Related Manuals for Jabra PRO 9460 - REV G
Summary of Contents for Jabra PRO 9460 - REV G
- Page 1 Jabra PRO™ 9460 Jabra PRO™ 9460 Duo Jabra PRO™ 9465 Duo Jabra PRO™ 9470 User manual www.jabra.com...
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Page 2: Table Of Contents
Jabra Pc Suite featuReS ......................28 inStalling the Jabra Pc Suite ....................28 Jabra Pc Suite docuMentation..................28 fiRMwaRe uPdateS ........................28 centRal adMiniStRation and MaSS dePloyMent ..........29 Jabra PRO 9460, Jabra PRO 9460 DuO, Jabra PRO 9465 DuO anD Jabra PRO 9470 useR manual... - Page 3 PaiRing and connecting the BaSe and headSet ...........50 call oPtionS Menu ........................50 Phone Menu ............................51 MSh Phone active call ScReen ..................52 Managing call colliSion ....................52 Managing call waiting ......................53 Jabra PRO 9460, Jabra PRO 9460 DuO, Jabra PRO 9465 DuO anD Jabra PRO 9470 useR manual...
- Page 4 12. faQs anD tROuBleshOOtIng ............ 70 13. gettIng assIstanCe ..............73 13.1 euRoPe ..............................73 13.2 Middle eaSt/afRica ........................73 13.3 uSa and canada ..........................73 13.4 aSia/Pacific ............................73 Jabra PRO 9460, Jabra PRO 9460 DuO, Jabra PRO 9465 DuO anD Jabra PRO 9470 useR manual...
- Page 5 14.9 Jabra PRo 9465 duo and Jabra PRo 9470 BaSe Bluetooth® SuPPoRt ...77 14.10 PRoduct diSPoSal ........................77 14.11 ceRtificationS and Safety aPPRovalS ..............77 15. glOssaRy ....................78 Jabra PRO 9460, Jabra PRO 9460 DuO, Jabra PRO 9465 DuO anD Jabra PRO 9470 useR manual...
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Page 6: Introduction
1. intRoduction Thank you for selecting a Jabra PRO™ headset. We are sure that you will enjoy its wide range of features and find it comfortable to wear and easy to use. Jabra PRO headsets are available in a wide range of configurations, including several different headset designs, wearing styles, connectivity options and control features. -
Page 7: Important Safety Information
Intellitone™ level using the touchscreen, please see the section “Settings menu”. to set the Intellitone™ level using Jabra Control Center on your PC, please see the Jabra PC suite online help. to set a password and lock or unlock the Intellitone™ settings, use the Jabra Control Center on your PC; please see the Jabra PC suite online help. -
Page 8: Care And Maintenance
Maintenance Protect your base and headset just as you would any other type of sensitive electronic equipment. If your Jabra devices require cleaning, then consider the following advice: If necessary, clean the touchscreen with a standard computer-screen cleaning solution, such as dry wipes, anti-static screen cleaner and/or prepackaged towelettes. -
Page 9: Product Overview
2 Headset cradle 3 Headset appropriate for your Jabra PRO model 4 Ear hook with earbud mounted (not included with Jabra PRO 9460 Duo or Jabra PRO 9465 Duo) and two alternative earbuds 5 Headband (not included with Jabra PRO 9460 Duo or Jabra PRO 9465 Duo) -
Page 10: Optional Accessories
Replacement ear cushions * Jabra LINK 14201-09 msh Cord, 14201-10 Dhsg Cord, 14201-17 (Polycom), 14201-19 (avaya), 14201-20 (avaya, alcatel, toshiba & shoretel) and 14201-22 (Cisco) Jabra PRO 9460, Jabra PRO 9460 DuO, Jabra PRO 9465 DuO anD Jabra PRO 9470 useR manual... -
Page 11: Headset Diagrams
Jabra PRO models are available with several headset options, each of which is illustrated below. the following key applies to all three headset illustrations: 1 Multifunction button (answer/end call, among other functions) 2 Touch panel for volume and mute control 3 Activity and status indicator (multicolor LED) 4 Two Noise Blackout™... - Page 12 Jabra PRO 9460 Duo and Jabra PRO 9465 Duo headset Note: most of the other illustrations in this manual show the Jabra PRO midi headset; all other headset models feature similar controls at similar locations, as illustrated in the figures above.
