Troubleshooting; General - Samsung RB38A7B63S9/EF User Manual

Troubleshooting

Before calling for service, review the checkpoints below. Any service calls regarding
normal situations (No Defect Cases) will be charged to users.

General

Temperature
Symptom
Fridge/freezer does
not operate.
Fridge/freezer
temperature is
warm.
Fridge/freezer is
over-cooling.
Interior wall is hot.
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Possible causes
• Power cord is not plugged in
properly.
• Temperature control is not
set correctly.
• Refrigerator is located near
a heat source or direct
sunlight.
• Not enough clearance
between refrigerator and
sides/rear.
• The Vacation function is
activated.
• The refrigerator is
overloaded. Food is blocking
the refrigerator vents.
• Temperature control is not
set correctly.
• Refrigerator has heat-proof
piping in the interior wall.
Solution
• Properly plug in the power
cord.
• Set the temperature lower.
• Keep the refrigerator away
from direct sunlight or a
heat source.
• Make sure there are at least
5 cm from the rear and
sides.
• Deactivate the Vacation
function.
• Do not overload the
refrigerator. Do not allow
food to block ventilation.
• Set the temperature higher.
• To prevent condensation
from forming, the
refrigerator has heat-proof
piping in the front corners.
If the ambient temperature
rises, this equipment may
not work effectively. This is
not a system failure.
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2021-06-02 2:38:48