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Troubleshooting Tips
Below is a list of symptoms you may encounter with your TV. Before you call for service, make these
simple checks.
Symptom
No display on screen
Poor reception
(snowish picture and
noise)
No picture
No sound on
certain channels
No sound
Sound interference
TV not responding
to remote control
Occasional appearance
of red, blue, green
and black spots on
screen
Intermittent or
flickering picture
in HD mode
No sound or picture but • Set on standby mode
front panel red light is
on
22
Possible Causes
• Faulty power supply
• TV's Power not turned
• Faulty antenna connection • Check antenna connection at rear of TV.
• Weak transmission
• Wrong TV system
• Faulty aerial and cable
• Wrong source selected
• Wrong TV system
• Zero volume level
• Sound muted
• Headphone is connected
• Electrical appliances
interference
• Wrong placement of
batteries
• Flat batteries
• Characteristic of liquid
crystal panel
• * HDCP (see glossary)
authentication failed
What you should do
• Check whether power cord is properly connected
into the mains socket and to your TV. If there is still
no power, disconnect plug. Wait for 60 seconds
and re-insert plug. Switch on TV again.
key on the remote control.
• Press the
• Try to fine tune your picture (see to page 9).
• Have you chosen the right TV system? (see to page 9).
• Check whether cables or aerial sockets are properly
connected.
• Check whether the source is correctly selected.
Press
button to enter Source list and select
the correct source.
• Check whether the correct TV system is selected
(see to page 9).
• Try increasing volume.
• Check that the mute (
mode is on, press the
mode.
• Disconnect headphone connection (only for 32"
model).
• Try switching off any electrical appliances, for
example, hairdryer, vacuum cleaner that are in use.
• Check the placement of the batteries.
• Try changing the batteries.
• Aim remote control directly at sensor on front of TV
• This symptom is not a problem. The liquid crystal
panel is built with very high precision technology
giving you the fine picture details. Occasionally, a few
non-active pixels may appear on the screen as a fixed
point of red, blue, green or black. Note that this
does not affect the performance of the set.
• Noise is displayed if the connected digital equipment's
(DVD player or Set-Top box) *HDCP authentication
failed. Check user manual for the digital equipment
you are connecting.
• Use a standard HDMI to DVI cable.
key on the remote control.
• Press the
) mode is not on. If mute
key to deactivate mute
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