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Fix issues : App issues
Messaging issues
If you're having issues
1.
Check for
updates to your messaging
2.
Check if a
software update
3.
Turn your phone off and then on again.
4.
If the issue persists, follow the steps below for specific issues. After each troubleshooting step, check to
see if your issue is fixed.
Red ! on text message
If you see
, your text message was not sent.
1.
Check your signal strength.
Weak signal from your cellular provider is a common cause of unsent messages. In the
how many bars your network connection has. If you see only one or two bars, change locations to
improve your signal strength, particularly if you are indoors.
2.
Open the conversation and
Can't hear notifications
1.
Check that
message notifications are turned on.
2.
Look for
in your
•
Open quick settings
•
Make sure your phone is set to
3.
If you're using a 3rd party launcher,
an alternative launcher to use.
Can't send or receive messages
1.
Change your preferred network to Global. (Not all carriers support this feature.)
2.
If you recently switched from iPhone and are having trouble sending messages to or receiving them
from an iPhone, your phone number may still be associated with iMessage. You need to
account.
3.
Contact your carrier.
Can't send or receive pictures or videos
Check that:
•
Cellular data is turned on.
•
Your data plan supports MMS (multimedia messages).
sending or receiving
app.
is available for your phone.
resend the
message.
status
bar. If you see it:
and touch
to turn Do Not Disturb off.
screen calls at the appropriate
switch back to the Moto
messages, try the following:
times.
launcher. If this fixes the issue, then find
308
status
bar, see
deregister your
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