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Page 13: Base Diagram
Note: Not included on the Jabra PRO 9465 Duo or Jabra PRO 9470 bases, where this is software controlled (set up automatically) 5 Cover for desk-phone control Note: There is no clear dial-tone switch underneath on the Jabra PRO 9465 Duo or Jabra PRO 9470 bases 6 Telephone port 7 Handset port... -
Page 14: System Setup And Connections
Using a Headset with a Softphone to use Jabra PRO with a softphone, you must connect the Jabra PRO base to your PC via a usB cable and install the Jabra PC suite collection of software and softphone drivers on your PC. the Jabra PRO setup wizard will remind you to do this. -
Page 15: The Quick-Start Setup Wizard
“next” icon (see also Section 8.2: Using the Touchscreen). - Note: when the wizard is helping you set up your desk phone, it will ask you to call the Jabra test server. - Page 16 Figure 9: Powering the base Assembling the Headset Jabra PRO headsets — other than the Jabra PRO 9460 Duo and Jabra PRO 9465 Duo — can be worn in any of several wearing styles, including headband, ear hook and neckband.
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Page 17: Connecting The Base To Your Desk Phone
Identifying Your Desk Phone Features the way you connect and configure the Jabra Pro base will vary according to the type of desk phone you are using. Check your phone (by looking at its connectors and/or documentation) to see which of the following... - Page 18 Connecting to a Desk Phone without a Headset Port If your desk phone does not include any built-in support for adding a headset, then connect the Jabra PRO base between the handset and the desk-phone body as described below. Figure 12: Connecting to a desk phone without a headset port 1.
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Page 19: Configuring The Jabra Pro Base For Your Desk Phone
Jabra PRo BaSe foR youR deSk Phone when the touchscreen wizard is helping you set up your desk phone, it will ask you to call a Jabra test server. this enables the Jabra PRO base to test its clear dial-tone switch and microphone level settings by exchanging signals with the test server. - Page 20 3. Open the panel on the front-right of the Jabra PRO base by slipping your fingernail under the bottom edge of the panel and pulling forward and up. this reveals the clear dial-tone switch. It is labelled with the letters a to g.
- Page 21 If the Jabra PRO 9465 Duo or Jabra PRO 9470 base cannot contact the Jabra test server: In this case, you can choose to set the switch manually. follow the same procedure as given above for Jabra PRO 9460 except that you must step through the switch positions using the touchscreen (no switch is accessible to the user on the base).
- Page 22 2. the touchscreen wizard prompts you to call the Jabra test server. follow the on-screen instructions. the base will determine the optimal microphone level automatically. for Jabra PRO 9465 Duo / Jabra PRO 9470, the base already has contact with the test server from setting the clear dial-tone switch.
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Page 23: Using A Handset Lifter Or Electronic Hookswitch
Connecting to the GN1000 Remote Handset Lifter a remote handset lifter gives you remote call control with a Jabra PRO headset up to 150 m away from your desk. It lets you answer calls, end calls and transfer ring tones to the headset. - Page 24 If the handset was not lifted, touch No. In this case, you can choose to Retry or Cancel. If you choose to retry, the touchscreen takes you back to a point in this flow just after step1 (where Jabra gn1000 has been selected). If you choose to cancel, the setup is aborted and the touchscreen takes you to the start of the cabling procedure for configuration without ehs or gn1000.
- Page 25 2. Connect the electronic hookswitch adapter as described in the cabling guide included with the adapter. 3. Configure the Jabra PRO base to communicate correctly with your model of desk phone. the required standard is clearly printed on a label attached to the hookswitch cable. the desk phone setup wizard prompts you to select this during initial setup.
