Before Reporting Product Malfunction; Troubleshooting - LG SP2 Owner's Manual

Before Reporting Product Malfunction

Troubleshooting

If you experience the following issues while using the product, please perform several checks, as they may not be
malfunctions.
General Errors
Issue
The product does
not work properly
The power does not
turn on
There is no sound
The remote control
does not work
properly
LG Sound Sync
does not work
The product volume
is low
32
• Unplug the power cables and any external devices such as your TV, subwoofer, or
amplifier from the product, then plug them in again.
• Please beware that previous product settings may be lost.
• Is the power cord plugged into the outlet properly?
- Connect the power plug to the outlet correctly.
• Is the volume set to minimum?
- Press the Volume
- If you are using an external device such as a set-top box, portable device, or
Bluetooth device, adjust the volume of the external device.
• Is the mute function activated?
- If all the three LEDs are blinking in Yellow green, the mute function is on. Press the
Mute button to unmute.
• Is the correct product function selected according to the external device connected?
- Press the Function
• When using the remote control, point it at the front of the product.
• Use the remote control within a 7-m radius of the product.
• Replace the batteries with new ones as needed.
• Check whether your TV supports LG Sound Sync.
• Check if the TV is properly connected to the product via an optical cable.
- Press the Settings button on the TV remote control to check if the function is
turned on in [LG Sound Sync].
• Check the following and change the settings accordingly.
- When the product is connected to a TV, press the Settings button on the TV
remote control, select the [Speaker] menu, and change the [Digital Sound Output]
setting from [PCM] to [AUTO] or [BITSTREAM].
- If the product is connected to a playback device such as a DVD player or Blu-ray
disc player, go to the connected device's Settings menu. Change the [Digital Sound
Output] setting from [PCM] to [PRIMARY PASS-THROUGH] or [BITSTREAM]. Set
the [DRC] of the connected device to [OFF].
Solution
button on the remote control to turn up the volume.
button to check if you selected the correct function.