Sony XAV-9550ES Help Manual
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Sony XAV-9550ES Help Manual

Sony XAV-9550ES Help Manual

In-car receiver
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Help Guide
In-Car Receiver
XAV-9500ES/XAV-9550ES
Use this manual if you encounter any problems, or have any questions.
Note: The unit sold in some countries/regions may differ from the picture above.
Getting Started
Guide to Parts and Controls
Main Unit and Remote Commander
Screen Displays
Performing Initial Settings
Using Apple CarPlay / Android Auto
Using Apple CarPlay Wirelessly
Using Android Auto™ Wirelessly
Using Android Auto with a USB Cable
Preparing a BLUETOOTH Device
Pairing and Connecting with a Bluetooth® Device
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Summary of Contents for Sony XAV-9550ES

  • Page 1 Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES Use this manual if you encounter any problems, or have any questions. Note: The unit sold in some countries/regions may differ from the picture above. Getting Started Guide to Parts and Controls Main Unit and Remote Commander...
  • Page 2 Tuning the Channel by TuneScan™ Tuning the Channel from the Channel List or Category List Setting a Parental Control Using SXM Option Functions Listening to the DAB/DAB+ Radio (XAV-9550ES(EUR)) Listening to the DAB/DAB+ Radio Using DAB Option Functions Playback Playing a USB Device...
  • Page 3 Repeat Play and Shuffle Play Handsfree Calling Preparing a Mobile Phone Receiving a Call Making a Call Available Operations during a Call iDataLink Maestro (XAV-9500ES(UC)) Getting iDataLink Maestro Ready Using iDataLink Maestro Settings Basic Setting Operation Device Connection Sound Customize Application System Additional Information...
  • Page 4 A suffix such as “-2”, “-3”, ... appears after the name of the device on [Device Connection]. Radio The radio reception is poor. / Static noise occurs. The stations cannot be received. (XAV-9500ES(E)/XAV-9500ES(E17)/XAV-9500ES(IN)/XAV-9550ES(EUR)) DAB/DAB+ radio (XAV-9550ES(EUR)) Stations cannot be received.
  • Page 5 BLUETOOTH The other BLUETOOTH device cannot detect this unit. Connection is not possible. The name of the detected device does not appear. There is no ringtone. The talker’s voice volume is low. The other party says that the volume is too low or high. Echo or noise occurs during call conversations.
  • Page 6 SiriusXM Connect Vehicle Tuner (XAV-9500ES(UC)) DAB radio (XAV-9550ES(EUR)) Support Websites Customer Support Websites About the “Support by Sony” App 5-021-904-11(6) Copyright 2021 Sony Corporation...

  • Page 7: Main Unit

    Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES Main Unit and Remote Commander Main unit The VOL (volume) +/ (next) buttons have a tactile dot. RM-X400 remote commander (XAV-9500ES(E)/XAV-9500ES(E17)/XAV-9500ES(IN)) The remote commander can be used to operate the audio controls. For menu operations, use the touch screen.
  • Page 8 [USB]: move to the previous/next content. [Bluetooth Audio]: move to the previous/next content. [Apple CarPlay]/[Android Auto]: move to the previous/next content. Press and hold to: [Radio]: tune into a station automatically (SEEK+/SEEK–). [DAB+]: select a station from the Station List. (XAV-9550ES(EUR))
  • Page 9 [Apple CarPlay]/[Android Auto]: move to the previous/next content. Press and hold to: [Radio]: tune into a station automatically (SEEK+/SEEK–). [DAB+]: select a station from the Station List. (XAV-9550ES(EUR)) [USB]: fast-reverse/fast-forward. [Bluetooth Audio]: fast-reverse/fast-forward. Functions differ depending on the BLUETOOTH device.

  • Page 10: Screen Displays

    Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES Screen Displays Playback screen: HOME1 screen: HOME2 screen: 1. Status indication (left side) Icon in the display Detail Returns to the previous display. (back) Opens the list. The available lists differ depending on the source.
  • Page 11 Icon in the display Detail Clock Displays the time which was set on the Date/Time setting. Lights up when the sound is muted. (mute) Opens the source option menu. The available items differ depending on the source. (option) Displays the device’s name to connect to the unit. (device) Indicates the signal strength status of the connected mobile phone.
  • Page 12 The display names differ according to your car type. XAV-9500ES(E)/XAV-9500ES(E17)/XAV-9500ES(IN): Icon in the display Name Android Auto* Apple CarPlay* Radio Bluetooth Phone Settings RearCam Camera 1 Camera 2 Devices It may not be available in your country or region. XAV-9550ES(EUR):...
  • Page 13 Icon in the display Name Android Auto Apple CarPlay Radio DAB+ Bluetooth Phone Settings RearCam Camera 1 Camera 2 Devices Related Topic System Sorting Apps on the Apps Area (Favorite) 5-021-904-11(6) Copyright 2021 Sony Corporation...

