Service Modes - Philips 50PUN6102/61 Service Manual

4. Service Modes

4.1 Service Modes
The Service Mode feature is split into following parts:
Factory Mode.

Customer Service Mode (CSM).

Factory mode offer features, which can be used by the Service engineer to repair/align a TV set. Some features are:
 Make alignments (e.g. White Tone).
Display information.

The CSM is a Service Mode that can be enabled by the consumer. The CSM displays diagnosis information, which the customer can forward to the
dealer or call centre. The information provided in CSM and the purpose of CSM is to:
 Increase the home repair hit rate.
Decrease the number of nuisance calls.

Solved customers' problem without home visit.

Note: For the new model range, a new remote control (RC) is used with some renamed buttons. This has an impact on the activation of the Service
modes. For instance the old "MENU" button is now called "HOME" (or is indicated by a "house" icon).
4.2 Factory mode:
Purpose
To perform extended alignments.

How to Activate the Factory mode
To activate the Factory mode, use the following method:
Press the following key sequence on the remote control transmitter: from the "menu/home" press "1999", directly followed by the

"Back/Return" button. Do not allow the display to time out between entries while keying the sequence.
After entering the Factory mode, we can see many items displayed, use the UP/DOWN keys to display the next/previous menu items
Factory mode overview