Samsung HW-B650 User Manual page 6

06 TROUBLESHOOTING
Refer to the instructions below if this product does not function
properly. If the problem you are experiencing is not listed below
or if the instructions below do not help, turn off the product,
disconnect the power cord, and contact Samsung Electronics at
1-800 -SAMSUNG (l-800-726-7864).
Sound bar does notturn on.
• Check whether the power cord of the Sound bar is correctly inserted
into the outlet.
Soundbarworks erratically.
• After removing the power cord, insert it again.
• Try again after resetting the product.
• If there is no signal, the Sound bar automatically turns off after a
certain period of time. Turn on the power.
If the remote control does not work.
• Point the remote directly at the Sound bar.
• Replace the batteries with new ones.
Sound bar does not output any sound.
• The volume of the Soundbar is too low or muted. Adjust the volume.
• When any external device (STB, Bluetooth device, mobile device, etc.)
is connected, adjust the volume of the external device.
• For sound output of the TV, select Sound bar.
(Samsung TV: Home
( Co) ) ➔ Menu ➔ Settings( @ ) ➔
All Settings
( @ )➔ Sound ➔
Sound
Output ➔
Select Soundbar)
• Remove the cable from the Sound bar and then reconnect it.
Subwoofer does not output any sound.
• Check whether the LED on the rear of the Subwoofer lights in blue.
Reconnect it when the blue LED blinks or the red LED lights.
If the TV is not connected via HDMI TO TV (ARC).
• Check whether the HDMI cable Is correctly connected to the ARC
terminal.
• Connection may not be possible due to the connected external device
(set-top box, game console, etc.). Directly connect the Sound bar.
• HDMI-CEC may not be activated on the TV. Turn on the CEC on the TV
menu. (Samsung TV: Home
( Co) ) ➔ Menu ➔ Settings( @ ) ➔
All
Settings( @ ) ➔ Connection ➔
External Device
Manager ➔
Anynet+ (HDMI-CEC)
ON)
- - - - - - - - - - - - - -
Sound bar does not connect via Bluetooth.
• When connecting a new device, switch to "BT PAIRING" for
connection. (Press the * PAIR button on the remote control or press
the ~ (Source) button on the body for at least 5 seconds.)
• Reconnect it after removing the Bluetooth speaker list on the device
to connect. (Samsung TV: Home
( Co) ) ➔
Menu
➔ Settings( @ ) ➔
All
Settings( @ ) ➔
Sound
➔
Sound
Output ➔
Bluetooth Speaker
List)
Sound drops out when connected via Bluetooth.
• Some devices can cause radio interference if they are located too
close to the Sound bar. e.g. microwaves, wireless routers, etc.
• If your device that is connected via Bluetooth moves too far away
from the Sound bar, it may cause the sound to drop out. Move the
device closer to the Sound bar
• If a part of your body Is rn contact with the Bluetooth transceiver
or the product is installed on metal furniture, sound may drop out.
Check the installation environment and conditions for use.
Sound bar does not turn on automatically with the TV.
• When you turn off the Sound bar while watching TV, power
synchronization with the TV is disabled. First turn off the TV.
07
LICENSE
ttDolby
AUDIO
Manufactured under license from Dolby Laboratories. Dolby,
Dolby Audio and the double-D symbol are trademarks of Dolby
Laboratories Licensing Corporation.
dis.
For DTS patents, see http://patents.dts.com. Manufactured
under license from DTS, Inc. (for companies headquartered In
the U.5./Japan/Taiwan) or under license from DTS Licensing
Limited (for all other companies). DTS, Digital Surround, and the
DTS logo are registered trademarks or trademarks of DTS, Inc.
rn the United States and other countries.© 2021 DTS, Inc. ALL
RIGHTS RESERVED.
Hi:11111' "
HIGH 01.PINITION MULTIMl!.DlA INT'INACI:
The terms HDMI and HDMI High-Definition Multimedia
Interface, and the HDMI Logo are trademarks or registered
trademarks of HDMI Licensing Administrator, Inc. in the United
States and other countries.
0
Bluetooth·
The Bluetooth® word mark and logos are registered
trademarks owned by Bluetooth SIG, Inc. and any use of such
marks by Samsung Electronics Co., Ltd. is under license. Other
trademarks and trade names are those of their respective
owners.