Philips 8729 Series User Manual page 72

Sound
No sound or poor sound quality
If no audio signal is detected, the TV automatically
switches the audio output off — this does not indicate
malfunction.
• Make sure that the sound settings are correctly set.
• Make sure that all cables are properly connected.
• Make sure that the volume is not muted or set to zero.
• Make sure that the TV audio output is connected to the
audio input on the Home Theatre System.
Sound should be heard from the HTS speakers.
• Some devices may require you to manually enable
HDMI audio output. If HDMI audio is already enabled,
but you still do not hear audio, try changing the digital
audio format of the device to PCM (Pulse Code
Modulation). Refer to the documentation accompanying
your device for instructions.
HDMI and USB
HDMI
• Note that HDCP (High-bandwidth Digital Content
Protection) support can delay the time taken for a TV to
display content from an HDMI device.
• If the TV does not recognise the HDMI device and no
picture is displayed, switch the source from one device to
another and back again.
• If the picture and sound of a device connected to HDMI
is distorted, connect the device to another HDMI port on
TV and power reboot your source device.
• If the picture and sound of a device connected with
HDMI is distorted, check if a different HDMI Ultra
HD setting can solve this problem. In Help, press the
colour key Keywords and look up HDMI Ultra HD.
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• If there are intermittent sound disruptions, make sure
that output settings from the HDMI device are correct.
• If you use an HDMI-to-DVI adapter or HDMI-to-DVI
cable, make sure that an additional audio cable is
connected to AUDIO IN (mini-jack only), if available.
HDMI EasyLink does not work
• Make sure that your HDMI devices are HDMI-CEC
compatible. EasyLink features only work with devices
that are HDMI-CEC compatible.
HDMI eARC is not working well
• Make sure the HDMI cable is connected to HDMI 2.
• Make sure the Ultra High-speed HDMI cable is used
for eARC connection.
• Only one eARC device is available at a time.
No volume icon shown
• When an HDMI-CEC audio device is connected and you
use the TV Remote Control to adjust the volume level
from the device, this behaviour is normal.
Photos, videos and music from a USB device do not
show
• Make sure that the USB storage device is set to Mass
Storage Class compliant, as described in the storage
device's documentation.
• Make sure that the USB storage device is compatible
with the TV.
• Make sure that the audio and picture file formats are
supported by the TV.
Choppy playback of USB files
• The transfer performance of the USB storage device
may limit the data transfer rate to the TV which causes
poor playback.
Network
Wi-Fi network not found or distorted
• Microwave ovens, DECT phones or other Wi-Fi
802.11b/g/n/ac devices in your proximity might disturb
the wireless network.
• Make sure that the firewalls in your network allow
access to the TV's wireless connection.
• If the wireless network does not work properly in your
home, try the wired network installation.
Internet does not work
• If the connection to the router is OK, check the router
connection to the Internet.
The PC and Internet connection are slow
• Look in your wireless router's user manual for
information on indoor range, transfer rate and other
factors of signal quality.
• Use a high-speed (broadband) Internet connection for
your router.
DHCP
• If the connection fails, you can check the DHCP
(Dynamic Host Configuration Protocol) setting of the
router. DHCP should be switched on.
Poor quality when watching streaming video
• The image/sound quality of stream video is depending
on the original video content provided by streaming
video apps.
• To ensure the best experience of watching streaming
videos, a fast and stable network connection is essential.
The recommended network connection speed for the
streaming videos are as follows:
- Standard image quality (SD): 5 Mbps
- High image quality (HD): 10 Mbps
- 4K/Ultra HD (UHD): 25 Mbps
Bluetooth®
Unable to pair
• Make sure the device is in pairing mode. Read the user
manual of the device.
• Keep the wireless speaker as close to the TV as possible.
• Trying to pair several devices with the TV at the same
time, may not work.
Bluetooth® lost connection
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