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4. Troubleshooting
4-2-4. Audio
AUDIO
„
Source
•
No TV Sound
√
Menu → Audio → Speaker Settings set to
Noisy / Distorted TV Audio
•
√
Customer Menu → Support →
•
If
Sound Test
FAILS : (Missing / Noisy Audio)
√
Speakers (compare resistance/quality)
√
Main Board
•
Compare audio level out to speakers with multi meter.
√
Replace defective Speakers or Main Board or Cable.
•
IF
Sound Test
OK :
√
Audio Source & External Cables.
√
Other Inputs.
√
With external Audio Generator (device or App).
•
Optical Digital Out Errors
√
Red light from Optical Digital Out.
•
No HDMI Audio
√
Source / HDMI Cable
•
Swap with other HDMI Inputs/Sources.
•
Perform
EDID Write
√
Bulletins and Latest firmware on TV.
•
If not restored replace One Connect Box.
•
Check Audio Format PCM/Dolby based on external Receiver.
ARC Issues
•
√
HDMI Cable is input to the ARC Designated HDMI port.
√
ARC (HDMI Control) is enabled on the external Receiver.
•
Bluetooth Audio "
Sound
√
Sound Bar is in TV Mode.
•
To Connect, Press & Hold Play Button until Sound Bar pairing mode begins.
4-14
→
Main board
TV Speaker
Sound Test
in Factory Mode (Can restore missing HDMI Audio).
Share" Connection Issues
→
Speakers
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