  • Page 14: Performing Initial Settings

    Read through the startup caution, then if you accept all conditions, touch [Close]. The setting is complete. This setting can be further configured in the setting menu. Related Topic Device Connection Sound Customize Application System 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 15 Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES Using Apple CarPlay Wirelessly When using Apple CarPlay for the first time, device registration (called “pairing”) is required. Pairing enables this unit and your iPhone to recognize each other. Note Make sure the GPS antenna (aerial) (supplied) is connected.
  • Page 16 To disconnect the BLUETOOTH connection, turn the connection off from either the unit or your iPhone. While using Apple CarPlay, BLUETOOTH connection is not possible. BLUETOOTH pairing is possible. Apple CarPlay may not be available in your country or region. Related Topic Apple CarPlay 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 17 Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES Using Android Auto™ Wirelessly When using Android Auto for the first time, device registration (called “pairing”) is required. Pairing enables this unit and an Android Auto compatible Android™ phone to recognize each other. Place your Android phone within 1 m (3 ft) of this unit.
  • Page 18 While using Android Auto, BLUETOOTH connection is not possible. BLUETOOTH pairing is possible. Android Auto may not be available in your country or region. Related Topic Android Auto 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 19 Connect your Android phone to the USB port. Note While using Android Auto, BLUETOOTH connection is not possible. BLUETOOTH pairing is possible. Android Auto may not be available in your country or region. Related Topic Android Auto 5-021-904-11(6) Copyright 2021 Sony Corporation...

  • Page 20: Pairing And Connecting With A Bluetooth® Device

    Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES Pairing and Connecting with a Bluetooth® Device You can enjoy music or perform handsfree calling depending on the BLUETOOTH compatible device such as smartphones, mobile phones, and audio devices (hereafter “BLUETOOTH device” if not otherwise specified). For details on connecting, refer to the operating instructions supplied with the BLUETOOTH device.
  • Page 21 To disconnect the BLUETOOTH connection, turn the connection off from either the unit or the BLUETOOTH device. BLUETOOTH connection is not possible while Apple CarPlay or Android Auto is running. BLUETOOTH pairing is possible on the [Device Connection] or [Add New Device] screen. 5-021-904-11(6) Copyright 2021 Sony Corporation...

  • Page 22: Connecting With A Paired Bluetooth Device

    Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES Connecting with a Paired BLUETOOTH Device To use a paired BLUETOOTH device, connection with this unit is required. Some paired BLUETOOTH devices will connect automatically. Activate the BLUETOOTH function on the BLUETOOTH device. Press HOME, then touch [Settings].
  • Page 23 A. Microphone (supplied) B. Flat-mount base (supplied) C. Double-sided tape (supplied) D. Clip (not supplied) 5-021-904-11(6) Copyright 2021 Sony Corporation...

  • Page 24: Using Cameras

    If [RearCam] is not set in the Favorite area, touch [All Apps] to display the HOME2 screen, then select [RearCam]. Note on the priority camera [RearCam] always has priority. If both [Camera 1] and [Camera 2] occur at the same time, [Camera 1] has higher priority. 5-021-904-11(6) Copyright 2021 Sony Corporation...

  • Page 25: Apple Carplay

    Please note that the use of this product with iPhone may affect wireless performance. Related Topic Using Apple CarPlay Wirelessly 5-021-904-11(6) Copyright 2021 Sony Corporation...

  • Page 26: Android Auto

    Press HOME, then touch [Android Auto]. The Android Auto interface will be displayed full-screen on the display of the unit. Touch and control the applications. Related Topic Using Android Auto™ Wirelessly Using Android Auto with a USB Cable 5-021-904-11(6) Copyright 2021 Sony Corporation...

