Hardware Scan; Uefi Diagnostics Tool - Lenovo ThinkPad L14 Gen 5 User Manual

Step 2. Click Troubleshoot & Diagnose and select from the following two options depending on your
needs.
If you are unsure of what problem your computer goes with, it is recommended that you select
Easy and follow on-screen instructions to get your firmware updated and obtain the hardware
status.
If you have identified the problem on your computer, you can select Custom and follow on-screen
instructions to resolve the problem.
Notes:
• Before launching any automatic diagnosing process, a pop-up window will prompt you to install
Lenovo Service Bridge. Lenovo Service Bridge helps to connect your computer with Lenovo
diagnosing tools.
• Lenovo Support Web site makes periodic updates of the sections to keep improving your
experience with your computer. The Web site interface and descriptions of sections might be
different from that on your actual interface.
If solutions cannot resolve problems on your computer, you can follow on-screen instructions to submit an e-
ticket or contact Lenovo for professional assistance.

Hardware scan

Hardware scan is an effective hardware testing tool to help you identify existing hardware issues.
To run the Hardware scan:
Step 1. Type Vantage in the Windows search box and then press Enter.
Step 2. Click Hardware scan or Support ➙ Hardware scan.
Step 3. Select QUICK SCAN or CUSTOMIZE and then follow the on-screen instructions to run the
hardware scan.
Notes:
• The Quick Scan tool contains a pre-selected suite of tests that performs basic examinations of
the hardware components found in the system. The Customize tool enables you to select one or
several hardware components to perform the examinations.
• Before selecting QUICK SCAN, click Refresh Modules to ensure that the list of hardware
components is the components currently available for the computer.
Step 4. If any hardware failure is detected, the result varies depending on the warranty status and varies by
country or region. Follow the on-screen instructions to resolve the issue.

UEFI Diagnostics tool

UEFI Diagnostics tool enables you to view system information and identify hardware issues when you cannot
log in to the operating system, or the computer cannot connect to the network.
To use the UEFI Diagnostics tool:
Step 1. Connect your computer to ac power.
Step 2. Turn on your computer, and press F10 immediately to enter the UEFI Diagnostics tool.
Step 3. Follow the on-screen instructions to run the test.
Step 4. Press Esc to exit the tool. Your computer will restart immediately.
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Chapter 7 Help and support
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