Dell Studio XPS 1340 Setup Manual page 34

Solving Problems
If a solid blue screen appears — Turn the
computer off. If you are unable to get a
response by pressing a key on your keyboard or
moving your pointer or mouse, press and hold
the power button until the computer turns off
and then turn your computer on.
If you have other software problems —
• Keep backup copies of your important data
always.
• Use a virus-scanning program to check your
computer.
• Save and close any open files or programs
and shut down your computer using the
menu.
Start
• Check the software documentation or
contact the software manufacturer for
troubleshooting information:
– Ensure that the program is compatible
with the operating system installed on
your computer.
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– Ensure that your computer meets the
minimum hardware requirements needed
to run the software. See the software
documentation for information.
– Ensure that the program is installed and
configured properly.
– Uninstall and then reinstall the program,
if necessary.
– Write down any error message that is
displayed to help in troubleshooting.