  • Page 27: Listening To The Radio

    Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES Listening to the Radio Press HOME, then touch [Radio]. If [Radio] is not set in the Favorite area, touch [All Apps] to display the HOME2 screen, then select [Radio]. Reception controls/indications Auto Tune: Manual Tune: A.
  • Page 28 G. –/+ Tune in manually. Touch and hold to continuously skip frequencies. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 29 To store manually While receiving the station that you want to store, touch and hold the preset area. To receive stored stations Select the band, then touch the desired preset station. Related Topic Listening to the Radio 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 30 Selects [On] to receive current traffic information or traffic programs (TP) if available. (Only available during FM reception.) [Regional Station Link] (XAV-9500ES(E)/XAV-9500ES(E17)/XAV-9500ES(IN)/XAV-9550ES(EUR)) Selects [On] to stay with the station you are receiving while the Alternate Frequency function is set to on. If you leave this regional program’s reception area, select [Off].

  • Page 31: Listening To The Siriusxm Radio

    Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES Listening to the SiriusXM Radio Press HOME, then touch [SiriusXM]. If [SiriusXM] is not set in the Favorite area, touch [All Apps] to display the HOME2 screen, then select [SiriusXM]. To activate your SiriusXM Subscription Only SiriusXM brings you more of what you love to listen to, all in one place.
  • Page 32 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 33 You can reverse, forward, pause, and play by using the stored data while receiving the channel. During pause, [Replay Memory Full] may appear on the screen depending on the buffer. Stored data will be erased when the ACC is OFF and the system is restarted. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 34 In-Car Receiver XAV-9500ES/XAV-9550ES Tuning the Channel by Inputting its Channel Number Touch the area with the channel number on the SiriusXM radio screen. Input the channel number, then touch [OK]. Related Topic Tuning Channels for SiriusXM 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 35 The number of music tracks for TuneScan depends on the SiriusXM tuner condition. TuneScan channels are comprised of preset channels, so it may take a few minutes after power on or preset page change to operate. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 36 Tuning the Channel from the Channel List or Category List Touch (list) on the SiriusXM radio screen. The category list appears. Touch the desired category. To tune from the channel list, touch [All Channels]. Touch the desired channel. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 37 Enter your 4-digit passcode by touching the number keys, then touch [OK]. To change the passcode Touch (option), touch [Change Passcode], then enter your current passcode. Enter your new passcode, then touch [OK]. The passcode confirmation display appears. Enter your new passcode again, then touch [OK]. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 38 It may take a minute or two for the feature to work after power up or after changing preset pages. Note This feature is compatible with SXV200 or later tuner models. You may not listen to the beginning of the music depending on the SiriusXM tuner condition. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 39 Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES Listening to the DAB/DAB+ Radio Press HOME, then touch [DAB+]. If [DAB+] is not set in the Favorite area, touch [All Apps] to display the HOME2 screen, then select [DAB+]. Hint Set [Antenna Power] to [On] (default) or [Off] depending on the type of DAB antenna (aerial) (not supplied).
  • Page 40 Zoom out on the enlarged slideshow, and the station name, program type of the station, and information for the broadcast contents are displayed. H. Program type of the station (left/right) Select the previous/next station. J. Information for the broadcast contents Related Topic Using DAB Option Functions 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 41 Related Station Link DAB/FM Follows the same program only Follows the same program and also similar program [Antenna Power] Supplies power to the DAB antenna (aerial) input terminal: [On], [Off]. Related Topic Using Radio Option Functions 5-021-904-11(6) Copyright 2021 Sony Corporation...

  • Page 42: Playing A Usb Device

    (video) to change the file type. To remove the USB device Turn the unit off or turn the ignition switch to the ACC off position, then remove the USB device. Related Topic Supported Formats for USB Playback Customer Support Websites 5-021-904-11(6) Copyright 2021 Sony Corporation...

  • Page 43: Repeat Play And Shuffle Play

    During USB playback, touch (repeat) or (shuffle) repeatedly until the desired play mode appears. Playback in the selected play mode may take time to start. Available play modes differ depending on the selected sound source and connected device. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 44 Searching for a File from the List Screen During USB playback, touch (list). The list screen of the currently played item appears. Touch (audio) or (video) to list up by file type. Touch the desired item. Playback starts. 5-021-904-11(6) Copyright 2021 Sony Corporation...

  • Page 45: Other Settings During Playback

    Displays a 4:3 picture in its original size, with side bars to fill the 16:9 screen. Zoom Displays a 16:9 picture that has been converted into 4:3 letter box format. Captions Enlarges the picture horizontally, while fitting captions in the screen. 5-021-904-11(6) Copyright 2021 Sony Corporation...

