Dell Latitude ND492 Quick Reference Manual page 19

A program stops responding or crashes repeatedly
NOTE:
Software usually includes installation instructions in its documentation or on a floppy disk or CD.
N D T H E P R O G R A M
E —
1 Press <Ctrl><Shift><Esc> simultaneously.
2 Click Task Manager.
3 Click Applications.
4 Click the program that is no longer responding.
5 Click End Task.
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N
A program is designed for an earlier Microsoft
U N T H E R O G R A M O M P A T I B I L I T Y
R P C
runs in an environment similar to non-Windows XP operating system environments.
1 Click Start→ All Programs→ Accessories→ Program Compatibility Wizard→ Next.
2 Follow the instructions on the screen.
A solid blue screen appears
U R N T H E C O M P U T E R O F F
T
mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your
computer.
Other software problems
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G
I N F O R M A T I O N
—
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software.
See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
A C K U P Y O U R F I L E S I M M E D I A T E L Y
B
U S E A V I R U S - S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E
A V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R C O M P U T E R T H R O U G H T H E
S
— If necessary, uninstall and then reinstall the program.
®
Windows
I Z A R D — The Program Compatibility Wizard configures a program so it
W
— If you are unable to get a response by pressing a key on your keyboard or moving your
®
operating system
, F L O P P Y D I S K S , O R C D S
Start
Quick Reference Guide
M E N U
19