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Troubleshooting
No Dial-Tone
Verify power is correctly applied to the
SoundPoint® IP 430 SIP phone:
• Check that the display is illuminated.
• Make sure the LAN cable is inserted
properly at the rear of the phone
(try unplugging and re-inserting the
phone (contact your System Adminis-
No Display, Incorrect Display, or
Verify power is correctly applied to the
SoundPoint® IP 430 SIP phone:
• As "No Dial-Tone" above.
• Follow the instructions in this User
Guide to readjust the contrast to a
darker level.
• Reboot the phone to obtain a default
level of contrast (follow the instruc¬
tions in this User Guide).
No Ringing
Verify incoming ring setting and volume
down keys.
• Check that ring type selection is not
Silent Ring.
No Audio on Headset
Verify correct connections:
• Ensure the headset is plugged into
the jack marked Headset at the rear
of the phone.
• Ensure the headset amplifier (if pres-
Verify if dial tone is present on any other
audio paths:
• Switch between handset, headset (if
present) or hands-free to see if dial
tone is present on these other paths.
• If dial tone exists on one of these,
connect a different handset or head¬
set to isolate the problem.
Bad Contrast
Verify successful outbound or inbound
calling:
vestigation - cheek that the display
indicates incoming call information.
■ Lift the handset. Ensure dial tone is
extension or number, check that the
display changes in response.
Verify successful outbound or inbound
calling:
■ As "No Display" above.
■ Check same status of handset,
headset (if connected) and through
the hands-free speakerphone.
ent) is turned on and/or the volume
is correctly adjusted.
Ensure that headset is compatible
with the phone.
22
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