  • Page 46: Playing A Bluetooth Device

    Depending on the BLUETOOTH device or music playback application, audio output may distort when [Bluetooth Input Level] is set between +1 and +6. In this case, lower the [Bluetooth Input Level]. BLUETOOTH connection is not possible while Apple CarPlay or Android Auto is running. Related Topic Connecting with a Paired BLUETOOTH Device 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 47 (repeat) or (shuffle) repeatedly until the desired play mode appears. Playback in the selected play mode may take time to start. Available play modes differ depending on the selected sound source, connected device, and app. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 48 The handsfree calling functions are not available when the Apple CarPlay or Android Auto function is activated. In this case, use the handsfree calling functions of the application. Related Topic Pairing and Connecting with a Bluetooth® Device Connecting with a Paired BLUETOOTH Device 5-021-904-11(6) Copyright 2021 Sony Corporation...

  • Page 49: Receiving A Call

    The ringtone and talker’s voice are output from the front speakers. To select the speakers for handsfree calling, press HOME, then touch [Settings] and select [Optional Audio Output Channel] in [System]. To reject/end a call Touch (end a call). Related Topic Preparing a Mobile Phone 5-021-904-11(6) Copyright 2021 Sony Corporation...

  • Page 50: Making A Call

    Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES Making a Call Press HOME, then touch [Phone]. If [Phone] is not set in the Favorite area, touch [All Apps] to display the HOME2 screen, then select [Phone]. Touch one of the call icons on the BLUETOOTH phone display.
  • Page 51 Related Topic Preparing a Mobile Phone 5-021-904-11(6) Copyright 2021 Sony Corporation...

  • Page 52: Available Operations During A Call

    To answer a receiving call automatically Touch (option), then set [Auto Answer] to [On]. You cannot change the settings during a call or while making or receiving a call. It is required to be set in advance. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 53 For more information, visit the following site: https://www.idatalinkmaestro.com/ Sony does not guarantee all operations of the iDataLink Maestro functions and settings. Installing the firmware to the iDataLink Maestro module is required before using the iDataLink Maestro features. Update to the latest firmware to use all available functions.
  • Page 54 Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES Using iDataLink Maestro After installing the iDataLink Maestro module, only available functions and settings are displayed on the HOME screen: Ex., Climate, Gauges, Vehicle Info, Park Assist Climate: You can use this screen to see the status or control the climate control in your car.
  • Page 55 5-021-904-11(6) Copyright 2021 Sony Corporation...

  • Page 56: Basic Setting Operation

    The items that can be set differ depending on the source and settings. Touch the item you want to set. To return to the previous display Touch (back). Related Topic Device Connection Sound Customize Application System 5-021-904-11(6) Copyright 2021 Sony Corporation...

  • Page 57: Device Connection

    When connecting an Android phone compatible with Android Auto, you can switch between the BLUETOOTH connection and Android Auto by touching [Switch to Bluetooth] or [Start Android Auto]. Note When pairing your BLUETOOTH device and the unit, be sure to open this setting. Related Topic Basic Setting Operation 5-021-904-11(6) Copyright 2021 Sony Corporation...

  • Page 58: Subwoofer Level

    Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES Sound Selects an equalizer curve. (Available when any source is selected.) Item Detail Selects the equalizer curve: XAV-9500ES(UC) [Off], [R&B], [Rock], [Pop], [Dance], [Hip-Hop], [EDM], [Jazz], [Soul], [Country], [Custom 1], [Custom 2] XAV-9500ES(E) [Off], [R&B], [Rock], [Pop], [Dance], [Hip-Hop], [EDM], [Jazz], [Regueton], [Salsa], [Custom 1], [Custom XAV-9500ES(E17) [Off], [EDM], [Regueton], [Country], [R&B], [Pop], [Rock], [Hip-Hop], [Jazz], [Dance], [Custom 1],...

  • Page 59: Speaker Level

    Item Detail Fader Adjusts the sound balance between the front and rear speakers: [Front 15] to [Rear 15]. Speaker Level Adjusts the speaker output level. (Available when [Speaker Configuration] is set to [Front 2-way].) Listening Position Selects the listening position: [Front Left], [Front Right], [Front], [All], [Off], [Custom]. ([All] is not available when [Speaker Configuration] is set to [Front 2-way].) You can adjust the position of the sound image by correcting the arrival time of the sound according to the sitting position of the car.

