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Troubleshooting
Wireless LAN functionality
The "Panasonic
Comfort Cloud" app
cannot be installed
in mobile device.
Remote controller
and router cannot be
connected.
Register additional
air conditioner to
"Panasonic Comfort
Cloud" app.
92
(EN)
z Check if OS of the mobile device is
compatible.
The "Panasonic Comfort Cloud" app is not
guaranteed to work with all versions of iOS
and Android™ OS.
See page 95 for the versions of the OS
for mobile devices that are supported by the
"Panasonic Comfort Cloud" app.
z Confirm that the remote controller is turned
on.
z Check the following if "
on the top screen of the remote controller.
– Confirm that the Wireless LAN setting on
the remote controller is set to [Enable].
(P.61)
– Ensure the router's wireless LAN signal
reaches the remote controller, the SSID
is not hidden, the MAC address setup
is enabled for the remote controller, the
router's dual band signal is enabled for
2.4 GHz connection.
– Check the network connections (P.62).
Refer to the mobile device and router
installation manual for details.
z Set the additional unit, following the first unit
initial setup. It is recommended to name
each of the registered air conditioner units
to distinguish them easily.
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