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Page 26: Connecting The Base To Your Computer
3. the remainder of the softphone setup must be completed on your PC. the setup wizard prompts you to do this — see the online help of the Jabra PC suite for more on how to do this, including specific instructions on how to enable your softphone type. -
Page 27: Connecting Jabra Pro 9465 Duo Or Jabra Pro 9470 To A Mobile Phone
Chapter 9: Using Jabra PRO 9465 Duo or Jabra PRO 9470 with a Mobile Phone for details. 4.10 uSing a ReMote BuSy light indicatoR a remote busy light indicator connects to your base via a cable and lights up to show colleagues when you are on the phone. -
Page 28: Installing And Running The Jabra Pc Suite
5. inStalling and Running the Jabra Pc Suite Jabra Pc Suite featuReS the Jabra PC suite is a collection of programs that support and expand your headset’s features. It enables you to: Control several types of softphone programs from your headset... -
Page 29: Central Administration And Mass Deployment
MaSS dePloyMent If you are an It manager of an organization that is rolling out a large number of Jabra PRO solutions, then you might wish to use the Jabra Control Center, which is part of the Jabra PC suite. -
Page 30: Daily Use - Calling, Answering And Hanging Up
In this case, when the call ends the target phone is the phone for which you accepted the call. for maximum convenience, set the target phone to the phone which you are most likely to use for outgoing calls. Jabra PRO 9460, Jabra PRO 9460 DuO, Jabra PRO 9465 DuO anD Jabra PRO 9470 useR manual... -
Page 31: How To Make A Call
- lift the headset from the cradle on the base (if automatic opening of the audio link is enabled, see the sec- tion “Headset Docking-Operation”). you should now hear a dial tone. Jabra PRO 9460, Jabra PRO 9460 DuO, Jabra PRO 9465 DuO anD Jabra PRO 9470 useR manual... - Page 32 — in the PC & Softphone menu — or you can use Jabra Control Center (see the PC suite online help for details.
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Page 33: How To Answer A Call
“hears” coming from the headset when dialing will be the closest possible match to the recorded voice tag. how to anSweR a call Figure 41: Answering a call Jabra PRO 9460, Jabra PRO 9460 DuO, Jabra PRO 9465 DuO anD Jabra PRO 9470 useR manual... -
Page 34: Hanging Up
1. you will hear a ring tone from the target phone, Jabra PRO base and/or headset. In most cases (see below) the touchscreen indicates which phone is ringing and (if possible) shows the incoming phone number. the ringtone played in the headset also indicates which phone is ringing (see also Section 7.3: Headset Controls... -
Page 35: Controlling The Speaker Volume And Microphone
4. Place the handset on your desk, but do not hang up, because this will terminate your call. Jabra PRO 9460, Jabra PRO 9460 DuO, Jabra PRO 9465 DuO anD Jabra PRO 9470 useR manual... -
Page 36: Last Number Redial
Redial Jabra PRO is able to send a redial command to the current target phone. this feature requires that the target phone supports the redial command; check your phones’ documentation for details. -
Page 37: Listening To Music
PC to the base. to listen to music from your PC, use the Jabra Control Center and/or its icon in the windows notification area to open the audio link from the PC to the Jabra PRO base. Provided no other phone lines are active, your headset will then begin to play all of the sounds generated by your PC, including music from your media player. -
Page 38: The Jabra Pro Headset
Jabra PRO headsets are available in a variety of styles, which affect both the headset functionality and the wearing options available to you. Depending on your model, you may be able to wear your headset in any of several styles by attaching accessories to the basic unit. -
Page 39: Attaching Or Detaching A Wearing Style
“Assembling and wearing the Jabra PRO headset in various styles”: the point at which the hook is attached — marked with the text “Jabra” — must always be in front of the hook itself. - Page 40 Refer to the figure in the section 4.3: “Assemble the Headset” earlier in this manual. If you have trouble pressing them together, try to rotate the boom arm about 300 and try again. Jabra PRO 9460, Jabra PRO 9460 DuO, Jabra PRO 9465 DuO anD Jabra PRO 9470 useR manual...