  • Page 60: Speaker Configuration

    Item Detail High Pass Filter Adjusts the cut-off frequency of the front/rear speakers. Low Pass Filter Selects the cut-off frequency of the subwoofer. Slope Adjusts the slope of the front/rear speakers and subwoofer. Phase Selects the subwoofer phase: [Normal], [Reverse]. When [Speaker Configuration] is set to [Front 2-way]: Item Detail...
  • Page 61 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 62 (Available only when photo data are JPEG files of 6 MB or less with a pixel size of 2048 × 1080 or less.) To set a photo data When connecting the USB device to the USB port, touch [+] to display photos. Select your favorite photo, then touch [OK]. Related Topic Basic Setting Operation 5-021-904-11(6) Copyright 2021 Sony Corporation...

  • Page 63: Camera Display

    Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES Application Camera Display Selects a camera view mode: [Normal], [Flipped]. [Rear Camera Guideline Adjust] displays the rear camera guidelines. [Rear Camera Interruption] displays the video of the rear view camera connected to the REAR CAMERA IN cable when you put the gear shift in R (reverse).
  • Page 64 Sets the FM/AM tuning step of your country or region.(XAV-9500ES(E)/XAV-9500ES(E17)/XAV-9500ES(IN)) Sets only the FM tuning step of your country or region.(XAV-9550ES(EUR)) Note When changing the FM tuning step, both FM and AM preset stations are reset. (XAV-9550ES(EUR)) Related Topic Basic Setting Operation...

  • Page 65: Demo Mode

    Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES System Language Selects the display language: [Deutsch], [English], [Español], [Français], [Indonesian], [Italiano], [Nederlands], [Português], [Русский], [‫[ ,]اﻟﻌرﺑﯾﺔ‬简体中⽂], [繁體中⽂], [한국어]. Date/Time When receiving the GPS signal before setting [Date/Time], [Date/Time] is set automatically. Item Detail Date Sets the date: [Month], [Day], [Year].

  • Page 66: Key Illumination

    Volume Settings Adjusts the volume level of each source. Item Detail Media Adjusts the volume of media: 0 to 50. Radio Announcements (XAV- Adjusts the volume of radio announcements: 0 to 50. 9550ES(EUR)) Phone Call Adjusts the volume of phone calls: 0 to 50. Ring Tone Adjusts the volume of the ring tone: 0 to 50.
  • Page 67 [Speed Sensor Status]. Software Update Updates the software via USB flash drive or USB tethering. Factory Reset Initializes all the settings to the factory settings. Open Source Licenses Displays the software licenses. Related Topic Basic Setting Operation 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 68 If [Settings] is not set in the Favorite area, touch [All Apps] to display the HOME2 screen, then select [Settings]. Touch [System], then touch [Demo Mode] to set to [Off]. To exit the setup menu, touch (back) twice. Related Topic System 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 69 Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES Sorting Apps on the Apps Area (Favorite) Up to 5 Apps can be set on the Apps area (Favorite) of the HOME1 screen. Five Apps can be sorted. Touch and hold the App you want to move, then drag it to the place you want to set it to.
  • Page 70 Apps on the Apps area (Favorite) are not aligned automatically. The blank between Apps is maintained. Apps except for the Apps area (Favorite) are aligned automatically. The blank between Apps is not created. Related Topic Screen Displays 5-021-904-11(6) Copyright 2021 Sony Corporation...

  • Page 71: Updating The Software

    During the update with a USB connection, do not disconnect the USB cable or USB device. A network connection may be required, and high packet communication fees may be incurred. Related Topic Customer Support Websites 5-021-904-11(6) Copyright 2021 Sony Corporation...

  • Page 72: Notes On Safety

    Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES Precautions Power antenna (aerial) extends automatically. When you transfer ownership or dispose of your car with the unit installed, initialize all the settings to the factory settings by performing the factory reset. Do not splash liquid onto the unit.
  • Page 73 If you have any questions or problems concerning your unit that are not covered in this Help Guide, consult your nearest Sony dealer. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 74 Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES Supported Formats for USB Playback Audio: WMA (.wma)* Bit rate: 32 kbps – 192 kbps (Supports variable bit rate (VBR))* Sampling frequency* : 44.1 kHz Channel number : 2ch MP3 (.mp3)* Bit rate: 32 kbps – 320 kbps (Supports variable bit rate (VBR))* Sampling frequency* : 32 kHz, 44.1 kHz, 48 kHz...
  • Page 75 Sampling frequency may not correspond to all encoders. Displaying the tag information is not supported. Converted to PCM internally (192 kHz). Note Not all files of the above file formats can be played back on the unit. AVCHD format is not supported. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 76 Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with an Apple product may affect wireless performance. Check the Apple CarPlay website for supported iOS versions. Update to the latest iOS version before use. 5-021-904-11(6) Copyright 2021 Sony Corporation...

