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Troubleshooting
Some quick and easy tips to fixing problems yourself
Problem
Snowy picture and unclear sound.
Multiple images or 'ghost shadows.'
Interference: Sharp lines across
the screen and unclear sound.
Normal picture but no sound.
No picture and unclear sound.
No picture and no sound.
No color, but the sound is O.K.
Picture has a big black box
on it, but the sound is O.K.
Picture has two horizontal
black bars, one on top and
one on the bottom.
P A G E 4 4
Possible Solution(s)
• Check your antenna connection or location.
• Check your cable input.
• Check to see if the TV/VCR button on your VCR has the TV selected.
• Check your antenna direction and/or location.
• Check your cable input.
• Make sure the cable from your antenna to your Entertainment Machine is properly connected.
The following may cause image problems or distortion: Electrical appliances,
powerful lights, cars, trucks; computers or portable phones; medical equiment.
• If possible increase the distance between your Entertainment Machine and the offending
appliance. Or shut one of them off.
• Check volume levels.
• Make sure the TV is not Muted.
• Try another channel. The problem may be the broadcast, not your Entertainment Machine.
• Are the Audio A/V cables properly installed?
• Are the wires for external speakers (if you have external speakers) properly installed?
• Make sure your speakers are turned on under the Audio menu.
• If your audio mode is set to SAP, that channel may not have a SAP program.
• Press source on your remote, make sure you have selected the right source you want to watch.
• Are you in TV or cable tuning mode, and should be in the other?
• Are output channels on all A/V equipment on the same channel (3 or 4).
• Check that all connections are tight.
• Is the AC power-cord plugged in?
• Does AC power outlet work? (Test it by plugging in something else or try another outlet.)
• Make sure your brightness and audio controls are set properly.
• Try another channel. The problem may be with the broadcast.
• Check the color control in the Video menu.
• Try another channel. The problem may be with the broadcast.
• The CC (closed caption) option may be in Text mode. Select Caption 1, or OFF
in the Captions/Text menu.
• Your program is in letter box. This means that the shape of your TV is a square, but the
program is a rectangle. Think of the bars as empty space the program doesn't fill; not picture
that's blocked out. Because this format is a direct representation of film as you see it in the
movies, you are actually seeing MORE of the program when you see those bars.
206-3597-A
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