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Page 41: Headset Controls And Signals
300 and try again. headSet contRolS and SignalS all Jabra PRO headsets feature a collection of controls and indicators that enable you to manage and monitor your calls. these are: 1. - Page 42 Double-tap on the touch panel to mute or unmute the microphone. see also Section 6.6: Controlling the Speaker Volume and Microphone. Jabra PRO 9460, Jabra PRO 9460 DuO, Jabra PRO 9465 DuO anD Jabra PRO 9470 useR manual...
- Page 43 DeCt signal is lost every 4 seconds while the headset is out of range Table 5: Headset signal tones and their meanings Jabra PRO 9460, Jabra PRO 9460 DuO, Jabra PRO 9465 DuO anD Jabra PRO 9470 useR manual...
- Page 44 By default, the human voice will be played. however, if you do not like hearing the english voice, you can switch to using the tones. to change this setting, use the Jabra Control Center program of the Jabra PC suite running on your PC. see the online help for complete details.
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Page 45: Battery Indicators, Recharge And Replacement
Section 4.3: Preparing the base and Assembling the Headset. Jabra PRO 9460, Jabra PRO 9460 DuO, Jabra PRO 9465 DuO anD Jabra PRO 9470 useR manual... - Page 46 1. Order a Jabra PRO battery-replacement kit from Jabra (contact your Jabra representative or see our web site for details). 2. Remove the wearing-style attachment from your headset (see also Section 7.2: Attaching or detaching a Wearing Style).
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Page 47: Staying Within Range
How to replace the battery on Jabra PRO 9460 Duo and Jabra PRO 9465 Duo Staying within Range Jabra PRO supports a maximum range of up to 150m. In practice, you will probably find the range to be somewhat shorter due to physical obstructions and electromagnetic interference. -
Page 48: The Jabra Pro Touchscreen Base
8. the Jabra PRo touchScReen BaSe this chapter describes how to work with the features of the Jabra PRO touchscreen Base. see also Chapter 3: Product Overview for detailed diagrams. BaSe connectionS and SetuP for details about how to set up the base and connect it to your various phones, please see Chapter 4: System Setup and Connections. -
Page 49: Standard Operation
If you touch the yellow handset icon with the arrows, you toggle the desk phone between on- and off-hook (with msh, the base and headset cannot determine whether the phone is on- or off-hook). Jabra PRO 9460, Jabra PRO 9460 DuO, Jabra PRO 9465 DuO anD Jabra PRO 9470 useR manual... -
Page 50: Pairing And Connecting The Base And Headset
PaiRing and connecting the BaSe and headSet to enable secure wireless communication between the Jabra PRO headset and its base, you must pair the two units. Once paired, they will find, connect and communicate with each other as needed whenever they are in range and turned on, but they will ignore all other DeCt devices in the area. -
Page 51: Phone Menu
Note: you can also access the phone menu for a target mobile phone and softphone — but not desk phone — in the idle state. the menu options are different for an active and an idle phone; see below. Jabra PRO 9460, Jabra PRO 9460 DuO, Jabra PRO 9465 DuO anD Jabra PRO 9470 useR manual... -
Page 52: Msh Phone Active Call Screen
- the touchscreen displays the incoming number (if available). - the touchscreen shows which other phone is ringing and provides controls for handling the call, as shown in the figure below. Jabra PRO 9460, Jabra PRO 9460 DuO, Jabra PRO 9465 DuO anD Jabra PRO 9470 useR manual... -
Page 53: Managing Call Waiting
Note: you can also tap the headset mfB to end the current call and answer the incoming call. Figure 57: Touchscreen controls for managing call waiting when a new call arrives Jabra PRO 9460, Jabra PRO 9460 DuO, Jabra PRO 9465 DuO anD Jabra PRO 9470 useR manual... - Page 54 Jabra PRO 9460, Jabra PRO 9460 DuO, Jabra PRO 9465 DuO anD Jabra PRO 9470 useR manual...