  • Page 77: Notice On License

    Notice on License This product contains software that Sony uses under a licensing agreement with the owner of its copyright. We are obligated to announce the contents of the agreement to customers under requirement by the owner of copyright for the software.

  • Page 78: Maintenance

    Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type. A: Lithium battery (CR2025) + side up Note Keep the lithium battery out of the reach of children. Should the battery be swallowed, immediately consult a doctor. 5-021-904-11(6) Copyright 2021 Sony Corporation...

  • Page 79: Specifications

    Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES Specifications FOR THE CUSTOMERS IN THE USA. NOT APPLICABLE IN CANADA, INCLUDING IN THE PROVINCE OF QUEBEC. POUR LES CLIENTS AUX ÉTATS-UNIS. NON APPLICABLE AU CANADA, Y COMPRIS LA PROVINCE DE QUÉBEC. AUDIO POWER SPECIFICATIONS CTA2006 Standard Power Output: 20 Watts RMS ×...
  • Page 80 Tuning range 530 kHz — 1,710 kHz (at 10 kHz step) AM tuning step 9 kHz/10 kHz switchable Sensitivity 32 μV XAV-9550ES(EUR): DAB/DAB+ Tuning range 174.928 MHz — 239.200 MHz Antenna (aerial) terminal External antenna (aerial) connector 87.5 MHz — 108.0 MHz (at 50 kHz step) Tuning range 87.5 MHz –...

  • Page 81: Bluetooth Section

    Compatible BLUETOOTH Profiles* HFP (Handsfree Profile) 1.7.1 PBAP (Phone Book Access Profile) 1.2 Corresponding codec SBC, AAC, LDAC™ XAV-9550ES(EUR): Communication System BLUETOOTH Standard version 5.0 Output BLUETOOTH Standard Power Class 1 (EIRP 7.74 dBm) Line of sight approx. 10 m (33 ft)
  • Page 82 Radio frequency 5 GHz band (5.725 GHz — 5.850 GHz) Output power Max. conducted 10 dBm Frequency Tolerance 20 ppm XAV-9550ES(EUR): Compatible standards IEEE802.11 a/n/ac Radio frequency 5 GHz band (5.725 GHz — 5.850 GHz) Output power EIRP 13.89 dBm...
  • Page 83 Maestro RR module, iDataLink Maestro RR2 module (XAV-9500ES(UC)) Some features are compatible with SXV200 or later tuner models. Ask the dealer for detailed information. Design and specifications are subject to change without notice. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 84 The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sony Group Corporation and its subsidiaries is under license. Other trademarks and trade names are those of their respective owners.
  • Page 85 NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION INCLUDING THAT RELATING TO PROMOTIONAL, INTERNAL AND COMMERCIAL USES AND LICENSING MAY BE OBTAINED FROM MPEG LA, L.L.C. HTTP://WWW.MPEGLA.COM All other trademarks are trademarks of their respective owners. 5-021-904-11(6) Copyright 2021 Sony Corporation...

  • Page 86: Troubleshooting

    Do the following before you request a repair service. Read the relevant instruction and troubleshooting topics in this Help Guide. Issues may be resolved by updating the software. When you install the “Support by Sony” app on your smartphone, you can get software update information conveniently.
  • Page 87 Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES There is no beep sound. System sound is off in settings. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 88 Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES The fuse has blown. / The unit makes noise when the position of the ignition is switched. The power supply leads are not matched correctly with the car’s accessory power connector. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 89 Touch anywhere on the display to turn the display back on. Press DISP OFF on the remote commander. (XAV-9500ES(E)/XAV-9500ES(E17)/XAV-9500ES(IN)) The standby function is activated. Press HOME. Related Topic Main Unit and Remote Commander Screen Displays 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 90 Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES Menu items cannot be selected. Unavailable menu items are displayed in gray. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 91 Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES The unit cannot be operated. Press and hold HOME for more than 10 seconds to restart the unit. 5-021-904-11(6) Copyright 2021 Sony Corporation...

