Troubleshooting Table; Contacting Service - Kohler PW 6000 User Manual

7: Troubleshooting
7.4

Troubleshooting table

ALARM CONDITION
UPS FAULT
MAINS BYP/RECT
FAULT
OUTPUT SHORT
OVERLOAD
OVERTEMPERATURE
BATTERY CHARGER OFF
INVERTER FAULT
SYNCHRON FAULT
BATTERY IN
DISCHARGE
MANUAL BYP IS
CLOSED
7.5

Contacting service

Kohler Uninterruptible Power has a service department dedicated to providing routine maintenance and emergency
service cover for your UPS. If you have any queries regarding your UPS please contact us.
UK
www.kohler-ups.co.uk
ukservice.ups@kohler.com
ukservicesales.ups@kohler.com
IRELAND
www.kohler-ups.ie
ieinfo.ups@kohler.com
SINGAPORE
www.kohler-ups.sg
serviceups.sg@kohler.com
56
MEANING
There is a fault in the UPS and
therefore normal operation cannot be
guaranteed
Mains power supply is outside
prescribed tolerance
There is a short circuit at the output of
UPS (on load side)
Load exceeds the UPS rated power
UPS temperature has exceeded the
allowed value
The attached battery and the battery
charger set-up do not correspond or
battery charger fault
Inverter is faulty
The inverter and mains are not
synchronised
Battery is near end of autonomy
Maintenance bypass closed. Load
supplied by mains
Kohler Uninterruptible Power web site
Service department – booking service, fault reporting etc.
Extended warranty agreements etc
Kohler Uninterruptible Power web site
Service department, technical queries, hardware sales and extended
warranty agreements
Kohler Uninterruptible Power web site
Contract customer support, maintenance contracts renewals
SUGGESTED SOLUTION
Call the authorised service centre for assistance
The input power to UPS is too low or missing.
If site power appears to be OK, check the input circuit
breakers etc. supplying the UPS.
Check all output connections and repair as required
Identify which piece of equipment is causing the overload
and remove it from the UPS.
Do not connect laser printers, photocopiers, electric
heaters, kettles etc. to the UPS.
Check the temperature of the UPS is less than 30° C.
If the ambient temperature is normal call the authorised
service centre for assistance.
Call the authorised service centre for assistance.
Call the authorised service centre for assistance.
The frequency of the input voltage to the UPS is outside
operational limits and the UPS static bypass has been
temporarily disabled.
Shut down the load connected to UPS before the UPS
switches itself off to protect its batteries
This alarm is only displayed if the UPS is on maintenance
bypass
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Kohler Uninterruptible Power 12/9/23