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App Errors
Issue
The app is
• Do you get an error when running the app?
not working
properly
• If the error is not resolved yet, try connecting by using another smartphone with
Problems in Wireless Connection
Issue
There is radio
• Install the product and the wireless subwoofer as close to each other as
interference
• Do not install the product on metal furniture.
• Wireless communication may not work properly in weak signal areas.
The Bluetooth
• Do you hear noise or experience malfunctions when using Bluetooth?
connection
is causing a
malfunction or
making noise
• When the Bluetooth device is too far from the product, Bluetooth may be
- Check if the power of the device is turned on.
- Check if the app you wish to run supports the operating system of your
smartphone. You can visit the app manufacturer's website to confirm
supported operating systems.
- Check if you have the latest version of the app. Search for the app on Google
Play or the App Store and check if an Update button appears next to it. If it
is not the latest version, tap the Update button.
the LG Soundbar app installed.
possible.
- Do not let any part of your body contact the transceiver of the Bluetooth
device or the product.
- Do not install the Bluetooth device on a wall or in a secluded spot.
- Remove any obstacles between the product and the Bluetooth device.
- Install the Bluetooth device near the product.
disconnected or malfunctions may occur.
- Install the Bluetooth device 1 m (3.3 ft) away from devices that use the
same frequency as the product, such as wireless routers, medical equipment,
and microwave ovens.
Solution
Solution
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