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What to do if...
Your SIM Card
doesn't work
You can't receive calls
Your phone
won't unlock
Your PIN is blocked
The battery
won't charge
You are not able
to use certain functions
94 What to do if...
Is the card inserted the right way round?
See SIM Card Insertion / Removal.
Is the gold chip visibly damaged or scratched?
Return the card to your Service Provider.
Check the SIM contacts. If they are dirty, clean them
with an antistatic cloth.
Check the signal strength meter in the display. If the
signal is weak, move to an open space or, if you are in
a building, move closer to a window.
Check the Call Diversion and Call Barring settings.
Hove you inserted a SIM Card? Enter the new PIN
Code. See Pin code.
Have you forgotten the Phone Code? The default
Phone Code is 1234.
Enter the PIN unblocking code (PUK number) supplied
with your SIM card.
Check the charger. Is it properly connected? Are its
contacts clean and dry? See Your Battery.
Check the battery temperature. If it is warm, let it cool
before recharging.
Is it an old battery? Battery performance will decline
after several years use. Replace the battery.
Are you using Motorola original battery? Your
charging system may not be able to communicate with
your battery. See Your Battery.
Some functions are network and subscription
dependent. Contact your network service provider.
9802692T08
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