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Warranty & After-Sales Service
Warranty
・The warranty period is 1 year from the date of newly
purchase.
・Repairs will be done based on terms of repair service. Terms
of repair service is referred to SoftBank website.
https://www.softbank.jp/mobile/support/product/
warranty/
(Japanese)
・Warranty covers only handset. Accessories such as cables
are not covered by terms of repair service.
Cautions
Damages
SoftBank Corp. is not responsible for any damages for user
or third party resulting from lost opportunities to make
a call, etc. due to breakage, malfunction, or trouble of
product.
Accidents/Repair
Files and settings may be lost or altered due to accidents
or repairs. Keep a copy of important files, etc. SoftBank
Corp. is not liable for damages resulting from loss or
alteration of files (contacts/images/sound etc.) or settings
due to accident or repair.
Disassembly/Modification
Disassembly/modification of handset is prohibited under
the Radio Law. Note that handset cannot be accepted for
repairs if modified.
After-Sales Service
To request repairs, contact
Customer Service
SoftBank Shop. Have details of symptoms ready.
・During the warranty period, repairs are made under the
terms of repair service.
・After the warranty period, if handset can be repaired,
repairs will be made at cost. The functional parts necessary
to repair the handset will be available for 4 years generally
after the manufacture is discontinued. Repair may not be
possible because of a shortage of repair parts even during
the warranty period.
Further inquiries
For more information on after-sales service, contact a
nearby SoftBank Shop or
Customer
or a nearby
Service.
Specifications
Handset
Item
Weight
Approx. 183 g
Continuous
(VoLTE): Approx. 2590 minutes
Talk Time
Continuous
4G (AXGP): Approx. 612 hours
Standby Time
4G (FDD-LTE): Approx. 610 hours
AC Charger (USB Type-C™ rapid charging
AC Charger with USB PD-PPS capability
Charging Time
[ZSDBAV] (SB-AC22-TCPD)): Approx. 115
minutes
Dimensions
Approx. 163 x 75 x 8.2 mm
Maximum
0.2 W (5G and FDD-LTE)
Output
0.4 W (AXGP)
・If you are using Simple Style (Prepaid Services), handset
uses 3G/4G communication services. (As of November
2023, Simple Style (Prepaid Services) does not support 5G
communication services.)
SIM Removal Pin (Complimentary
Sample)
Item
Dimensions
Approx. 36.2 x 7.4 mm
Protective Case (Complimentary Sample)
Item
Dimensions
Approx. 163.2 x 77.1 x 10.0 mm
Description
Description
Description
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