Information Codes - Samsung WW7 AG Series User Manual

Troubleshooting

Information codes

If the washing machine fails to operate, you may see an information code on the screen. Check the table
below and try the suggestions.
Code
Check drainage
Check water supply
Check water lines
Unbalanced laundry
detected
Door is open
OC
60 English
WEB_IB_SU-PJT_WASHER-MD_SimpleUX_EN.indd 60 WEB_IB_SU-PJT_WASHER-MD_SimpleUX_EN.indd 60
Water is not draining.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is positioned correctly, depending on the
connection type.
• Clean the debris filter as it may be clogged.
• Make sure the drain hose is straightened all the way to the drain system.
• If the information code remains, contact a customer service centre.
Water is not supplied.
• Make sure the water taps are open.
• Make sure the water hoses are not clogged.
• Make sure the water taps are not frozen.
• Make sure the washing machine is running with sufficient water pressure.
• Make sure that the cold water tap and the hot water tap are properly
connected.
• Clean the mesh filter as it may be clogged.
• All buttons will be disabled for 3 minutes after the information code
appears.
• When the "Check water supply" message appears, the machine drains
water for 3 minutes. In the meantime, the Power button will be disabled.
• Make sure the cold water supply hose is firmly connected to the cold water
tap. If it is connected to the hot water tap, the laundry may be deformed
with some cycles.
Spinning does not work.
• Make sure laundry is spread out evenly.
• Make sure the washing machine is on a flat, stable surface.
• Redistribute the load. If only one item of clothing needs washing, such as
a bathrobe or pair of jeans, the final spin result might be unsatisfactory,
and an "Unbalanced laundry detected" check message will be shown in the
display.
Operating the washing machine with the door open.
• Make sure the door is properly closed.
• Make sure laundry is not caught in the door.
Water has overflowed.
• Restart after spinning.
• If the information code remains on the display, contact a local Samsung
service centre.
Action
2023/6/19 18:28:19 2023/6/19 18:28:19