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Page 55: Settings Menu
Enable / Disable recording: Determines whether audio from your desk phone and mobile phone calls are copied to the PC for recording. the equivalent setting is available in the audio tab for your Jabra device in Jabra Control Center. note that the recording feature is disabled by default. see also Chapter 10: Recording Your Calls for more on this feature. -
Page 56: Advanced Settings Menu
Disable / Enable audio detection: Determines whether the audio link opens automatically when sound is detected on the usB interface. the equivalent setting is available in the audio tab for your Jabra device in Jabra Control Center. audio detection is enabled by default. -
Page 57: Base Audio Indicators
“Settings menu” for more. 8.14 confeRence calling the Jabra PRO touchscreen Base enables you to connect a secondary Jabra PRO headset to the base, thereby adding another person to the conversation. to make a conference call connection: 1. -
Page 58: Headset Docking-Operation
(in which case it is disabled by default). In any case, you can enable/disable this function using the Aut. Audio Link setting via the base touchscreen or from the Jabra PC suite. see the Advanced Settings menu description for more. -
Page 59: Web Conferencing
PC Audio Communication menu item. Figure 64: First select the PC as the target phone. Figure 65: Start PC audio communication. Jabra PRO 9460, Jabra PRO 9460 DuO, Jabra PRO 9465 DuO anD Jabra PRO 9470 useR manual... - Page 60 - If a call comes in on either the desk phone or the mobile phone, there is a call collision, which can be handled in exactly the same way as for a real active softphone call. Jabra PRO 9460, Jabra PRO 9460 DuO, Jabra PRO 9465 DuO anD Jabra PRO 9470 useR manual...
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Page 61: Using Jabra Pro 9465 Duo Or Jabra Pro 9470 With A Mobile Phone
Figure 67: Jabra PRO 9470 Base connections with Bluetooth® from the mobile phone’s point of view, the Jabra PRO 9465 Duo or Jabra PRO 9470 Base looks just like a standard Bluetooth® headset with hands-free, headset and phone-book access profile support. the features available to you will depend on which of these are also supported by your mobile phone. -
Page 62: Forcing Reconnection/Disconnection Via The Touchscreen
Bluetooth® connection automatically even as you take the mobile phone out of range and/or turn off the devices from time to time. however Jabra PRO does provide controls for managing the connection manually if necessary, as described below. - Page 63 Figure 72: Mobile Phone menu Jabra PRO 9460, Jabra PRO 9460 DuO, Jabra PRO 9465 DuO anD Jabra PRO 9470 useR manual...
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Page 64: Recording Your Calls
10. RecoRding youR callS 10.1 enaBling the RecoRding featuRe the Jabra PRO 9460/Jabra PRO 70 enables you to record your conversations from your desk or mobile phone via usB to your PC, using third-party software on your PC. Note: you must first ensure that the Softphone present box is checked in Jabra Control Center (Softphone tab for the device) or that a softphone is set up via the touchscreen in order to use the Recording feature. -
Page 65: Using Windows Sound Recorder To Record A Conversation
8. after the call has ended — and if you choose to save the recorded file — you can listen to your conversation in Windows Media Player. Jabra PRO 9460, Jabra PRO 9460 DuO, Jabra PRO 9465 DuO anD Jabra PRO 9470 useR manual... -
Page 66: Call Merging And Switching
(in the foreground on the Jabra base touchscreen) — for example between a held call on your deskphone and a current call on your mobile phone. - Page 67 Figure 81: All three calls are merged. Jabra PRO 9460, Jabra PRO 9460 DuO, Jabra PRO 9465 DuO anD Jabra PRO 9470 useR manual...
