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4
Troubleshooting
4-1 Procedure for Troubleshooting
Perform troubleshooting in the order shown in Fig. 4-1-1.
No message or
Check
error code
phenomenon
*1
appears
Message
*1
appears
Error code
*1
appears
Error codes not included in
service manual appear
*1: Messages and error codes will appear on LCD monitor or in viewfinder.
Note:
1) Before troubleshooting or servicing, be sure to obtain customer approval for the following:
a) The image data stored on disc may be lost depending on the details and situation of fault
(defect).
b) The date/time and various settings, including video recording mode, designated by customer
after purchase may in some cases be reset to the defaults before purchase (factory settings).
2) Take note of settings on received product, referring to "4-5 System Resetting/Resetting Camera
Functions": The notes will be necessary not only for resetting, but for checking defects that occur
under the particular setting conditions.
No improvement
Problem guide
System reset
(section 4-2)
(section 4-5)
Messages and
Troubleshooting
(section 4-3)
Major Error
Codes and
Troubleshooting
(section 4-4-3)
Check
troubleshooting
with the factory
Fig. 4-1-1 Troubleshooting Procedure
4 - 1
Updating
No improvement
unneeded
Check firmware
Trouble
version
Diagnosis
(section 4-6-1)
(section 4-7)
Updating
needed
Update firmware
(section 4-6-2)
No improvement
after updating
: Phenomenon
: Troubleshooting
: Check
Check
troubleshooting
with the factory
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