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en Customer Service
Fault
There is a smell of
gas in the kitchen.
The burner switches
off as soon as you re-
lease the control
knob.
11 Customer Service
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
Helpline no.: 1800-209-1850 (Monday to Saturday –
8 am to 8 pm)
Email ID: service.in@siemens-home.BSH-Group.com
12 Disposal
12.1 Disposing of old appliance
Valuable raw materials can be reused by recycling.
Unplug the appliance from the mains.
1.
Cut through the power cord.
2.
Dispose of the appliance in an environmentally
3.
friendly manner.
Information about current disposal methods are
available from your specialist dealer or local author-
ity.
12
Cause and troubleshooting
The gas pipe to the appliance is leaking.
1.
Close the main gas tap.
Ventilate the room.
2.
Immediately call an authorised installer, who can inspect the gas system and issue an in-
3.
stallation certificate.
Do not use the appliance until you are sure that gas is not leaking from the installation or
4.
the appliance.
Control knob not pressed down long enough.
Keep the control knob pressed down for a few seconds after ignition.
1.
Press the control knob down firmly.
2.
Openings on the burner are soiled.
Clean and dry the openings on the burner.
▶
11.1 Product number (E-Nr.) and production
number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
The rating plate can be found:
¡ on the appliance certificate.
¡ on the lower section of the hob.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
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