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If you have trouble getting the SIM and SD card tray out or it becomes damaged, service may be necessary.
Transfer media to a microSD card
Just insert your microSD card and you can begin transferring your files. You can also use the options in Device
care to help clear space.
With your microSD card inserted, navigate to and open the My Files app.
1.
Find the file(s) you want to move, and then touch and hold the file(s).
2.
Tap Move or Copy at the bottom of the screen, and then navigate back to the My Files Home page.
3.
Tap SD card - this will only show up if you have a SD card inserted. Navigate to the folder where you'd like
4.
to place the files.
Tap Move here or Copy here and the files will be placed on the SD card.
5.
Note: You can only move or copy files this way in the My Files app. You cannot move or copy files to other apps,
such as Gallery.
Move apps to microSD card
Before you relocate an app to a new storage location, make sure you have a microSD card inserted. Otherwise,
your apps will have nowhere to go.
Note: Many apps are not eligible to be moved to the microSD card.
If you do not see the Change option available, you can't change the app's storage location. For example,
preloaded apps cannot be moved.
Navigate to Settings, and then tap Apps.
1.
Swipe to and select the app you want to move.
2.
Tap Storage, and then tap Change. If Change does not appear, this app cannot be moved.
3.
Choose SD card, and then tap Move to change the app's storage location.
4.
If needed, follow the on-screen instructions to complete the move.
5.
Unmount and remove the microSD card
Need to remove the microSD card from your phone or tablet so you can upgrade? No worries, we'll walk you
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