  • Page 92: The Display Does Not Turn On

    Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES The display does not turn on. The display may not be mounted properly. Check that the installation and connection of the display are appropriately applied to the unit. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 93 The touch screen does not react when touching with a wet fingertip or when water droplets are on the touch screen. Dry your wet fingertips well, or fully wipe water droplets off of the touch screen. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 94 Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES Multi-touch is not recognized. Multi-touch operation is not supported on this unit. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 95 In-Car Receiver XAV-9500ES/XAV-9550ES A suffix such as “-2”, “-3”, ... appears after the name of the device on [Device Connection]. The name of the connected device is duplicated. Change the name of the connected device. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 96 Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES The radio reception is poor. / Static noise occurs. Connect the antenna (aerial) firmly. Connection to REM OUT may be required. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 97 Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES The stations cannot be received. (XAV-9500ES(E)/XAV-9500ES(E17)/XAV- 9500ES(IN)/XAV-9550ES(EUR)) The tuning step setting has been erased. Set the tuning step again. Related Topic Application 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 98 Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES Stations cannot be received. See [No Station] for details when the DAB signal cannot be received. Related Topic DAB radio (XAV-9550ES(EUR)) 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 99 Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES No FM RDS traffic announcements. Disable DAB announcements. FM RDS traffic announcements are not available while DAB announcements are enabled. Related Topic Using DAB Option Functions 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 100 The parking lead (light green) is not connected to the parking brake switch lead, or the parking brake is not applied. Check that the parking lead is firmly connected to the parking brake switch lead, then apply the parking brake. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 101 Check if the format is supported by this unit. There may be radio interference in the vicinity. Move to a place with a good signal environment and connect again. Related Topic Supported Formats for USB Playback 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 102 Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES Sound is noisy. Keep cords and cables away from each other. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 103 USB devices formatted with file systems other than FAT16, FAT32 or exFAT are unsupported.* This unit supports FAT16, FAT32 and exFAT, but some USB device may not support all of these. For details, refer to the operating instructions of each USB device or contact the manufacturer. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 104 Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES The USB device takes longer to play. The USB device contains large-sized files, large amount of files, or files with a complicated tree structure. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 105 The USB connection is only available for Android phones and USB devices in MSC mode. When using a smartphone other than an Android phone, make a BLUETOOTH connection. Related Topic Pairing and Connecting with a Bluetooth® Device Connecting with a Paired BLUETOOTH Device 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 106 Depending on your smartphone or mobile phone, you may need to delete this unit from the history of the connected smartphone or mobile phone, then pair them again. Related Topic Pairing and Connecting with a Bluetooth® Device Connecting with a Paired BLUETOOTH Device Device Connection 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 107 Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES Connection is not possible. Check the pairing and connection procedures in the manual of the other device, etc., and perform the operation again. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 108 Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES The name of the detected device does not appear. Depending on the status of the other device, it may not be possible to obtain the name. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 109 To adjust the ringtone volume, press HOME, touch [Settings], and select [Ring Tone] of [Volume Settings] in [System]. The speakers are not connected to the unit. Connect the speakers to the unit. To select the speakers for ringtone, press HOME, then touch [Settings] and select [Optional Audio Output Channel] in [System]. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 110 Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES The talker’s voice volume is low. Raise the volume during a call. To adjust the talker's voice volume, press HOME, touch [Settings], and select [Phone Call] of [Volume Settings] in [System]. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 111 Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES The other party says that the volume is too low or high. Adjust the [MIC Gain] level. Related Topic Available Operations during a Call 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 112 If ambient noise other than the phone call sound is loud, try reducing this noise. Shut the window if road noise is loud. Lower the air conditioner if the air conditioner is loud. Related Topic Available Operations during a Call 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 113 The phone sound quality is poor. Phone sound quality depends on reception conditions of the mobile phone. Move your car to a place where you can enhance the mobile phone’s signal if the reception is poor. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 114 The volume of the connected BLUETOOTH device or apps is low or high. Volume level will differ depending on the BLUETOOTH device or apps. Reduce the volume level differences between this unit and the BLUETOOTH device or apps. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 115 Several BLUETOOTH devices or other devices (e.g. ham radio devices) which emit radio waves are used nearby. Turn off the other devices. Increase the distance between the unit and other devices. Playback sound stops momentarily when this unit is connecting to a mobile phone. This is not a malfunction. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 116 Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES The connected BLUETOOTH device cannot be controlled during audio streaming. Check that the connected BLUETOOTH device supports AVRCP. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 117 Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES Some functions do not work. Check that the connecting device supports the functions in question. Visit the support site, then check the compatibility list. Related Topic Customer Support Websites 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 118 Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES A call is answered unintentionally. The connecting phone is set to start a call automatically. [Auto Answer] of this unit is set to [On]. Related Topic Available Operations during a Call 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 119 Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES Pairing failed due to time out. Depending on the connecting device, the time limit for pairing may be short. Try completing the pairing within the time. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 120 The unit may not be able to pair with a previously paired BLUETOOTH device after initializing the unit if the pairing information of the unit is on the BLUETOOTH device. In this case, delete the pairing information of the unit from the BLUETOOTH device, and then pair them again. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 121 Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES The BLUETOOTH function cannot be operated. Turn the ignition off. Wait for a while, then turn the ignition to the ACC position. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 122 No sound is output from the car speakers during a handsfree call. If the sound is output from the mobile phone, set the mobile phone to output the sound from the car speakers. Check the volume level of the car speakers. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 123 Set [Parental Control] to [Locked] in the SXM option ( ) again. Related Topic Using SXM Option Functions 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 124 Check that the GPS antenna (aerial) (supplied) is connected. Check that your iPhone is connected with [Device Connection] of [Settings]. Apple CarPlay may not be available in your country or region. Check the setting of Apple CarPlay on your iPhone. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 125 The correction status of the internal sensor may be insufficient. Moving your car to a location where no obstacle blocks GPS satellite reception as well as turning left and right several times may improve the performance of the internal sensor. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 126 Android Auto website. Disconnect your Android phone and reconnect it again. Check that your Android phone is connected with [Device Connection] of [Settings]. Android Auto may not be available in your country or region. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 127 The correction status of the internal sensor may be insufficient. Moving your car to a location where no obstacle blocks GPS satellite reception as well as turning left and right several times may improve the performance of the internal sensor. 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 128 Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES iDataLink Maestro If you have any inquiries about the functions, settings and connections of iDataLink Maestro, visit the website: https://www.idatalinkmaestro.com/ or contact: Automotive Data Solutions Inc. Email: maestrosupport@adsdata.ca Call: 1-866-427-2999 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 129 For details on the compatibility of your USB device, visit the support site. USB hub not supported USB hubs are not supported on this unit. Related Topic Supported Formats for USB Playback Customer Support Websites 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 130 Help Guide In-Car Receiver XAV-9500ES/XAV-9550ES SiriusXM Connect Vehicle Tuner (XAV-9500ES(UC)) Channel Locked. Please Enter the Lock Code. The channel that you have requested is Locked by the radio Parental Control feature. See “Setting a Parental Control” for more information on the Parental Control feature and how to access locked channels.
  • Page 131 In the USA, you can activate online or by calling SiriusXM Listener Care: Visit www.siriusxm.com/activatenow Call SiriusXM Listener Care at 1-866-635-2349 For Canadian Subscriptions, please contact: Visit www.siriusxm.ca/activate Call SiriusXM Customer Care at 1-888-539-7474 Related Topic Setting a Parental Control Application 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 132 Check the connection of the DAB antenna (aerial) (not supplied). Check that [Antenna Power] is set to [On]. Receiving The unit is waiting to receive a DAB station. Related Topic Listening to the DAB/DAB+ Radio Using DAB Option Functions 5-021-904-11(6) Copyright 2021 Sony Corporation...

  • Page 133: Customer Support Websites

    If you have any questions/problems regarding this product, try the following: Read Troubleshooting in this Help Guide. Please contact (U.S.A. only); Call 1-800-222-7669 https://www.SONY.com For customers in European countries Register your product online now at: https://www.sony.eu/mysony 5-021-904-11(6) Copyright 2021 Sony Corporation...
  • Page 134 News & Alerts Software updates Tutorials Tips & Tricks https://sony.net/SBS Visit the “Support by Sony” website at sony.net/SBS, and bookmark the model name of the unit, “XAV-9500ES” or “XAV- 9550ES”, when you visit the website. 5-021-904-11(6) Copyright 2021 Sony Corporation...

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