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12
Additional information
Symptoms
Cannot listen to Internet
radio stations. ("File
Format Error" shows in
the display.)
The Internet radio settings
screen cannot be
displayed on the
computer's Internet
browser.
SIRIUS radio messages
Message
Antenna Error
Check Sirius Tuner
Acquiring Signal
Subscription Updating
Updating Channels
Invalid Channel
Firmware Updating
If the problem is not solved after the troubleshooting above, if the screen freezes unexpectedly or
if the buttons on the remote control or front panel stop working completely, do the following:
• Press STANDBY/ON on the front panel to turn off the power, then turn the power back on.
• If the power cannot be turned off, press and hold STANDBY/ON on the front panel for over
10 seconds. The power will turn off. (In this case, the various settings made on the receiver may
be cleared.)
About SIRIUS
124
En
Causes
Broadcast is in a format not
compatible with this receiver.
This receiver's IP address has not been
entered into the browser correctly.
JavaScript is disabled on the
Internet browser.
The browser is not compatible with
JavaScript.
Cause
The SIRIUS antenna is not properly
connected.
The SiriusConnect™ tuner is not
properly connected.
The SIRIUS signal is too weak at the
current location.
Unit is updating subscription.
Unit is updating channels.
Selected channel is not available/
does not exist.
The SiriusConnect™ tuner's
firmware is being updated.
Remedies
This receiver cannot play audio in formats
other than MP3 or WMA. Also, even if they
are MP3 or WMA formats, this receiver may
not be able to play back.
Check the receiver's IP address and enter it
correctly on the browser (page 108).
Enable JavaScript.
Use an Internet browser that is compatible
with JavaScript.
Action
Check that the antenna cable is attached
securely.
Check that the 8 pin mini DIN cable and AC
Adapter are attached securely.
Check for antenna obstructions and
reposition the SIRIUS antenna to get better
signal reception. Use the Antenna Aiming
option to optimize the antenna position.
Wait until the encryption code has been
updated.
Wait until the encryption code has been
updated.
Select another channel.
Wait for updating to finish.
SIRIUS, XM and all related marks and logos are
trademarks of Sirius XM Radio Inc. and its
subsidiaries. All rights reserved. Service not
available in Alaska and Hawaii.
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