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Page 68: Call Switching
It remains on audio-hold even after the new call is ended — you need to manually re-activate the call to resume it. you can put active calls (including merged calls) on audio-hold as described in this section. Consider the figures below: Jabra PRO 9460, Jabra PRO 9460 DuO, Jabra PRO 9465 DuO anD Jabra PRO 9470 useR manual... - Page 69 Jabra PRO 9460, Jabra PRO 9460 DuO, Jabra PRO 9465 DuO anD Jabra PRO 9470 useR manual...
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Page 70: Faqs And Troubleshooting
ONLY). a to be able to do this, you need to pair the Jabra PRO 9465 Duo or Jabra PRO 9470 base with your mobile phone (your headset is based on DeCt and cannot be paired directly with your mobile phone). Do the following: - Refer to the section “Advanced Settings menu”... - Page 71 - make sure that the Jabra PRO 9400 base is selected as the current audio device both in the windows sound control panel and in the application you are using. - make sure the audio link to the PC is open (e.g., by right-clicking on the Jabra Device service icon in the windows notification area on your PC).
- Page 72 Q WHAT IS THE RANGE ON THE Jabra PRO 9400 SOLUTION? a Jabra PRO 9400 supports a maximum range of up to 150m* (base to headset). In practice, you may find the range to be somewhat shorter due to physical obstructions and electromagnetic interference.
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Page 73: Getting Assistance
001-803-852-7664 Japan + 81-3-5297-7976 malaysia 1800-812-160 (tollfree) new Zealand 0800-447-982 (toll free) Philippine + 63-2-2424806 singapore 800-860-0019 (toll free) taiwan 0080-186-3013 (toll free) Jabra PRO 9460, Jabra PRO 9460 DuO, Jabra PRO 9465 DuO anD Jabra PRO 9470 useR manual... -
Page 74: Technical Specifications
Microphone: single noise-cancelling microphone 14.2 Jabra PRo Midi headSet the Jabra PRO midi headset is included with Jabra PRO 9470. In addition to the specifications listed above, this headset provides the following: Wearing styles: ear hook, headband, neckband (either included or available as accessories, depending on model) -
Page 75: Jabra Pro 9460 Duo And Jabra Pro 9465 Duo Headsets
14.5 headSet heaRing PRotection all Jabra PRO 9460, Jabra PRO 9465 Duo and Jabra PRO 9470 headsets can be configured to provide any of several levels of protection, depending on how long you use the headset each day. a specific setting may be required in some jurisdictions. -
Page 76: Touchscreen Base
14.8 touchScReen BaSe all Jabra PRO bases described in this manual meet the following specifications (model differences are noted where relevant). the Jabra PRO 9465 Duo and Jabra PRO 9470 bases also support Bluetooth®, which is specified in the next section. -
Page 77: Jabra Pro 9465 Duo And Jabra Pro 9470 Base Bluetooth® Support
14.9 Jabra PRo 9465 duo and Jabra PRo 9470 BaSe Bluetooth® SuPPoRt In addition to the common specifications listed above, the Jabra PRO 9465 Duo and Jabra PRO 9470 Bases also include Bluetooth® support with the following specifications: Bluetooth® version: Bt 2.1 Class 2... -
Page 78: Glossary
PC, or with a usB phone. Softphone driver establishes a control link between a softphone and your Jabra headset, so you can answer and end, mute and un-mute, and hold and resume calls using the buttons on your headset. the actual call control functions available from your headset depend on the capabilities of the softphone and the Jabra headset model. - Page 79 300 to 3400 hertz. wideband audio eliminates the majority of bandwidth limitations and transmits in the range of 30 hertz to 7000 hertz or higher. Dispose of the product according to local standards and regulations. www.jabra.com/weee Jabra PRO 9460, Jabra PRO 9460 DuO, Jabra PRO 9465 DuO anD Jabra PRO 9470 useR manual...
- Page 80 GN Netcom A/S is under license. (Design and specifications subject to change without notice). MADe IN ChINA TyPe: 9400hS/BS Jabra PRO 9460, Jabra PRO 9460 DuO, Jabra PRO 9465 DuO anD Jabra PRO 9470 useR manual www.jabra.com...