Motorola moto g PLAY User Manual page 141

Contacts, calls, voicemail : Phone calls
3. Tap When Roaming and choose Prefer Wi-Fi.
Other reasons why Wi-Fi calling may not work:
•
If you're in airplane
• When traveling internationally, some carriers require turning on Wi-Fi calling before leaving your home
country.
•
Some countries don't allow Wi-Fi calling, and some carriers restrict Wi-Fi calling to and from certain
countries. See your carrier for details.
• Some carriers require you to set up an emergency 911 address to enable Wi-Fi calling.
Calling 911 with Wi-Fi calling
Calls to 911 are made over Wi-Fi only if the cellular network is unavailable.
Your phone is associated with an emergency address used by emergency responders when you make a call
to 911 over Wi-Fi in the US. It's important to change this address when you change locations.
911 calls made over Wi-Fi may be delayed or unsuccessful if:
• The 911 system doesn't recognize the address
• You're experiencing a power outage
•
Your Wi-Fi connection isn't working
Learn how to update your emergency address.
Important: When you call 911, always tell the operator your location.
mode, a Wi-Fi call will drop when you lose your Wi-Fi connection.
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