their BlackBerry devices, synchronizing organizer items through the BlackBerry Router, and upgrading the BlackBerry® Device Software at their computers.

  • Page 37: Send The Blackberry Desktop Software Installation File To Users' Computers

    • instructions to double-click blackberry device manager v4.1.msi Send the BlackBerry Desktop Software installation file to users' computers You can send users the BlackBerry® Desktop Software so that they can synchronize organizer data items and manage message forwarding at their computers.

  • Page 38: Verify That The Upgrade From Blackberry Device Software Version 4.0 Or Later Completed Successfully

    When you upgrade the BlackBerry Device Software, the version of the BlackBerry Device Software on the BlackBerry device does not update immediately in the BlackBerry Manager. You might have to wait for a short period of time while the BlackBerry Configuration Database synchronizes the version of the BlackBerry Device Software that displays in the...

  • Page 39: Upgrading The Blackberry Device Software At A Central Computer

    Upgrading the BlackBerry Device Software at a central computer If you want to upgrade the BlackBerry® Device Software for users, or if you want users to upgrade their BlackBerry devices at a central computer, you can upgrade the BlackBerry Device Software at the central computer.

  • Page 40: Create A Software Configuration For The Blackberry Device Software

    In the Device Software Location field, click the Change button. Navigate to the network location where you installed the BlackBerry® Device Software. In the Application Name list, select the check box for the BlackBerry device series that you want to upgrade the BlackBerry Device Software for.

  • Page 41: Verify That The Blackberry Device Software Upgrade At A Central Computer Completed Successfully

    When you upgrade the BlackBerry Device Software, the version of the BlackBerry Device Software on the BlackBerry device does not update immediately in the BlackBerry Manager. You might have to wait for a short period of time while the BlackBerry Configuration Database synchronizes the version of the BlackBerry Device Software that displays in the...

  • Page 43: Pushing The Blackberry Device Software And The Blackberry Desktop Software To Users' Computers

    BlackBerry Desktop Software to users' computers You can use third-party applications to create a single upgrade file that contains the BlackBerry® Desktop Software and the BlackBerry® Device Software, and send the upgrade file to the computers of your BlackBerry device users. The application loader tool on the computers upgrades the BlackBerry Device Software on the BlackBerry device.

  • Page 44: Install The Blackberry Device Software On The Network Drive

    Send the installation files using a third-party application for software distribution. After you finish: If you want to make sure that users upgrade the BlackBerry Device Software, set the Force Load Count IT policy rule and the Force Load Message IT policy rule. For more information, see the BlackBerry Enterprise Server Policy...

  • Page 45: Verify That The Upgrade From Blackberry Device Software Version 4.0 Or Later Completed Successfully

    When you upgrade the BlackBerry Device Software, the version of the BlackBerry Device Software on the BlackBerry device does not update immediately in the BlackBerry Manager. You might have to wait for a short period of time while the BlackBerry Configuration Database synchronizes the version of the BlackBerry Device Software that displays in the...

  • Page 47: Troubleshooting The Blackberry Device Software Upgrade Process

    The application loader might not be shared. Possible solution Connect a BlackBerry® device to a computer on which the BlackBerry Manager is installed. At the command prompt, type \\<shared network drive>\Research In Motion\Apploader\loader.exe If the application loader tool starts, the tool is shared successfully.

  • Page 49: Glossary

    BlackBerry® Mobile Data System BlackBerry Mobile Data Service After you upgrade to BlackBerry® Enterprise Server Version 4.1 or later, the BlackBerry® Mobile Data Service name changes to the BlackBerry MDS Connection Service. A client access license (CAL) limits how many users you can add to the BlackBerry® Enterprise Server.
  • Page 50 Upgrade Guide Glossary MDAC Microsoft® Data Access Components messaging server A messaging server sends and processes messages and provides collaboration services, such as updating and communicating calendar and address book information. MSDE Microsoft® SQL Server® Desktop Engine MSMQ Microsoft® Message Queuing MTLS Mutual Transport Layer Security Post Office Agent...
  • Page 51 Upgrade Guide Glossary Universal Serial Bus...

  • Page 53: Legal Notice

    Legal notice Legal notice ©2008 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType® and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S.
  • Page 54 Upgrade Guide Legal notice CONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM.
  • Page 55 WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server Software, BlackBerry® Desktop Software, and/or BlackBerry® Device Software and may require additional development or Third Party Products and Services for access to corporate applications.

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Enterprise server 4.1

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