Answer Schedule Override - NEC DSX INTRAMAIL FEATURE Handbook

Answer Schedule Override

Description
Enables an alternate greeting and alternate dialing options for callers.
Answer Schedule Override provides alternate answering for Automated Attendant calls. When enabled,
Answer Schedule Override sends calls to the specified Override Mailbox. The Override Mailbox can be an
Announcement, Call Routing, or Subscriber mailbox. You can use Answer Schedule Override to provide
holiday and bad weather closing announcements, for example. Enable override when you want callers to
hear the special announcements; disable override to have the Automated Attendant answer normally. You can
enable Answer Schedule Override from system programming or from the System Administrator Mailbox.
If the Override Mailbox is an Announcement Mailbox, the outside caller will hear the recorded
❥
announcement. Depending on how the Announcement Mailbox is programmed, IntraMail will then hang
up, reroute the call, or provide additional dialing options.
If the Override Mailbox is a Call Routing Mailbox, the outside caller will hear the instruction menu and
❥
can dial any options allowed by the associated Dial Action Table.
If the Override Mailbox is a Subscriber Mailbox, the outside caller hears the mailbox greeting (if
❥
recorded) and can leave a message.
Operation
Log onto System Administrator's Mailbox.
Access System Administrator options.
SA (72)
[System Admin] - [N/A]
Access Answer Schedule Override.
O (6)
[Answer Schedule] - [N/A]
Go back to the Main Menu.
#
[Exit] - [Exit]
Plays Help message.
0
DSX Feature Handbook
Enabling Answer Schedule Override
[Super Display Soft Key] - [Keyset Soft Key]
Enter the number of the Answer Table you want to override.
1-8
• You go to the Answer Schedule Override Menu.
Turn Answer Schedule Override on or off.
(6)
O
[On] - [On]
[Off] - [Off]
Select the Override Mailbox.
C (2)
[Mailbox] - [MBOX]
Enter the Override Mailbox number.
• The Override Mailbox can be an Announcement, Call Routing, or
• If you make an incorrect entry, you back up to the previous step.
Plays Answer Schedule Override Menu Help message.
0
Go back to the System Administrator Menu.
#
[Exit] - [Exit]
Go back to the System Administrator Menu.
#
[Exit] - [Exit]
Answer Schedule Override
Subscriber Mailbox.
Go back to the Answer Schedule Override
#
Menu without entering an Override Mailbox.
[Exit] - [Exit]
IntraMail Features ◆ 17