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Fault
The programme does
not start.
The door cannot
be opened.
The water is not drain-
ing.
Cause and troubleshooting
Laundry is caught in the door.
Remove any trapped laundry.
▶
The detergent drawer has not been pushed in fully.
Push in the detergent drawer until the symbol goes
▶
out.
The pump for the intelligent dosing system is blocked.
Switch off the appliance.
1.
Clean the pump unit.
2.
→ "Cleaning the detergent drawer", Page 42
Switch the appliance on.
3.
If the display appears again after cleaning the
4.
pump unit, or the programme cannot be started,
call customer service.
→ "Customer Service", Page 60
Note: You can deactivate and manually dose the intel-
ligent dosing system until the fault is rectified.
→ "Buttons", Page 24
is activated.
Continue the programme by selecting
▶
suitable programme for draining and pressing
→ "Resuming the programme when the programme
status is Rinse Hold", Page 34
The temperature is too high.
Wait until the temperature has dropped.
▶
Cancel the programme.
▶
→ "Cancelling the programme", Page 34
Water level is too high.
Select a suitable programme for draining.
▶
→ "Programmes", Page 27
Power failure.
Open the door using the emergency release.
▶
→ "Emergency release", Page 59
Drain pipe or water outlet hose is blocked.
Clean the drain pipe and the water outlet hose.
▶
Drain pipe or water drain hose is caught or jammed.
Ensure that the drain pipe and water drain hose are
▶
not kinked or trapped.
Drain pump is blocked.
→ "Cleaning the drain pump", Page 43
▶
is activated.
Troubleshooting en
Spin or a
.
51
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